Learning Services: Administrative Professionals Program and General Enrollment Offerings

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Learning Services Administrative Professionals
Program and General Enrollment Offerings
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Administrative Professional Program

• Purpose of program
• Address two primary learning goals of AAs
• University policies, procedures, systems, and job
  duties/responsibilities (achieving improved
  performance)
• Skills, interests, needs, and future roles
  (enhancing their personal and professional growth
  and satisfaction)
• Program Rollout
• Cohort 1 will begin on March 19, with 20
  participants.
• Cohort 2 will begin on June 4, with 20
  participants.
• Graduation for both cohorts will be in March
  2009.

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Administrative Professional Program

• Program Components
• Introduction to the Certificate Interaction
  Skills for Success
• Increasing Personal Effectiveness (2 days)
• Crucial Conversations (2 days)
• Appreciating Conversity
• Managing Your Workload
• Project Management
• Help Me to Help You (Customer Service)
• Basics of Emory Accounting and Account
  Administration
• Better Business Writing (_at_ CLL)
• Presentation Skills
• Process Improvement Presentations and Graduation

Notes Specific titles are subject to change.
Participants will be offered up to two
scholarships to CLL for computer classes that
will best meet their needs. Charge to department
for the program is 600 per participant.
Additional costs are captured in the Learning
Services budget.
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General Enrollment Offerings

• Based on Needs Analysis
• General Enrollment Classes
• Development Area Tracks
• Aspiring Leaders
• Coaching Feedback
• Customer Service
• Interpersonal Skills
• Project Management

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Learning Tracks

• Aspiring Leaders
• Achieving Your Leadership Potential
• The Business of Higher Education
• Influential Leadership
• Taking Charge of Your Development
• (web-based course)
• Improving Personal Productivity
• (Coming in 2009)
• Leadership Networking
• (Coming in 2009)

• Coaching Feedback
• Crucial Conversations
• Feedback Essentials
• Managing Performance
• Problems
• Reviewing Performance
• Progress
• Setting Expectations
• Customer Service
• Help Me to Help You
• Creating a Service Culture The Leaders Role
• Service Plus (2009)
• Taking Action to Solve Problems (2009)

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Learning Tracks

• Interpersonal Skills
• Better Business
• Writing
• Crucial Conversations
• Increasing Personal Effectiveness
• Interaction Skills for Success
• Professional Grammar
• Working Through Conflict
• Building Trust (2009)
• Oral Presentation Skills (2009)

• Project Management
• The Business of Higher Education
• Crucial Conversations
• Influential Leadership
• Project Management
• Making Meetings Work (Web-Based Course)
• Improving Personal Productivity (Coming in 2009)
• Oral Presentations Skills (Coming in 2009)
• Partnerships for Improvement (Coming in 2009)

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Learning Services Contacts

• Wanda J. Hayes, Ph.D.
• Director, Learning Services
• 404-727-0413
• Anadri Chisolm-Noel
• Manager, Training
• 404-712-8941
• Anisthasia Carter
• Senior Training Consultant
• 404-727-9563

• Dan Ford
• Training Consultant
• 404-727-7660
• Carolyn Yanes, Ph.D.
• Training Consultant
• 404-727-1589
• La Sheree Mayfield
• Program Coordinator
• 404-727-7607

http//www.hr.emory.edu/learningservices