Dawn Sturdy

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Utilizing Web 2.0 Technologies to Implement an
ERP Project

• Dawn Sturdy
• Process Analyst, Organization Change
  Management/Communications
• Broward County Public Schools

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The OCM TEAM

• Daryl Diamond, Ph.D., Assistant Director ERP
• Daryl.diamond_at_browardschools.com
• Meresa Jones, Training Analyst, BRITE Support
  Center
• Meresa.jones_at_browardschools.com
• Marta LaCasse, Process Analyst, Org Change
  Management
• Marta.lacasse_at_browardschools.com
• Dawn Sturdy, Process Analyst, Org Change
  Management/Communications
• dsurdy_at_browardschools.com
• Mike Zuazo, Webmaster, Org Change Management
• Mike.zuazo_at_browardschools.com

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What will you learn in this session?

• Strategies and techniques on the use of various
  distance learning technologies and Web 2.0
  tools.
• Identification of essential attributes that
  enable the successful implementation of IT
  projects utilizing Web 2.0 and distance learning
  (Blackboard courses) technologies.
• Participants will learn how to move their
  organization from their current state to the
  desired state using Blackboard as an
  organizational change management tool.

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? Sixth largest school district in the nation
with over more than 258,000 K-12 students ? A
diverse multi-cultural/multi-ethnic population
with students from 166 countries, speaking 50
languages ? More than 12,000 adult students in
adult and community education ? The School
District is Broward Countys largest full time
employer ? BCPS Staff includes 67 teachers,
18 clerical/maintenance, 7 paraprofessionals,
5 instructional specialists, and 3
administrative
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Browards Blackboard FACTS

• 2003 Adopted Blackboard Learning System
• 2003 Selected ASP rather than Local Hosting
• 2004 Primarily used Blackboard for Professional
  Development
• 2005 Purchased the Academic Suite
• 2006Technical Centers and K-12 teachers adopt
  Blackboard
• 2008 Central office uses Blackboard for SAP
  courses
• 2009 Blackboard continues to grow in our
  district as eLearning becomes more necessary
• 2009 3523 courses being offered
• 2009 5692 active users 15,000 licenses

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What is Enterprise Resource Planning (ERP)

• Enterprise Resource Planning (ERP) is an
  enterprise-wide information system designed to
  coordinate all the resources, information, and
  activities needed to complete business processes
• An ERP system supports most of the business
  system that maintains - in a single database -
  the data needed for a variety of business
  functions such as manufacturing, supply chain
  management, financials, projects, human resources
  and customer relationship management

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Why implement ERP?

• ?Replace Browards existing independent business
  systems with one integrated system
• ? Replace legacy systems that were more than
  three decades old
• ? Offer easy access to operational and
  educational information
• ? Single point access and real-time information
  reporting through the use of SAP 6.0

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SOME CHALLENGES

• Herding Cats -
• www.spike.com/video/cat-herding/2666557
• ? Offering a structured approach to training and
  transitioning individuals, teams, and the school
  organization
• ? Determining how best to use Web 2.0 and
  distance learning technologies to manage
  organizational change in an organization
  resistant to change
• ? Meeting implementation timelines while training
  approximately 37,000 staff members

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Web 2.0 Characteristics

• Multiple Authors / Collaboration
• Standard-audience-driven navigation
• Links with purpose and priority
• Search functions
• Database driven content
• Multimedia streaming/on-demand
• http//www.broward.k12.fl.us/erp

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Distance Learning Technologies
Interactive Website Business Practice
Bulletins Infopak Simulations Work
Instructions Inside ERP Ask BRITE
Questions Blackboard Online Professional
Development Elluminate Live! LANDesk Remedy
Incident Management Training Blog Camtasia
Videos Communicating Across Broward (CAB) Email
Conferences Videoconferencing Audioconferencing
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Attributes of a Successful ERP Implementation
Enabled by Distance Learning

• Design
• Lowering the level of complexity
• Compatibility with existing practices, values,
  political context and climate
• Time
• To acquire and practice new skills
• Trialability to test the project for awhile
  prior to adoption
• Effectiveness
• Observability results demonstrating improvement
  of the organization
• Demonstrates a relative advantage over what it
  supersedes
• Leadership
• Promotes change of a new normative order by
  challenging the mental models of all members of
  the organization
• Places high priority on individual and
  organizational learning through continuous
  professional development opportunities
• Constructs and communicates a compelling shared
  vision, values, and priorities

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Attributes of a Successful ERP Implementation
Enabled by Distance Learning
COMMUNICATION CHANNELS

• Disseminates information about the project
• Enables shared ownership and shared
  decision-making
• Identifies potential adopters and change agents
  who could benefit from the project
• Collects information about what users want and
  are willing to accept
• Create social networks with adopters

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Input froCm Steering Committee Executive
Leadership Team ERP Committee Principal Level
Groups Audit Committee
HOT Topics Elluminate Sessions Newsletters CAB
Alerts Conference Calls
Support Center Remedy Tickets from end-users and
super-users
Interactive Website Online PD Face-to-Face
PD HOT Labs
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Questions?
Dawn Sturdy Communications Analyst Organizational
Change Management/ERP Department Broward County
Public Schools dsturdy_at_browardschools.com 754
321-8137