Unlocking staff potential A Coaching

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Unlocking staff potential -A Coaching
E-Learning Approach

• Carol Read - Academy Manager
• Salisbury NHS Foundation Trust

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Objectives for today

• Outline the Facilities MLE Project the role of
  the Learning Advisors
• Identify ROI from this project
• Share best practice new ways of learning

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Why was the project set up?

• To
• Ensure Facilities staff had the Knowledge
  skills to provide excellent customer service
  work with new technology
• Address perceived barriers to learning

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How was this done?

• Comprehensive Training Needs Computer
  hardware/software analysis undertaken
• Learning Advisor Role programme of learning
  designed
• Development of Trust wide Learning Zones
• Partnership work

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What was required?

• A core programme for Learning Advisors
  including-
• MLE Training
• KSF Training
• Coaching
• Study Skills
• Skills for Life, ESOL Dyslexia Awareness
• Work based learning as part of the project team

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Facilities Project Cascade
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Why use Collaborative Inquiry ?

• A form of research developed from social sciences
  work in organisations.
• A way of working with other people who have
  similar concerns interests to yourself to
  identify best practice

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Research Participants drawn from the following
teams-

• The Academy
• Facilities
• Education
• IT

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Early research findings

• Transformational workplace learning taking place
• Learning Advisors approach wins hearts and minds
• Bespoke e-learning works for learners

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2 types of Academy Learning Zones

• Broadband -
• Dedicated to
• learning sites
• HAS (Hospital Network) - Linked to to clinical
  system

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Coaching at all levels

• GROW Model Introduced
• Informal coaching approach
• Modelling of coaching behaviour with colleagues
• Solution Focused coaching within the team

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The Bespoke MLE Content

• COSHH
• DSE
• Fire safety
• Moving Handling
• Customer Care
• Equality Diversity
• Risk
• Infection Control
• Blood Transfusion

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Return on Investment

• First 5 weeks of the project 1400 e-learning
  programmes accessed
• Top user of the NHS South West MLE
• Continuous Professional Development of Facilities
  staff linked to KSF Competencies
• Model of best practice available for other staff
  groups
• Barriers to learning addressed though the
  Learning Advisor role Learning Zones

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Return on Investment Continued...

• Comprehensive training record for all staff
• A network of coaches in place who are solution
  focused
• Coaching happening at all levels in the
  Facilities team
• High motivation to complete the e-learning
  packages

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This project would not have been successful
without the following-

• The Facilities MLE Project Board Learning
  Advisors
• The Academy, Education IT Teams
• Helen Rynne - MLE Administrator

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• The best tools are useless to the disengaged
• People who know are the people who do
• Work Learning
• Nigrello 2005