Innopac Millennium ILL

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Innopac Millennium ILL

• Margaret Gauld
• and
• Carolyn Jones
• University of Queensland Library

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University of Queensland

• 13 branch libraries
• 2 warehouses
• Document Delivery customers
• 3,000 academics
• 5,000 postgraduates
• Requests
• 71,000 lodged
• 35,000 filled externally
• 18,500 filled internally

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Pre Innopac Millennium ILL

• Customer input
• Paper form
• Electronic form (REDD) in some branch libraries
• Library Staff processing
• Manual
• In-house system (QUILL) based on Dbase in some
  branch libraries
• REDD requests re-keyed into QUILL

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Pre Innopac Millennium ILL

• Overseas requests centralised
• Australian requests decentralised
• No global approach
• Branch library variation

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Implementation of Innopac ILL

• Implemented in July 1998
• ILL department for branch libraries
• Patron records for suppliers
• Email addresses for branch libraries
• Home library codes for patrons
• Loan rules

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Training

• Document Delivery staff
• ILL module
• Circulation
• Circulation staff
• ILL module
• Liaison librarians
• ILL module

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Benefits

• Online customer submission of requests
• Same authentication as Innopac
• Minimal rekeying by Library staff
• Electronic requesting from suppliers
• Communication
• Customers
• Suppliers

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Benefits

• Turnaround time
• Better statistics
• Integration into Innopac
• Track ILL requests patron file
• Available notices circulation module
• Overdue notices and fines

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Process - Enter requests

• Customers use web form
• Verify themselves
• Select request type (book, journal article,
  chapter)
• Enter data
• Check local catalogue
• Submit
• Library staff use ILL module

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Process New file

• Search
• Local catalogue
• Remote catalogues
• Communication with customer
• Select supplier
• Method of supply
• Email
• OCLC
• British Library
• letter

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Process - Receipt

• Copies
• Loans
• Wrapper
• Barcode
• Available notice
• Re-requests
• Chasers

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Process - Returns

• Checked in
• Update status to Return
• Overdues

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Process Filled and Cancelled

• Filled
• Copies when received
• Books when returned
• Cancelled
• Library had
• Not sent
• Not received
• Export
• Statistics

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Millennium ILL

• Search
• Sort
• View all requests for customer
• Editing requests easier
• Functions available from all views
• Easier navigation

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Future?

• Change in structure of document delivery service
• Unmediated delivery trial
• Desktop delivery