Billing Scenario Illustrations

1
Billing Scenario Illustrations

• WLR3 Across the Line

2
Preface

• This document contains a small selection of
  billing scenarios and is meant as an illustration
  of Openreach billing functionality
• This document does not constitute the entirety of
  scenarios or response codes for which billing is
  triggered
• For further detail please see the Openreach
  Equivalence Management Platform Response Code
  List
• DISCLAIMER this document is intended to provide
  guidance to those Communications Providers who
  are either intending to be, or currently are,
  WLR3 customers. It has no contractual standing
  and Communications Providers will be bound by the
  service conditions applicable to their products.

3
New Provide - Abortive Visit with Cancellation
Scenario 9
WLR3 CP Bill
End User
CP
EMP
Operations
1st Feb CP raises a New Provide Order
1st Feb Customer Places Order with CP
Order Processing
Openreach Engineer doesnt find the end user at
the premise and delays the job with an End User
Missed Appointment
Openreach commits a CCD of 5th Feb
CP informs customer of 5th Feb eng visit
KCI (2) Received with CCD
Openreach engineer plans a visits to the premise
on 5th Feb
5197 - Order is delayed as the End User has
missed the Appointment
CP informs customer of missed appt
EMP sends a KCI Delay 5197
CP receives KCI Delay 5197
Start of 15 day auto cancel period
CP chooses Customer No Longer Requires from
List Of Values
WLR Abortive Visit WLR Cancel Admin Charge
10th Feb CP cancels the order within 15 day period
Openreach cancels the order
Customer Cancels Order
Charges Raised
1519- Order cancellation completed
EMP sends KCI Cancelled 1519
CP receives KCI Cancelled 1519
4
New Provide - Abortive Visit with Cancellation
Post PONR
Scenario 11
WLR3 CP Bill
End User
CP
EMP
Operations
1st Feb CP raises a New Provide Order
1st Feb EU Places Order with CP
Order Processing
Openreach Engineer doesnt find the end user at
the premise and delays the job with an End User
Missed Appointment
Openreach commits a CCD of 5th Feb
KCI (2) Received with CCD
CP informs EU of 5th Feb eng visit
Openreach engineer plans a visit to the premise
on 5th Feb
5197 - Order is delayed as the End User has
missed the Appointment
CP receives KCI Delay 5197
EMP sends a KCI Delay 5197
CP informs EU of missed appt
Start of 15 day auto cancel period
PONR reset to new appt date
CP Re-appoints
Openreach plans a visits based on new app date of
10th Feb
KCI (2) Received with CCD
CP informs EU of new appt
WLR Abortive Visit Late Cancellation
After New PONR
Truck Roll Abandoned
Openreach cancels the order
CP Cancels order
EU Cancels
Charges Raised
CP chooses Customer Requires Different Product
from List of Values
1519- Order cancellation completed
EMP sends KCI Cancelled 1519
CP Receives KCI Cancelled 1519
Openreach makes every effort to ensure the
information in this report is accurate at the
time of compilation, however, Openreach does not
represent that it is complete and Communications
Providers should check with Openreach for the
latest available information
5
New Provide - Abortive Visit Non CP
Re-appointment after 15 days
Scenario 12
WLR3 CP Bill
End User
CP
EMP
Operations
1st Feb CP raises a New Provide Order
1st Feb EU Places Order with CP
Order Processing
CP gives a reservation key beginning with N
Openreach Engineer doesnt find the end user at
the premise and delays the job with an End User
Missed Appointment
Openreach commits a CCD of 5th Feb
KCI (2) Received with CCD
CP informs EU of 5th Feb eng visit
Openreach engineer plans a visit to the premise
on 5th Feb
5197 - Order is delayed as the End User has
missed the Appointment
CP receives KCI Delay 5197
EMP sends a KCI Delay 5197
Start of 15 day auto cancel period
CP does not re-appoint within 15 day period
WLR Abortive Visit Cancellation Charge
Openreach cancels the order
Charges Raised
1519- Order cancellation completed
EMP sends KCI Cancelled 1519
CP receives KCI Cancelled 1519
Openreach makes every effort to ensure the
information in this report is accurate at the
time of compilation, however, Openreach does not
represent that it is complete and Communications
Providers should check with Openreach for the
latest available information
6
New provide Standard Installation with Block
Terminal
Scenario 87
WLR3 CP Bill
End User
CP
EMP
Operations
Built as PROVIDE
CP places a Provide order
