Using a Blog as an Alternative to Troubleshooting EndNote

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Using a Blog as an Alternative to
Troubleshooting EndNote

• Yingting Zhang, MLS
• Information Education Librarian,
  yzhang_at_umdnj.edu
• Kerry ORourke, MLS, AHIP
• Campus Library Director, orourke_at_umdnj.edu
• UMDNJ Robert Wood Johnson Library
• of the Health Sciences3 by the Sea MLA
  TriChapter Conference
• October 5 - 8, 2009

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Using EndNote at UMDNJ

• The University Libraries have provided support
  for many years to faculty, students and staff in
  the use of EndNote.
• Those interested may attend a librarian-led class
  or learn independently utilizing an online
  tutorial.
• Campus librarians are available to provide
  assistance on EndNote in person, by phone, or via
  email.
• However, these efforts did not seem to be
  sufficient to meet our users needs. Some
  questions have been asked again and again and by
  many users.

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Typical Questions Received from Our Users

• How do I download the EndNote program?
• Do I need a product key to install the EndNote
  program?
• How do I make EndNote X2 work with Word 2007?
• How do I import references from PubMed, Ovid
  Medline into an EndNote library?
• Is it possible to attach full text files to a
  record in an EndNote library?
• Can I import references from Google Scholar into
  EndNote?
• I cant find AMA style in EndNote. Is it
  available?

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EndNote X3 Interface
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UMDNJ EndNote Blog Created

• To provide an effective, convenient and readily
  available solution to users problems to address
  those frequently asked questions.
• The blog displays various categories representing
  issues that are often encountered, archives of
  past postings, a calendar and useful links.
• Having specific categories makes it easier for
  users to go directly into a section of interest,
  instead of having to go through the whole
  tutorial for the desired information.

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UMDNJ EndNote Users Blogumdendnote.wordpress.com
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Usage of the EndNote Blog

• Heavily used by university affiliated users and
  by the general public.
• Since its creation in June 2008, the blog has
  been visited over 28,000 times as of September
  30, 2009.
• Comments received have been very impressive.
• New postings are added each month, some of which
  update old issues while others address new ones.
• The Blog is now a main source of support for our
  EndNote users. A recent decrease in class
  registrations coupled with an increase in EndNote
  blog statistics suggests that users are finding
  the desired information on the EndNote Blog.

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Comments Received from Users on the Blog
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More Comments
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• Thank You!
• Yingting Zhang
• 732-235-7604 yzhang_at_umdnj.edu
• Kerry ORourke
• 732-235-7606 orourke_at_umdnj.edu