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 IS 450 Enterprise Systems Implementation
Olayele Adelakun (Ph.D) Assistant Professor
CTI   Office Room 735 CTI 7th Floor Phone
312-362-8231 Fax [phone] Email
yele_at_cs.depaul.edu Web http//facweb.cs.depaul.ed
u/yele
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Agenda

• Course Overview
• Expectation
• IS change management in organizations
• Themes

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Course Overview

• Objective
• Course Materials
• Grading
• Group Assignment

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Course Objectives

• An understanding of the major processes that
  affect the change process in people and
  organizations
• An understanding of the major organizational
  transformation technologies such as BPR and ERP.
• An understanding of the challenges and issues
  inherent in changing established organizations.
• An appreciation of the various methods available
  for achieving change, the circumstances that
  effect their appropriateness, and the preferred
  execution.
• Students will be able to develop a change
  management plan for implementing an information
  system that radically changes the current
  processes.

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• Prerequisites 
• IS 483 or HCI 400 or ECT 555.

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Course Material

• Varun Grover and William Kettinger,  Process
  Think Winning Perspectives for Business Change
  in the Information Age, Idea Group Publishing,
  Hershey PA. 2000. ISBN 1-87828-968-3.
• Jeffery M. Hiatt and Timothy J. Creasey, Change
  Management the People Side of Change. ProSci
  Learning Center Publications, Loveland CO. 2003.
  ISBN 1-930885-18-0.

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Grading
Assignment I 25
Assignment II (Group Assignment) 30
Assignment III 25
Participation 20
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Group Assignment 1

• About 2-3 students per group.
• Your group assignment is to develop a change
  management plan for an organization implementing
  any of the following systems
• Enterprise Resources Planning Systems (ERP)
• E-commerce or M-commerce systems
• Customer Relationship management systems (CRM)
• Supply chain management systems
• Deliverables
• Presentation (10)
• Written documentation with references (15)
• Peer to peer evaluation (5)
• OR

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Group Assignment 2

• About 2-3 students per group.
• Your group assignment is to study the change
  management plan for an Large system implementing
  in your company. Your group should also study how
  the change management plan was implemented.
  Examples of systems include the following
• Enterprise Resources Planning Systems (ERP)
• E-commerce or M-commerce systems
• Customer Relationship management systems (CRM)
• Supply chain management systems
• Deliverables
• Presentation (10)
• Written documentation with references (15)
• Peer to peer evaluation (5)
• OR

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Group Assignment 3

• Conducting an Industry Analysis
• See examples

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Question
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Agenda

• Course Overview
• Expectation?
• IS change management in organizations
• Themes

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Expectations?
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Agenda

• Course Overview
• Expectation?
• IS change management in organizations
• Themes

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Who moved my Cheese

• http//www.whomovedmycheese.com/products/changeVid
  eo.asp
• Who Moved My Cheese?

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Reasons For Change

• Internal Factors
• External Factors

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Why Change

• IT or ICT has always been a source of opportunity
  and uncertainty, advantage and risk.
• Distance and time have become much less
  significant determinants of market and
  organization structures and processes.
• IT influence in large organization is pervasive,
  affecting the smallest department and
  decision-making processes to an extent not
  visualized few years ago

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IT Era and Organization Changing perspectives

• Changing Technology Platforms

Administrative Framework
Primary Target
Justification/ Purpose
Application
Challenges
Regulated Monopoly
Productivity/ Efficiency
Organization
Era I 1950s- 70s
?
?
Free Market
Individual/Group Efficiency
Era II 1970s- 80s
?
?
Individual
Enterprise and Industry Integration
Value Creation
Collaborative
Era III 1990s-99
?
?
?
?
?
Era IV 2000s-
?
?
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Agenda

• Expectations?
• Course Overview
• IS change management in organizations
• Themes

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Relevant Themes

• Change Management Models
• Market structure and Industry Dynamics
• IT Impact

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Market structure and Industry Dynamics

• The old industry value chain
• Sequential
• Functionally organized and transitional in nature
• Vertical organization structures within
  organization boundaries
• The new industry value chain
• Process based
• Integrating the enterprise activities
• Boundaries are becoming fluid
• Partnership and the rise of virtually integrated
  industry

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IT Impact

• The goal for technology use influences Its
  development, operating and management
• Impact on core operations
• Impact on core strategy
• Impact
• Support, Factory, Turnaround, Strategic

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Categories of Strategic Relevance and Impact
A contingency appropriate to IT management.
High
Factory
Strategic
Totally depending on it
IT are important but they are not fundamental to
the firms ability to compete.
Strategic Impact of existing IT system
Support
Turnaround
Strategic Impact of IT on operations and
future strategy is low.
Not absolutely depending on totally
uninterrupted, fast response-time.
Low
Low
High
Strategic Impact of IT applications under
development
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Categories of Strategic Relevance and Impact
A contingency appropriate to IT management.
Factory
Strategic
High
Goal Transform the organization or
industry Leadership Senior executives or board
Goal Improve performance of core
processes Leadership Business unit executives
IT Impact on core operations
Support
Turnaround
Goal Identify and launch new Ventures Leadershi
p Venture incubation unit
Goal Improve local performance Leadership
Local level oversight
Low
Low
High
IT Impact on core strategy
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Discussion

• Why do organizations change
• Does my organization need to change
• What happens if we dont
• How important is IT to the success of your
  industry / organization
• What kind of change will it introduced into the
  organization
• Are leaders capable and ready to deal with the
  change management challenges?
• Are IT resources appropriately placed in the firm?

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Discussion

• Do the perspective and skill of the IT team, IT
  users, and general management team fit the firms
  changing strategy and organization and the IT
  application, operating environment, and
  management processes?
• Is the firm organized to identify, evaluate, and
  assimilate new information technologies on a
  timely basis?
• Are the strategic planning, the management
  control and the project management systems
  defined and appropriately implemented and
  managed?
• Are appropriate organizational structures and
  coordinating mechanisms in place to ensure IT is
  appropriately aligned to the needs of the firm?
• What is the importance of change management in
  the organization?

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Agenda

• Expectations?
• Course Overview
• IS Challenges in the organization
• Themes

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