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Knowledge Chain
INFRASTRUCTURE
KNOWLEDGE DEVELOPMENT
CLIENT DEVELOPMENT
STAFFING
PROFIT MARGIN
OP MGT
IT
LOGIST
MKT
STRAT
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Knowledge Chain
Pharmaceuticals
Consumer Products
Banking Finance
Digital - Tech
PROFIT MARGIN
OP MGT
IT
LOGIST
MKT
STRAT
3
Staffing Mechanisms

• What does staffing really mean?
• How is staffing for engagements facilitated
• Travel Relocation
• Location-specific, redundant hiring
• Internal job market -- via intranet
• Level-specific staffing requirements/mobility
• Incentives
• Technology-based substitutes

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Managing Dual Pressures
High
GLOBAL FUNCTIONAL INDUSTRY CLUSTERS
TRANS-CLIENT MIX OF CLIENT-UNITS
INDUSTRY-FUNCT UNITS
Pressures for Global Efficiency
MULTI-CLIENT MATCH CLIENTS STRATEGY
STRUCTURE (Mini-Boozs)
EXPORT KNOWLEDGE TRANSFERED FROM HQ
Low
Low
High
Pressures for Client Commitment-Responsiveness
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Trans-Client StrategyKnowledge Centers
N.J. Turnpike CHEMICALS
Frankfurt FINANCIAL SVC
McLean, VA Wash, DC HQ
Strategy
Strategy
Palo Alto, CA DIGITAL-TECH
Taipei MANUFACTURING
Strategy
New York MARKETING
Strategy
Strategy
Raleigh, NC BIOTECH
Tokyo ENGINEERING-TECH
Strategy
Strategy
Strategy
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Trans-Client StrategyLink Knowledge Center with
Client Centers
Munich SIEMENS
McLean, VA HQ
Palo Alto, CA DIGITAL-TECH
Houston COMPAQ
Tokyo TOSHIBA
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Knowledge Center Teams
Client-Specific Teams
Partners (less travel)
Non-Partners