WUTAB Conference

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Are You Ready?Delivering Training to the New and
Emerging Industrial Workforce

• WUTAB Conference
• Salt Lake City
• June 22, 2006
• Mark Vevera
• Trinity Workplace Learning

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Objectives

• Discuss key factors affecting workforces in
  industry today
• Describe some of the challenges of dealing with
  the newest members of the industrial workforce
• Suggest current and near future approaches for
  addressing these challenges

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Objectives

• Discuss key factors affecting workforces in
  industry today
• Describe some of the challenges of dealing with
  the newest members of the industrial workforce
• Suggest current and near future approaches for
  addressing these challenges

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Situation

• Companies are attempting to locate, hire, and
  train new, well-qualified employees in increasing
  numbers more rapidly than ever before
• There is no one unique and/or best way of
  training these employees
• Online training is definitely a growing trend,
  but methods of training have changed little in
  the last 25 years
• Biggest concerns are reflected in the basic
  training for new technicians and improving job
  performance
• Outcomes are important to drive change. Reduced
  downtime, Cost Savings, Improved efficiency
  productivity of employees, and improved employee
  retention are frequently noted
• Increased interest in blended delivery of
  training
• Declining CD-ROM/Videotape-based training usage

Source TWL E-learning Client Survey 2005-06
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Objectives

• Discuss key factors affecting workforces in
  industry today
• Describe some of the challenges of dealing with
  the newest members of the industrial workforce
• Suggest current and near future approaches for
  addressing these challenges

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Who are they?
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Recognizing the New Workforce

• Computers are included, not optional
• Interactivity is expected. Edu-tainment is
  better
• On-demand lifestyle I want it now
• They seek out progressive environments
• What is the best way to train and educate this
  new workforce?

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Call to Action

• How will companies balance todays business
  realities with this future shock?
• New Approaches to Training and Education need to
• Consider the new hire demographic more closely
  than ever before
• Train on more skills, cost-effectively, and in
  less time

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Delivering Training Today
Despite this, there appears to be no one unique
and/or best way of training the employees. Some
organizations have begun to embrace blended
learning to deliver the best mix of training to
their workers. A 2006 survey of Training
Managers by TWL at one company yielded the
following results
Are these the best approaches for your
organization going forward?
Source TWL E-learning Industrial Client Survey,
10 sites Survey 2006
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Methods for Retaining Concepts
90
Teaching
75
Doing
50
Discussion
30
Demonstration
20
Audio/Visual
10
Reading
5
Lecture
Source Adapted from Audiovisual Methods in
Teaching, Edward Dale, Dryden Press, NY 1954
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Training Solution Evolution
Drive Organizational Performance with Training
Value

• Link training to business outcomes to increase
  value to the organization.
• Adv. Reporting and Analysis
• Links to Risk, Incidence
• Analytic Applications

Deliver Blended Solutions

• Make employees
• more effective and improve productivity
• Modern LMS
• Multi-mode experience
• Simulations
• Virtual Classrooms
• Video-on-Demand delivery
• Outsourcing of Select Services

Centralize Training Approaches

• Centralize Training
• Approaches
• Make training more efficient and reduce
  coordination costs
• Mandatory/Compliance Training
• Online ILT Mgt.
• Early LMS
• Course Standards
• Track and Report

Deploy CBT/CDROM Training

• Drive cost out of
• classroom training
• Online Authoring Tools
• Videotape/CD courses
• Some customization

Evolutionary Steps
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Polling Time

• What stage is your organization in today?
• Is there a gap between the new hire expectations
  you see and current training approaches?
• Does your organization have challenges providing
  online access in the workplace or worksite?
• If e-learning is available, do you allow access
  at home?
• Whats the overall attitude about change in these
  areas? Why?

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Objectives

• Discuss key factors affecting workforces in
  industry today
• Describe some of the challenges of dealing with
  the newest members of the industrial workforce
• Suggest current and near future approaches for
  addressing these challenges

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Blended Learning and Workforce Development
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First StepEffective Blended Solutions
Training programs that easily integrate an
interactive online experience to a hands-on
skills validation process with learning
management represent a unique and practical step
to address the potential gaps
Prescription
Instruction
Demonstration
Evaluation
Learning Management System
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Digital Media PlayersWhat happens when Just
in Case is not Enough?

• Brief Demo

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Secure Content Delivery Networks
When security and delivery move to the next
level, infrastructure and technology can
accomplish thistoday
In-Truck and On-site Delivery Options
Intranet
Internet
Local Network Clients
Firewall
Learning Management System/ Content Delivery
Servers (Hosted Externally)
Learning Management System/ Content Delivery
Servers (Hosted Internally)
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Important Indicators for Success

• Positives
• C-Level Support
• Understanding of process before automation
• Centralized Approach

• Potential Challenges
• Lack of Strategic Direction
• Separate learning initiatives
• Technology Limitations
• Hesitant workforce
• Workforce demographics

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Questions?