Chase Homeownership Centers

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Chase Homeownership Centers
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Foreclosure Prevention Efforts

• Chases combined mortgage businesses Chase,
  WaMu and EMC - have always worked to help
  struggling families avoid foreclosure, primarily
  by modifying loan terms.
• On Oct. 31, 2008, we announced enhanced programs
  that are helping and will help hundreds of
  thousands of struggling homeowners avoid
  foreclosure.
• We established a dedicated toll-free number for
  all Chase, WaMu and EMC customers seeking
  foreclosure prevention information (866-550-5705)
  -- and more than 35,000 families call it each
  week. We also established a powerful website
  www.chase.com/myhome that provides helpful
  information as well as downloadable
  loan-modification applications. Consumers have
  accessed the site more than 1 million times.
• Since January 2007, Chases combined mortgage
  businesses Chase, WaMu and EMC - have helped
  more than 430,000 families avoid foreclosure,
  primarily by modifying loan terms.

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Foreclosure Prevention Efforts

• Chases foreclosure prevention enhancements
  include
• - Opened 27 Chase Homeownership Centers in areas
  with high mortgage delinquencies, where
  struggling borrowers can meet face-to-face with
  loan counselors.
• - Established an independent team to review each
  loan before it enters foreclosure to ensure that
  the borrower has been properly contacted and
  offered a mortgage modification, if appropriate.
• - Reached out with a pre-qualified modification
  offer for borrowers likely to fall behind on
  their mortgages.
• - Added 950 loan counselors since Jan. 1,
  bringing the total to more than 3,500.

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Foreclosure Prevention Efforts

• Implemented the Making Home Affordable program
  created by the Obama Administration to help
  homeowners in two ways
• Home Affordable Modification provides servicers
  clear guidance on when and how to lower monthly
  payments for homeowners struggling to make
  payments due to reduced or lost income. It also
  provides financial incentives to homeowners,
  investors and servicers to ensure that the
  modification is successful and sustainable.
• Home Affordable Refinance lowers monthly payments
  for homeowners who have been continuing to make
  their monthly payments but dont have enough home
  equity to qualify for a traditional refinancing.
• Chase offers other loan modifications when a
  borrower does not qualify for the Making Home
  Affordable program.

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Chase Homeownership Centers
- Glendale, CA - Stockton, CA -
Sacramento, CA - La Mesa / San Diego, CA
- Santa Ana / Los Angeles, CA -
Oakland / San Francisco, CA - Santa
Clara / San Jose, CA - Downey, CA - Rancho
Cucamonga, CA - Phoenix, AZ - Aventura,
FL - Miami, FL - Tampa,
FL - Orlando, FL -
Fort Myers / Cape Coral, FL - Atlanta, GA
- Washington, DC -
Media / Philadelphia, PA - Detroit,
MI - Flushing, NY - Troy, MI
- Las Vegas, NV - Westminster / Denver,
CO - Chicago, IL - Jersey City,
NJ - Melrose Park, IL - Paramus, NJ

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Partnering with Nonprofit Organizations

• Chase is committed to partnering with local
  nonprofit organizations to help customers avoid
  foreclosure and remain in their homes, whenever
  possible.
• Successfully working together with you, our
  valued community leaders and professional
  partners, is an integral part of the solution and
  Chases mission/vision.
• Our team members live and work in communities
  contributing to markets with high levels of
  default and foreclosures.

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Partnering with Nonprofit Organizations

• How Chase Homeownership Centers work with
  counselors and customers
• Please call to set-up an appointment with a
  trained Homeownership Advisor
• Customers should bring the following documents
  with them to the appointment
• Chase Financial Information Form
• W-2 statement
• Recent pay stubs
• Bank statements
• Tax returns
• Monthly expense documentation
• Hardship letter
• The initial appointment should last approximately
  1 hour. The Advisor will discuss with the
  customer their current financial situation,
  review all documentation and summarize the
  customers current financial state.
• Advisor will review possible solutions with the
  customer including potential modifications and
  other loss mitigation options.
• All information and documents will be sent to our
  dedicated processing team for verification and
  further evaluation.
• Within 60 days, the advisor will contact the
  customer or housing counseling agency to review
  the recommended solution.

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Types of Assistance Offered

• Options That Can Keep Family in the Home
• Making Home Affordable Modification
• Chase Modification
• Special Forbearance
• Repayment Plan
• Partial Claim
• Mortgage Modification Process
• Disciplined approach determines what affordable
  payment would be based on the borrowers
  income. It then looks at the loans interest
  rate and term, and possible principal deferral,
  to determine if a modification will benefit the
  borrower and the investor, using a net-present
  value analysis.
• Liquidation Options
• Short Sale/Pre-foreclosure Sale
• Deed-in-Lieu of Foreclosure