Good Governance for Development in Arab Countries Initiative

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Good Governance for Development in Arab Countries
Initiative OECD 6th high level Seminar on
Partnerships Frameworks for Collaboration on
e-Government
Hasan Hourani, Program Director
May, 2008
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Jordan e-GovernmentCollaboration

• Why do we collaborate?
• Improving the effectiveness and efficiency of
  service delivery
• More cost effective services for both the
  government and the citizen

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Jordan e-GovernmentCollaboration
How do we collaborate?

• Establishing an institutionalization framework
  that defines roles, responsibilities and
  boundaries across the government through

• Leadership support
• E-government steering committee
• E-government units (CIOs)
• Security national committee
• Interoperability task force
• Private Sector

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Jordan e-GovernmentCollaboration
Where do we collaborate?
Infrastructure
Secure Government Network
Enterprise Architecture

• Enterprise Service Bus
• Governance model

• Interoperability Framework
• Enterprise Government Architecture Framework
• Security Policies
• BPR toolkit

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Jordan e-GovernmentCollaboration
Shared Services

• E-government Portal
• Content Management System
• Jordan Payment Gateway
• SMS gateway
• Contact Center
• Identity and access management
• Data hubs

Cross Organizational Services
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Jordan e-GovernmentCollaboration
Training and Capacity Building

• Specialized training by the e-gov program
• Training based on the internal needs of the gov.
  entities
• Internship programs

Access and Delivery Channels

• Post Offices
• Knowledge Stations
• Internet

• Contact Center
• One Stop Shop (Face to Face)
• Mobile

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Jordan e-GovernmentPPP

• Public private types of engagements in the
  government of Jordan

• Public tenders
• Outsourcing (operations, contact center, SMS)
• Strategic Framework agreements (Microsoft,
  Oracle, CISCO)
• Concessions (Payment Gateway)
• PPP

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Jordan e-GovernmentPPP

• Main Challenges

• Absence of the legal framework
• Political issues
• Cultural issues
• Lack of experience in the private sector

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Jordan e-GovernmentPPP

• Steps Taken

• Market Liberation (ICT)
• National ICT strategy

• 4 mobile operators
• Tax concessions 10 vs 16
• Contribution to the national economy 3 billions
  JDs
• Contribution to the employment 30
• Increasing Internet penetration to 50

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Thank you Hasan Hourani Hasan.h_at_moict.gov.jo 962
6 5805757