EU places order with CP
Order processing
CP gives a reservation key beginning with M -
requests a Block Terminal
Openreach commits a CCD of 5th Feb
CP informs EU of 5th Feb visit
KCI2 received with CCD
EU present
Openreach engineering visit planned 5th Feb
New Provide connection charge Block Terminal
charge Number Selection Charge
Order complete
Charges raised
EMP sends KCI3
KCI3 received
Openreach makes every effort to ensure the
information in this report is accurate at the
time of compilation, however, Openreach does not
represent that it is complete and Communications
Providers should check with Openreach for the
latest available information
7
New Provide Start of stopped line on a Premium
Installation Type Change in Termination Type
Scenario 88
WLR3 CP Bill
End User
CP
EMP
Operations
Built as START CHANGE
CP places a Provide order
EU places order with CP
Order processing
CP gives a reservation key beginning with A
Openreach commits a CCD of 5th Feb
CP informs EU of 5th Feb visit
KCI2 received with CCD
EU present
Openreach engineering visit planned 5th Feb
Takeover charge
On 5th Feb EMP completes START
Billing for line commences
5718 Termination Type is Not Provided
Order Monitored
EMP sends KCI3
KCI3 received

• -Visit Charge
• Internal Shift Premium Charge
• Takeover Misc Adjust (-)
• -Number Selection Charge
• -Re-Number Charge

On basic installation there will not be a
Takeover Misc Adjustment
Order complete
5718 Provided
Charges raised
EMP sends KCI3
KCI3 received
8
New Provide Start of stopped line TRC
Scenario 89
WLR3 CP Bill
End User
CP
EMP
Operations
Built as START CHANGE
CP places a Provide order
EU places order with CP
Order processing
CP gives a reservation key beginning with M
Openreach commits a CCD of 5th Feb
CP informs EU of 5th Feb visit
KCI2 received with CCD
EU present
Takeover charge Number Selection Charge Re-Number
Charge
Openreach engineering visit planned 5th Feb
On 5th Feb EMP completes START
Billing for line commences
Order Monitored
EMP sends KCI3
KCI3 received
5718 Parallel Extension is not Provided
Time spent (TRC)
Order complete
Charges raised
EMP sends KCI3
KCI3 received
5718 Provided
Openreach makes every effort to ensure the
information in this report is accurate at the
time of compilation, however, Openreach does not
represent that it is complete and Communications
Providers should check with Openreach for the
latest available information
9
New Provide - Openreach missed appointment -
Start of Stopped Line Change in TT

Scenario 90
WLR3 CP Bill
End User
CP
EMP
Operations
Built as START appointed CHANGE
CP places a Provide order
EU places order with CP
Order processing
Openreach commits a CCD of 5th Feb
CP informs EU of 5th Feb visit
KCI2 Received with CCD
Openreach engineer misses the appointment slot.
Calls back to control, who arrange a new
appointment on the 10th Feb
Openreach engineering visit planned 5th Feb
EMP sends a revised KCI2 with code 5789
CP confirms new appointment date with EU
CP receives revised KCI2 with code 5789
5789 - Openreach has successfully re-scheduled
the appointment with the End User
Takeover charge
On 5th Feb EMP completes START and sends KCI3
with code 5718
KCI3 received with code 5718
Billing for line commences
5718 The termination type not provided
EU present
New CCD set

• - Visit Charge
• Internal Shift Premium Charge
• Takeover Misc Adjust (-)
• -Number Selection Charge
• -Re-Number Charge

Openreach engineering visit planned for 10th Feb
On basic installation there will not be a
Takeover Misc Adjustment
5718 The termination type is provided
KCI3 received
Charges raised
EMP sends KCI3
10
New Provide - ECC planning on Standard
Installation with EU cancellation after planning
Scenario 92
WLR3 CP Bill
End User
CP
EMP
Operations
Built as PROVIDE
CP places a Provide order
EU places order with CP
Order processing
CP gives a reservation key beginning with A
Costs within banding given by the CP
Carry out planning activity
Continued order processing
Openreach cancels the order
CP cancels order
EU cancels
Cancellation charge
CP Receives KCI Cancelled 1519
EMP sends KCI Cancelled 1519
Charges raised
11
New Provide - ECC planning on Complex
installation with EU cancellation after survey
Scenario 93
WLR3 CP Bill
End User
CP
EMP
Operations
Built as PROVIDE
CP places a Provide order
EU places order with CP
Order processing
CP gives a reservation key beginning with N.
