Installation Management Command

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Installation Management Command U.S. Army
Garrison Picatinny Arsenal
The Garrison Corner
Interactive Customer Evaluation (ICE) October
Monthly Focus Directorate of Morale, Welfare
Recreation (MWR) and Directorate of Logistics
(DOL)
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Installation Management Command U.S. Army
Garrison Picatinny Arsenal
The Garrison values our customers' feedback and
we would like to share some of the comments with
you that we receive from our customers. Each
month, The Garrison Corner will offer a sampling
of customer opinions and comments that have an
impact on our Community. With more than 50
services available, the Garrison wants to ensure
that we provide you with the best service
possible! Thank you for visiting our page!
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The Positive Feedback We Received

• Child Development Center
• Many thanks to Mrs. Debby Mrs. Valerie for the
  outstanding Pre-K educational support provided to
  my daughter (name intentionally left out). Also,
  many thanks to Mrs. Louise Mrs. Sarah for
  excellent managerial support. (1 Sep 09)
• Hazmart
• The HAZMART building and pick-up people Chris
  Wagner, Marie Krill, Joe Clark, Bill Regas and
  the rest of the crew have always gone the
  extra mile to handle any and all HAZ WASTE
  related requests and problems that I sent their
  way. I always get very fast, polite,
  professional service from them. (1 Sep 09)
• Custodial Services
• Thank you for the quick response for custodial
  services in building 176. Service provider
  responded immediately and the facility was
  cleaned. Cleaning crew did a great job today!
  (10 Sep 09)

Customer Comments have not been altered in any
way.
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The Positive Feedback We Received

• Sam Adams Pub
• Wednesday Dam Adams product sampling a home run.
  One a month! Add stuff for patrons to do
  interactively. Blind folded beer tasting super
  idea (didnt do it though). (4 Sep 09)
• Buckys
• Home brewers night a smash, when is next? (4
  Sep 09)
• Enjoyed the event, Tom Quigley as MC and the
  wine and food productswonder why so few at such
  a great deal? (11 Sep 09)
• Cannon Gate Catering Conference Center
• Thank you very much for all of your support at
  our Rapid Prototyping and Technology Initiative
  (RPTI) contract Kick-off meeting held on
  September 9, 2009 at the Cannon Gates Club. We
  appreciate your diligent to have our room set up
  and ready to go when we arrived. The pastries
  and coffee were already placed near out room
  which was great. The facilities were very
  professional. Additionally, the lunch was fresh
  and ready when we needed it. We appreciate all
  of these things, as it helped us focus on hosting
  a successful meeting. Jason we really
  appreciate your AV support through the entire
  meeting. Your held trouble shooting our WEBEX
  meeting event during the presentation was key for
  the offsite participants to get the information
  the needed. We were very impressed by your
  ability to help with all aspects of AV support
  during the meeting. Thank you very much.
  Overall, we were very happy with the service the
  Cannon Gates Club provided during our meeting.
  (24 Sep 09)

Customer Comments have not been altered in any
way.
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The Positive Feedback We Received

• Road Maintenance
• Line stripping in/around B34 looks MAHVELOUS
  thanks. (9 Sep 09)
• Facility Maintenance
• I would like to thank DPW and logistics for the
  outstanding job they did for Child and Youth
  Services in the last few weeks to move to the
  Community Center. They worked to help us move
  furniture, painted and cleaned the floors and
  bathrooms, and completed a long list of service
  orders in record time. The facility looks
  wonderful. They also helped us o retrofit some
  rooms in the existing CDC. Al of this allowed us
  to offer childcare spaces to people on our
  waiting list who otherwise would have had another
  delay in getting childcare. Thanks team
  Picatinny. (18 Sep 09)
• Recreational Lodging (Guest House and Trailer
  Park)
• Thank you Linda and Staff it is always a
  pleasure. (8 Sep 09)
• Civilian Personnel and Advisory Center
• Stafanie Hagan is like a breath of fresh air for
  this previously stagnated center. She was able
  to address my concerns in an accurate and timely
  manner. Picatinny would be a much better place
  to work if there were more like her. I cant
  thank her enough. (13 Sep 09)

Customer Comments have not been altered in any
way.
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The Positive Feedback We Received

• Outdoor Recreation
• I cannot possibly express how pleased and
  satisfied I am with the SCUBA program
  administered by Hans and Chris. They go out of
  their way to be as helpful as they can. Its a
  pleasure to work with people who obviously love
  what they do and the people they serve. If there
  is anything more I could ask for it would be more
  sponsored SCUBA trips, but I know they are a lot
  of work and take a lot of time to arrange. (21
  Sep 09)

Customer Comments have not been altered in any
way.
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The Negative Feedback We Received

• Outdoor Recreation
• This is a complaint in regards to the new policy
  of having to register PAINTBALL MARKERS with the
  Picatinny Police Dept. I will not do it. It
  makes no sense. There is no good rationale for
  why this should be necessary. It is intrusive to
  my privacy. It is intrusive to my rights as a
  citizen of NJ and the US. Furthermore, the form
  requires (PII) Personally Identifiable
  Information such as SSNs, which are not to be
  given out willy-nilly on each and every
  pseudo-official-looking government form someone
  at Picatinny can whip up. There is no guarantee
  of safekeeping of this PII there is no
  description of who has access o it and most of
  all, there is no reason given for why it should
  be necessary in the first place. I can only hope
  that this policy is overturned soon. In the mean
  time I will be traveling to West Point this
  weekend to play Paintball. They do not have such
  ridiculous policies there. (9 Sep 09)
• Manager Response
• Thank you for your comment. We appreciate and
  respect your concern about privacy issues.
• We want to ensure you that we protect and secure
  all Privacy Act Information. In order to protect
  
• and ensure the safety of the residents and
  employees on this Installation we are required to
  abide
• by set rules and regulations, especially when it
  pertains to hand held weapons. Regardless of
• how you may perceive this requirement by DES to
  require that all paintball guns be registered or
• they will not be allowed on base (to include
  paintball fields), either you abide by the rules
  or you
• do not participate in this program. Safety is
  and will remain one of our top priorities.

Customer Comments have not been altered in any
way.
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The Negative Feedback We Received

• Choices/Cafeteria
• Hello, I am writing to make you aware of the
  sanitary/health practices used at Choices. I
  normally try to eat out or bring my own lunch for
  the following reasons. Employees preparing
  meals like sandwiches, pizzas, salads, etcoften
  prepare these meals without wearing hygienic
  plastic gloves, hair nets or hats. I find this
  rather disgusting and repulsive. The potential
  for food poisoning/contamination from other meats
  is extremely high when workers go from one order
  to the next without even wiping their hand with a
  towel from the previous order. Here is my
  experience for today workers are not wearing a
  hair net or hat, gloves or even cleaning or
  whipping hands between orders, and has a
  persistent cough. I ordered a sandwich which
  required almost no direct human contact meaning
  that everything was done with a spoon or knife.
  The worker coughed and covered mouth with her
  hands OK Natural thing to do but continues
  making my sandwich without cleaning her hands.
  (22 Sep 09)
• Manager Response
• Thank you for your patronage and we always
  welcome customer comments and suggestions.
• I held a post lunch meeting today with staff to
  discuss our practices. Gloves are not mandatory
• to wear but are always available if the customer
  chooses for us to make their meal with gloves.
• Thank you again for you comments/suggestions. I
  find sanitation to be a very important part in
• our industry and will take every measure to be in
  compliance.

Customer Comments have not been altered in any
way.
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A Look Ahead November 2009 Monthly
FocusReligious Support and Directorate of
Public Works