VOLUNTEER MANAGEMENT: BEST PRACTICES IN ACTION

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VOLUNTEER MANAGEMENT BEST PRACTICES IN ACTION

• Cathy Barlow
• Director of Community Leadership Learning
  Services,
• United Way of Greater Simcoe County
• Julie Ross
• Manager of Volunteer Resources, Barrie Public
  Library

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AGENDA

• Best Practices - Standards of Practice
• Specific challenges?
• Resources for Managers of Volunteers

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• Pre Recruitment
• Building Program Support
• Assessing Readiness

• Determining Program Goals
• Identifying Volunteer Assignments

recruitment
reassignment
interview
Recognition Assessment Coaching
selection placement
review
orientation
training
Volunteer Retention Cycle Adapted from The
Volunteer Development Toolbox by Marilyn
MacKenzie and Gail Moore
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1. Administration

• Clarify purpose/goals
• Build program support
• Rules, Procedures
• Develop systems

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2. Planning/Evaluation

• Philosophy Statement
• Vision, Mission, Values
• Implementation Plan

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3. Risk Management Legal Issues

• Policy Procedures
• Volunteer insurance
• Volunteer liability
• Identify, manage risks

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4. Recruitment

• Annual plan
• Determine needs
• Position descriptions
• Reflect community
• Broad volunteer base

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5. Interviewing Screening

• Application assessment
• Standardized interview
• Human Rights compliance
• Screen based on risk

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6. Orientation Training

• Overview orientation
• Job specific orientation
• Training based on needs

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7. Supervision

• Training, Coaching
• Designated Supervisor
• Supervisor/Staff training
• Performance Feedback
• Expectations Defined

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8. Motivate,Recognize, Retain

• Model provide direction
• Recognition Strategy
• Formal, informal
• Nurture

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9. Internal ExternalCommunication

• Promotional Materials
• Promotion Strategy
• Promote and Market

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Discussion

• Any Aha! moments?
• Challenges?

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Resources

• Southern Ontario Library Services Clearinghouse
  of Professional Information Human Resources
• http//www.sols.org/links/clearinghouse/hrresource
  s/index.htm
• SOLS Volunteer Coordinator Discussion List
• http//lists.library.on.ca/mailman/listinfo/volmgm
  t
• Website Resource List to share by email