Installation type as NSP
Costs within banding given by the CP
Carry out planning activity
Continued order processing
Openreach cancels the order
CP cancels order
EU cancels
Survey charge Cancellation charge
CP Receives KCI Cancelled 1519
EMP sends KCI Cancelled 1519
Charges raised
12
New Provide - Managed EU reappointment after EU
missed appointment
Scenario 96
WLR3 CP Bill
End User
CP
EMP
Operations
Built as PROVIDE
CP places a Provide Order
EU places order with CP
Order processing
Openreach commits a CCD of 5th Feb
EU not present. Openreach engineer delays the
activity as an End User Missed Appointment
CP informs EU of 5th Feb visit
KCI2 Received with CCD
Openreach engineering visit planned 5th Feb
5197 - Order is delayed as the End User has
missed the Appointment
EMP sends a KCI Delay 5197
CP informs EU of missed appt
As part of the managed EU reappointing service,
Openreach reappoint the order directly with the EU
CP receives KCI Delay 5197
Openreach inform EU of new appt
Openreach reappoints
New CCD set at 10th Feb
KCI2 received with new CCD
EU present
Openreach engineering visit planned for 10th Feb
Abortive visit charge New Provide connection
charge MEURAS charge
Order complete
EMP sends KCI3
KCI3 received
Charges raised
Openreach makes every effort to ensure the
information in this report is accurate at the
time of compilation, however, Openreach does not
represent that it is complete and Communications
Providers should check with Openreach for the
latest available information
13
New Provide Two Abortive visits with EU
cancellation after the 2nd EU missed appointment
Scenario 97
WLR3 CP Bill
End User
CP
EMP
Operations
Built as PROVIDE
EU places order with CP
CP places a Provide order
Order processing
CP gives a reservation key beginning with M
EU not present. Openreach engineer delays the
activity as an End User Missed Appointment
CP informs EU of 5th Feb visit
KCI2 Received with CCD
Openreach commits a CCD of 5th Feb
Openreach engineering visit planned 5th Feb
5197 - Order is delayed as the End User has
missed the Appointment
CP informs EU of missed appt
CP receives KCI Delay 5197
EMP sends a KCI Delay 5197
CP Re-appoints
EU not present. Openreach engineer delays the
activity as an End User Missed Appointment
KCI2 Received with CCD
New CCD set at 10th Feb
CP informs EU of new appt
Openreach engineering visit planned for 10th Feb
CP receives KCI Delay 5197
EMP sends a KCI Delay 5197
CP informs EU of second missed appt
Cancellation received within 15 days of missed
appointment
CP places cancel request
Openreach cancels the order
EU cancels order
Abortive visit charge Cancellation admin charge
CP chooses Issued in Error from List of Values
Charges raised
CP Receives KCI Cancelled 1519
EMP sends KCI Cancelled 1519
14
New Provide Abortive Visit with Order
Completion with OOH appointment
Scenario 98
WLR3 CP Bill
End User
CP
EMP
Operations
Built as PROVIDE
CP places a Provide Order
EU places order with CP
Order processing
CP gives a reservation key beginning with A
CP informs EU of 5th Feb visit
Openreach commits a CCD of 5th Feb
KCI2 Received with CCD
EU not present. Openreach engineer delays the
activity as an End User Missed Appointment
Openreach engineering visit planned 5th Feb
5197 - Order is delayed as the End User has
missed the Appointment
CP informs EU of missed appt
EMP sends a KCI Delay 5197
CP receives KCI Delay 5197
CP reappoints
CP informs EU of new appt
KCI2 received with new CCD
New CCD set at 10th Feb
EU present
Openreach engineering visit planned for 10th Feb
Abortive visit charge Number Selection Charge New
Provide connection charge OOH Supplementary Charge
Order complete
KCI3 received
Charges raised
EMP sends KCI3
15
New Provide - Abortive visit - Start of Stopped
Line Change in TT Non CP re-appointment
after 15 days
Scenario 106
WLR3 CP Bill
End User
CP
EMP
Operations
Built as START appointed CHANGE
