Group Support System Chapter 14

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Group Support SystemChapter 14

• Decision making
• Communication
• Colruyt case
• Decision making is in part supported by ISID
• GSS combines decision making and communication

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Group Support System
GSS
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Group Support System

• Groups have memberships
• Interaction
• Hierarchy
• Group Types
• Authority groups
• Interdepartmental groups
• Project team
• Task force

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Group Support System

• Group types
  (...contd.)
• Committee
• Peer groups
• Open groups

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Group Support System

• Teams
• The new organization is team based
• Teams should be innovative
• Teams consist of knowledge workers
• Departments set procedures and standards
• Teams solve problems - work in projects

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Group Support System

• Teams
• Doradea case
• Availability of experts
• Consulting assignment
• Consultants bid on the entire assignment or parts
  thereof

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Group Support System

• GSS
• Build using E-mail
• Have frequent communications
• Adapt to change
• Assign a team member to take charge
• GSS to fit the culture
• Colruyt ISID

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Group Support System

• Assignment II
• Choose one of the following
• Critically analyze an article on DSS
• Critically analyze an article on GSS
• Critically analyze an article on Modeling
• Critically analyze an article on Decision making
• Critically analyze an article on building a DSS
• Find, describe, analyze a particular DSS generator