SESSION II Interpersonal Communication

1
SESSION IIInterpersonal Communication

• Presented by
• Shandana Ammara
• National TB Control
  Programme

2
Definition of Interpersonal Communication (IPC)

• IPC is the face-to-face, verbal and non-verbal
  exchange of information or feelings between two
  or more people.

3

• IPC is face to face
• It is both verbal and non-verbal
• It is for counseling
• It is for education
• It is for motivation
• It involves participation and ownership of
  information shared

4
Education of TB

• It is the process of providing correct
  information and facts to a person about the TB
  DOTS programme.

5

• 1. Motivation Motivation is an internal drive
  that makes a person moved towards whatever goals
  they are trying to accomplish
• 2. Consultation When a person seek guidance for
  taking an action is consultation

6
Benefits of Consultation

• Correct Information
• Expressing Feelings
• Decision on the basis of information provided

7
Importance of IPC for TB Treatment

• An act of privacy
• A bond of confidence
• To remove myths and misinformation

8
Characteristics of ideal communication

• Concise and to the point
• Simple and clear
• Interesting
• Relevant
• Friendly and approachable
• Interactive
• Effective and efficient
• Motivating,energisisng,entertaining

9
Barriers to effective communication in IPC

• Over communication
• Conflicting information
• Different interpretation of words
• Physical distractions
• Mental distractions
• Language Differences (Lost in Translation)
• Interest and attitudes
• Badly expressed message
• Inattentive listening
• I Attitude

10
Always remember you never get a second chance to
make a first impression
11
Quality Assurance in Counseling

• The health care provider should have correct
  information about the topic of discussion
• An environment of trust and confidentiality
  between the advise giver and receiver
• The patient should take a free decision after the
  counseling

12
Skills Required for IPC
13
Listening Skill

• One should listen carefully
• Be focused on the patient
• Show your reaction very carefully
• Do not interrupt during the explanation/talk of
  the patient

14

• Reaction should be through actions
• Request for details (if required)
• Pay thanks to the patient

15
Other Skills

• Body language

16
Appreciative
17
Brief Description
18
Quality of Conversation
19
Importance and Reasons for Asking Questions

• To get to know what is the reason of patients
  coming
• To help the patient in expressing his/her needs
  and desires
• To help the patient to arrive at a right decision

20

• The patient should believe that HCP is working
  for her/his betterment
• To assess the knowledge of the patient about the
  topic under discussion
• To ask correct questions to get to know the
  condition of the patient

21
Types of Questions

• Closed Question
• Open Ended Questions

22
How to ask effective questions?

• Ask question in a way that patient can answer
  them in different stages and phases.
• Never say that OK, I know that
• A sequence should be followed in a way that there
  is a link between the previous and next
  questions. Finish one aspect and then start with
  the next

23

• Use words like and and then during the
  question. Such type of words will help the
  patient to continue with the discussion. The
  patient should be encouraged to talk more
• Do not start your question with why.
• Avoid difficult questions and phrases/jargons

24

• Thank You!!!