CP places a Provide Order
EU places order with CP
Order processing
CP gives a reservation key beginning with M
KCI2 Received with CCD
Openreach commits a CCD of 5th Feb
CP informs EU of 5th Feb visit
Takeover charge
Billing for line commences
On 5th Feb EMP completes START
5718 The termination type not provided
Openreach engineering visit planned 5th Feb
KCI3 received with code 5718
EMP sends KCI3 with code 5718
EU not present. Openreach engineer delays the
activity as an End User Missed Appointment
5197 - Order is delayed as the End User has
missed the Appointment
CP receives KCI Delay 5197
EMP sends a KCI Delay 5197
Cancellation initiated 15 days after missed
appointment
Openreach cancels the CHANGE
5718 The termination type not provided
Abortive visit charge Cancellation Charge
Asset is active
KCI3 received with code 5718
EMP sends KCI3 with code 5718
Charges raised
Openreach makes every effort to ensure the
information in this report is accurate at the
time of compilation, however, Openreach does not
represent that it is complete and Communications
Providers should check with Openreach for the
latest available information
16
T2R Fault raised with subsequent Abortive Visit
re-appointment
Scenario 133
WLR3 CP Bill
End User
CP
EMP
Operations
CP raises a Trouble Report
EU Raises a Fault with CP
Trouble Report Processing
Openreach Engineer doesnt find the end user at
the premise
Openreach Assigns an Engineer the date in the
Fault Report
Openreach engineer plans a visit to the premise
on assigned date
TRSU Trouble Report Status Update
3263 Response Required CP is required to
arrange another EU appointment
Openreach sends TRSU 3263
CP Receives TRSU 3263
3236 Notification TR Amendment Accepted
CP Agrees a new date for visit
Openreach receives 3236
Openreach Assigns an Engineer the date in the
Fault Report
Openreach engineer plans visit the premise on
assigned date
Engineer Completes the assigned job
CP Receives TRSU 4150
Openreach sends TRSU 4150
4150 Fault Report Cleared
Abortive Visit Charges
CP Confirms Receipt of 4150
Openreach sends TRSU 4160
Charges Raised
4160 Fault Report closed after completion
CP Receives TRSU 4160
Openreach makes every effort to ensure the
information in this report is accurate at the
time of compilation, however, Openreach does not
represent that it is complete and Communications
Providers should check with Openreach for the
latest available information
17
T2R Fault raised with subsequent Abortive Visit
CP cancellation
Scenario 134
WLR3 CP Bill
End User
CP
EMP
Operations
CP raises a Trouble Report
EU Raises a Fault with CP
Trouble Report Processing
Openreach Engineer doesnt find the end user at
the premise
Openreach Assigns an Engineer the date in the
Fault Report
Openreach engineer plans a visit to the premise
on assigned date
TRSU Trouble Report Status Update
3263 Response Required CP is required to
arrange another EU appointment
Openreach sends TRSU 3263
CP Receives TRSU 3263
Openreach acknowledges fault cancellation
CP Cancels the Fault
3243 Notification TR Cancellation Request is
Pending
CP Receives TRSU 3243
Openreach sends TRSU 3243
Openreach conducts Cancellation Activities
Abortive Visit Charges
3301 Fault is Cancelled and Closed CP
Cancellation Request Accepted
CP Receives TRSU 3301
Openreach sends TRSU 3301
Charges Raised
Openreach makes every effort to ensure the
information in this report is accurate at the
time of compilation, however, Openreach does not
represent that it is complete and Communications
Providers should check with Openreach for the
latest available information
18
T2R Fault raised with EU access required OOH
Scenario 136
WLR3 CP Bill
End User
CP
EMP
Operations
EU Raises a Fault with CP (MFLNon CA (i.e. not
a CA fault)
CP raises a Trouble Report
Trouble Report Processing
Openreach Engineer doesnt find the end user at
the premise
Openreach engineer goes to the field to fix the
problem.
