Student Health Services Awareness Survey 2004

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Student Health Services Awareness Survey 2004

• Lizel Alvarado, Diane Ford-Land, Daphne Paras,
  Charlie Simer

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Acknowledgments

• We would like to thank all of those involved
• Student Health Programs
• Chris Lybak- Director of SHP
• Dr. Mark Kittleson, Professor
• HED 101 T.A.- Audrey McCrary-Quarles
• SIUC students enrolled in HED 101

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Background

• The Problem As more complex health problems
  arise among student populations, college health
  programs struggle to keep up with demands.
• New services
• Efficient allocation of limited resources
• Easily accessible
• High quality clinical and health education

Christmas, W.A. (1995). The evolution of medical
services for students at colleges and
universities in the United States. Journal of
American College Health, 43, 241-246.
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Background

• Project Purpose To determine the extent to
  which students were aware of services provided by
  Student Health Programs (SHP)
• Assessing knowledge
• Information re non-use of services
• Current/preferred sources of info.
• Recommended changes enhancements

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About the Program

• SHP
• Response to students need for overall medical,
  mental health, and wellness services.
• Insight into perceptions and awareness of the
  university SHP.
• Important to include newcomers
• Use project information to
• maintain and improve the quality of services
• empower their present future clients

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Methods

• Sample
• Sample of Convenience, 3 sections HED 101
• Total of 55 participants
• Representative of all undergraduate classes
• 62 Female, 37 Male
• Instrument
• Student awareness of SHP programs
• Total of seven parts
• Media source, knowledge/utilization of SHP,
  recommendations for SHP, demographics
• Likert scale, yes/no questions
• Instrument Reliability using Cronbach alpha and
  Kuder Richardson analysis

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Methods

• Data Collection
• TA of HED 101 chosen at random
• Administered to three sections of HED 101
• Administered by Teaching Assistant
• Given to students to complete during the first 15
  minutes of class
• Data Analysis
• Response data compiled using Microsoft Excel
• Individual and Group Descriptive Statistics
• Summed totals, means, median, SD, item variance
• Cronbach alpha and Kuder Richardson reliability.

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Limitations

• Sample of Convenience
• Not representative of entire Undergraduate
  student body
• Response Self Reporting

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Results

• Reliability
• Cronbach Alpha .86, .96, .80, .86, .76
• Demographics
• 55 students
• Female 62
• Male 36
• Freshmen 55
• Sophomore 27
• Junior 11
• Senior 4
• Graduate 2

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Results

• 84 did not receive refund
• 78 aware of usage after refund
• High awareness
• SHAC, pharmacy, and immunization
• Low awareness
• Location of health services, summer/graduating
  optional coverage, mental health clinic,
  laboratory services, SHP website, emergency and
  after hours care, and STD services

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Results

• 69 dont know location of every service
• 22 would not seek treatment from SHP
• Take care of self
• See a private physician at home or in town
• Have not been ill while at SIUC
• Covered by parents insurance
• Appointment times not convenient
• Use hospital emergency room
• Access, location, not convenient
• Have concerns about confidentiality

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Results

• Visitation
• 40 never visited SHP
• 22 have visited this semester
• 9 visited last semester
• 2 over one year ago
• 0 over two years ago
• Sources of Information
• Preferred source of information is
• professionals

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Conclusions

• Majority of students were aware of available SHP
  services
• No preference was stated in changing the actual
  names of the services or clinics
• One main phone number to call for appointments
  would be helpful
• Students would like different hours that they
  could visit/use SHP services

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Conclusions

• Students would prefer to obtain their health info
  from professionals
• A class or seminar discussing available services
  would be helpful
• Majority of students were unaware of the
  existence of the SHP website
• Unaware of emergency and after hours care
  available services and options

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Recommendations

• Mandatory Orientation Seminar
• Numerous 50 minute seminars for all incoming
  students
• Register for seminar upon class registration
• Cover key points of recommendations

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Recommendations

• Train the Trainers Seminar
• Annual one hour seminar for all SHP staff
• Concentrate on
• Initiating conversations with students
• Answering questions
• Provide additional resources
• Content in ten key health topics