Academic Satisfaction Review: the Warwick Experience of Student Surveys

1

• Academic Satisfaction Review the Warwick
  Experience of Student Surveys
• Susan Goodlad and Julian Moss
• s.goodlad_at_warwick.ac.uk
• julian.moss_at_warwick.ac.uk

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This session

• Warwicks evolving approach to student
  satisfaction surveys
• Understanding key features / methods of Lee
  Harveys SS process
• How methods are applied
• How this is different to other approaches
• Reflect / share your own experiences

3
Introduction

• Campus wide (ASR) satisfaction survey annually
  since 2003
• Relationship between satisfaction and importance
• Gap analysis
• Mean comparisons
• Priority action matrix

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Satisfaction cycle
Feedback to students
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Types of feedback

• Direct learner / teacher (module level)
• Evaluation of teaching performance
• Programme / faculty evaluation
• Institution wide / satisfaction surveys
• Looks at all aspects of the learning experience

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Issues for consideration

• Why do we want student views?
• Which students?
• Is it really necessary?
• Who gets the feedback and in what form?
• What Next?
• For what Purpose?
• Improvements
• Expectations
• Accountability
• Compliance
• Information

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So what ?

• What do we actually do with the results?
• Who owns them?
• Action planning
• How, who, when?
• Issues of empowerment and accountability
• Completing the feedback cycle

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Quantity vs Quality
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Reviewing what we do

• What are the questions we need to ask ourselves?
• Examples of other approaches
• Cardiff http//www.cardiff.ac.uk/studx/
• Wyoming http//uwacadweb.uwyo.edu/lrn/surveys.asp
• Any others (reflect / share) ?