Openreach assigns an Engineer to work on the fault
Engineer also requires access to EU premise to
fix the problem. Engineer does not get access (NA)
TRSU Trouble Report Status Update
WAC tries to contact the EU
CP Receives TRSU 4382
Openreach sends TRSU 4382
EU Contacted
Openreach assigns an Engineer to work on the
fault on the date agreed with EU
Engineer Completes the assigned job
Openreach engineer makes a OOH visit to the EU
premise to fix the fault
TRC, Visit (OOH Corresponding Rate) , Stores
CP Receives TRSU 4150
Openreach sends TRSU 4150
4150 Fault Report Cleared
CP confirms receipt of 4150
Openreach sends TRSU 4160
Charges Raised
4160 Fault Report closed after completion
CP Receives TRSU 4160
Openreach makes every effort to ensure the
information in this report is accurate at the
time of compilation, however, Openreach does not
represent that it is complete and Communications
Providers should check with Openreach for the
latest available information
19
T2R TRC Regulated Network Scenario
Insufficient Banding Provided Fault Auto
Cancelled
Scenario 144
WLR3 CP Bill
End User
CP
EMP
Operations
CP raises a Trouble Report
EU Raises a Fault with CP
Trouble Report Processing
Openreach Engineer discovers work also required
beyond NTE
Openreach uses Appointment in the Fault Report
Engineer Dispatched Fault fixed on the
regulated network
TRSU 3269 CP is required to increase TRC
banding to engineers recommended banding
Openreach waits 48hrs for CP to accept new
banding requirement
Engineer determines insufficient banding has been
assigned
CP Receives 3269
Openreach sends TRSU 3269
Openreach waits a further 24hrs for the CP to
accept new banding
No response within 48hrs generates a TRSU 3231
Notification Fault has been awaiting for CP's
response for 48 hours
CP Receives 3231
Openreach sends TRSU 3231
No response within 72hrs generates TRSU 3302
Fault is Cancelled and Closed Timeout awaiting
for CP's response
CP Receives 3302
Openreach sends TRSU 3302
Openreach makes every effort to ensure the
information in this report is accurate at the
time of compilation, however, Openreach does not
represent that it is complete and Communications
Providers should check with Openreach for the
latest available information
20
T2R - TRC Scenario Revised Banding for completed
fault
Scenario 146
WLR3 CP Bill
End User
CP
EMP
Operations
CP raises a Trouble Report
EU Raises a Fault with CP
Trouble Report Processing
Openreach Engineer discovers work also required
beyond NTE
Openreach uses Appointment in the Fault Report
Engineer Dispatched Fault fixed on the
regulated network
TRSU 3269 CP is required to increase TRC
banding to engineers recommended banding
Openreach waits 48hrs for CP to accept new
banding requirement
Engineer determines insufficient banding has been
assigned
CP Receives 3269
Openreach sends TRSU 3269
No response within 48hrs generates a TRSU 3231
Notification Fault has been awaiting for CP's
response for 48 hours
CP Receives 3231
Openreach sends TRSU 3231
Engineer finished the work in revised banding
(OOH)
CP Agrees Responds to re banding
Openreach Appoints the Fault
WLR Visit Charge (OOH) TRC Stores (if used)
Openreach Sends 4150
CP Receives 4150
4150 Response Required - Fault Report Cleared
OR Receives Accept Clear
CP Accepts 4150
Charges Raised
4160 Fault Report closed after completion
Openreach Sends 4160
CP Receives 4160
Openreach makes every effort to ensure the
information in this report is accurate at the
time of compilation, however, Openreach does not
represent that it is complete and Communications
Providers should check with Openreach for the
latest available information
21
T2R - TRC Non Regulated Network Scenario Revised
Banding acceptance not received, Fault Auto
Cancelled
Scenario 149
WLR3 CP Bill
End User
CP
EMP
Operations
CP raises a Trouble Report
EU Raises a Fault with CP
Trouble Report Processing
Openreach uses Appointment in the Fault Report
Engineer Dispatched Fault fixed on the
regulated network
TRSU 3269 CP is required to increase TRC
banding to engineers recommended banding
Openreach waits 48hrs for CP to accept new
banding requirement
Engineer determines fault is on non-regulated
network
Openreach sends TRSU 3269
CP Receives 3269
Openreach waits a further 24hrs for the CP to
accept new banding
No response within 48hrs generates a TRSU 3231
Notification Fault has been awaiting for CP's
response for 48 hours
CP Receives 3231
