Finance

1
General Strategy Map
Improved Financial Results
Finance
Improve marketing and customer service
Add some valet parking
Customers
Improve Operations
Business Processes
Provide employees with skills, tools and
motivation
Learning and Growth
2
General Healthcare Department Strategy Map
Increase Profitability Goal 3
Increase net revenue of department Goal gt 10
Finance
Customers
Measure patient satisfaction Goal gt90s
Business Processes
Execute a contract for Medical Group Goal
admissions increase by 100/month
Reduce cost/unit using Six Sigma Goal gt 115/unit
Institute a Fast track admissions program
Goal admissions in this program are gt30
Implement a customer service training program
Goal scores gt90
Learn Six Sigma Goal 90 pass rate
Learning and Growth
3
General Healthcare Department Strategy Map (with
Links)
Increase ProfitabilityGoal 3
Increase net revenue of Department Goal gt 10
Finance
Customers
Measure Patient Satisfaction Goal gt90s
Business Processes
Execute a contract for Medical GroupGoal
admissions increase by 100/month
Reduce cost/unit using Six Sigma Goalgt 115/unit
Institute a Fast Track admitting ProgramGoal
admissions in this program are gt30
Learn Six Sigma Goal 90 pass rate
Implement a Customer Service training
programGoal scores gt90
Learning and Growth
Note for the hyperlinks to work this folder
needs to be stored on the desktop