Openreach sends TRSU 3231
No response within 72hrs generates TRSU 3302
Fault is Cancelled and Closed Timeout awaiting
for CP's response
Visit Charge
CP Receives 3302
Openreach sends TRSU 3302
Charges Raised
Openreach makes every effort to ensure the
information in this report is accurate at the
time of compilation, however, Openreach does not
represent that it is complete and Communications
Providers should check with Openreach for the
latest available information
22
New Provide Appointment not required (5796)
Scenario 159
WLR3 CP Bill
End User
CP
EMP
Operations
EU places order with CP on 1st Feb
Built as PROVIDE order
CP raises a New Provide Order
Order Processing
5177 Provision New Provide
Openreach commits a CCD of 5th Feb
KCI2 Received with CCD
CP informs EU of 5th Feb eng visit
Openreach engineer plans a visit to the premise
on 5th Feb
5796 - Appointment is not required on the order
EMP identifies no appointment is required
CP receives KCI Delay 5796
EMP sends a KCI Delay 5796 on 3rd Feb
EMP completes the order on 5th Feb
Order complete
New connection charges
CP informs EU of order completion
Charges Raised
EMP sends KCI3
KCI3 received
Openreach makes every effort to ensure the
information in this report is accurate at the
time of compilation, however, Openreach does not
represent that it is complete and Communications
Providers should check with Openreach for the
latest available information
23
New Provide Start of stopped line no change
in Termination type (5178)
Scenario 161
WLR3 CP Bill
End User
CP
EMP
Operations
Built as START order
Order processing. Openreach finds a stopped line.
EU places order with CP
CP places a Provide order
5178 Provision -Start Stopped Line 5452
Appointment provided has not been used
Openreach commits a CCD of 5th Feb
CP informs EU of 5th Feb commitment date
KCI2 received with CCD
On 5th Feb EMP completes START
Order complete
Takeover charge
CP informs EU of order completion
Charges raised
EMP sends KCI3
KCI3 received
Openreach makes every effort to ensure the
information in this report is accurate at the
time of compilation, however, Openreach does not
represent that it is complete and Communications
Providers should check with Openreach for the
latest available information
24
New Provide Start of stopped line on a Premium
Installation Type Change in Termination Type
(5178)
Scenario 162
WLR3 CP Bill
End User
CP
EMP
Operations
Built as START CHANGE
CP places a Provide order
EU places order with CP
Order processing
5178 Provision -Start Stopped Line 5045
A new appointment is booked by Openreach
Appointment date provided by CP is less than
Minimum Lead Date
EU present
CP informs EU of 5th Feb visit
Openreach commits a CCD of 5th Feb.
Openreach engineering visit planned 5th Feb
KCI2 received with CCD
Takeover charge
Billing for line commences
On 5th Feb EMP completes START
On basic installation there will not be a
Takeover Misc Adjustment
5718 Termination Type is Not Provided
Order Monitored
EMP sends KCI3
KCI3 received
Engineering work completed on 5th Feb
Visit Charge Internal Shift Premium Takeover Misc
Adjust (-)
5718 Termination Type is Provided
Order complete
CP informs EU of order completion
Charges raised
EMP sends KCI3
KCI3 received
Openreach makes every effort to ensure the
information in this report is accurate at the
time of compilation, however, Openreach does not
represent that it is complete and Communications
Providers should check with Openreach for the
latest available information
25
Conversion Order Completion (5182)
Scenario 163
WLR3 CP Bill
End User
CP
EMP
Operations
Built as CEASE PROVIDE
EU places Order with CP for a conversion from SL
to ML (or ML to SL)
CP places a Provide Order
Order processing
5182 Provision Conversion
Openreach commits a CCD of 5th Feb
KCI2 received with CCD
CP informs EU of 5th Feb eng visit
EU present
Openreach engineering visit planned for 5th Feb
On 5th Feb Openreach completes CEASE
Cease KCI3 received by CP
Engineering work completed on 5th Feb
Conversion charge New connection charges for
additional aux lines (in SL to ML)
Order complete
CP informs EU of order completion
KCI3 received
Charges raised
EMP sends KCI3
Openreach makes every effort to ensure the
information in this report is accurate at the
time of compilation, however, Openreach does not
represent that it is complete and Communications
Providers should check with Openreach for the
latest available information