Local Govermement innovative solutions in City of Tallinn

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Local Govermement  innovative solutions in City
of Tallinn

• Digital Document Management System - towards a
  sustainable information society
• ID-ticket - Faster, easier and handier!
• M-parking - The most innovative GSM Wireless
  Service

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Digital Document Management SystemTowards a
sustainable information society
City of Tallinn
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Digital Document Management System

• This system consists of several different
  components which are all integrated into a common
  system aiming to administer the whole
  documentation of the local municipality.
• Systems are integrated with MS Outlook, computer
  users administrating system Active Directory,
  personnel data administrating system Persona and
  templates.

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Components

• Legal Act Register (TÕR)
• City Council Legal Act Management System (AKTAL)
• City Government Session Information System (LIIS)
• 23 Document Management Systems (POSTMAN)
• General Document Register

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Legal Acts Register (TÕR)(1)

• Register was accomplished in 2000. This is an
  information system for making the registration
  data of the legal acts of Tallinn and the body
  texts public without any access restrictions.
  This is the system where all regulations and
  decisions of the City Council, and directives,
  regulations and excerpts of the minutes accepted
  by the City Government are consolidated. This
  is the registry where all legal body texts are
  drafted. The search engine enables to find the
  legal acts on the bases of various
  characteristics and also out of the legal texts.

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Legal Acts Register (TÕR)(2)
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City Council Legal ActManagement System (AKTAL)
(1)

• The system was accomplished in 2001. This is an
  information system for
• processing the legal acts of the Tallinn City
  Council and making them
• available for the public. The system proceeds as
  follows when the City
• Government has prepared a document, the
  information system for
• processing the legal acts transmits the required
  documents to the AKTAL
• system automatically. This system enables to
  follow the processing of the
• City Council legal acts from their outset, when
  the documents are
• accepted for processing until the end, when the
  legal acts are either
• accepted or rejected at the City Council session.
  The agenda and the
• materials of the sessions are made available to
  the public, it is possible to
• watch audio teleconferencing, to display the
  materials on screen. The
• AKTAL-system is interfaced with the City Council
  digital voting system,
• and also with the User Administration System.

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City Council Legal ActManagement System (AKTAL)
(2)
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City Government Session Information System (LIIS)
(1)

• The system was accomplished in 2001. This is an
  information system for
• preparing the Tallinn City Government sessions,
  for making discussion
• topics public, and also for conducting the
  meeting. When the draft of a
• law of the City Government is compiled, the draft
  and its supplementary
• materials are transmitted from the Legal Acts
  Management System into
• another system LIIS. Here the agenda of the
  session is set up. After
• the approval of the agenda, the materials of the
  meeting shall be
• accessible to the public. The materials and
  minutes of the earlier
• meetings are also available and the search system
  functions as well.
• After the City Government session the work flow
  is further directed to
• Legal Acts Register of Tallinn or back to the
  Tallinn City Government
• Legal Acts Management System. When the session
  of the City
• Government takes place, all materials can be
  displayed on the wall of
• the session room, which makes it possible for all
  those present to
• participate actively in the discussion of the
  agenda.

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City Government Session Information System (LIIS)
(2)
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23 Document Management Systems (Postman) (1)

• The system was completed in 2002. Every
  municipal structural unit enters
• its incoming documents into the system named
  POSTMAN (full texts,
• where possible), the outgoing documents are done
  by using the digital
• document templates. The documents (for example,
  decrees) for home
• use in a structural unit are also compiled in
  this system, full texts are
• stored in the POSTMAN. The system functionality
  ensures the
• processing of the documents (transmission, links,
  etc.), the exchange of
• the documentation with other registries of other
  structural units, regular
• automatic export into General Documents Registry
  of Tallinn. The
• interfaces with e-mail system (MS Outlook) and
  the User Administration
• System (MS Active Directory) have been realized,
  the processing
• (acceptance, delivery, etc.) of the digital
  documents signed digitally has
• been made available.

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23 Document Management Systems (Postman) (2)
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General Document Register (1)

• The register was accomplished in 2002. This is a
  information
• system for making the data of the official
  document files to be
• available to the public. The data on the
  documents which are to be
• found in the registries of the municipal
  structural units have been
• consolidated here, and pursuant to appropriate
  regulations the data
• shall be accessible at the Tallinn City web site.
  The Registry
• consists of two layers first one is for public
  access (the data,
• which pursuant to the Public Information Act, are
  to be made public
• and no user identification is required), and the
  second layer is for
• official use, to be accessed by civil servants
  only (documents for
• the home use are also accumulated here). On the
  General
• Registry web site one can submit digital
  enquiries to any of the
• municipal structural units.

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General Document Register (2)
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Tallinn City Government Legal Acts Management
System

• It was completed in 2002 by Microlink Süsteemid
  AS. This too
• involves the Postman software. The system
  provides for the
• processing of drafts of city government laws and
  regulations from
• compilation (no matter in which agency) to
  enactment. After drafts
• are approved, data are transmitted to the Tallinn
  City Government
• Session Information System LIIS. In the cases
  when the legal act
• from the City Government needs to be transmitted
  to the City
• Council for processing, the relevant document is
  forwarded to an
• information system that is called AKTAL. After
  the document has
• been approved, it is forwarded to the Tallinn
  Legal Acts Register.
• The information system is integrated with the
  E-mail system and
• the user administration system.

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ID ticketFaster, easier and handier!

• City of Tallinn

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What is the ID-ticket?

• Its users prove their identity with their
  identification cards
• It is a virtual ticket
• It gives the right to use services that are sold
  via an electronic payment collection system
• It can be purchased from a variety of
  distribution channels

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Why ID - tickets?

• Need for personalized tickets
• Different pricing for residents
• Optimised distribution costs
• User friendly and flexible payment channels
• Online statistics and cash control
• Ca 2/3 of the population holds an ID card
• ID-card costs about 10 USD
• ID card is used as a common key to access
  different services
• Automated checks from Population Registry
• Easy to sell and check tickets on-line

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On-line sales and ticket checks
Phone
Population Registry
Mobile
e-Tickets
Internet
Cash
ID card
Person must possess and show an ID-card when
buying or verifying a ticket
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Benefits

• Optimised distribution costs (less need for
  printing and delivering paper tickets)
• Better service through flexible channels for
  purchasing a ticket (even your mobile or fixed
  telephone serves as a point of sales)
• Tool for planning public transport

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Monthly ticket structure according to ticket
revenue in July 2004 (millions)

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Mobile parkingThe most innovative GSM Wireless
Service

• City of Tallinn

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Mobile Parking

• The application Mobile Parking was first
  commercially available on the 1st of July, 2000
  in Tallinn, the capital of Estonia
• At the moment Mobile Parking is available in 5
  major cities and towns in Estonia
• 37 of parking payments in Tallinn are made via
  Mobile Parking (year 2003)

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Why mobile parking?

• Because it
• greatly increases revenue collection for parking
• reduces problems faced with revenue collection by
  parking operators
• offers a viable and working m-commerce
  opportunity for operators, which has been proven
  in operation and can provide arguments for
  loyalty
• is easy to use and customer friendly.

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How it works?

• The principle behind M-Parking is that the
  operator
• offers micro-billing services to the traffic
  regulation
• agency. Through an operator, their attendants can
  get
• information on cars, which have paid for parking
  by
• using the Mobile Parking service. For car owners,
• Mobile Parking provides relief from coins,
  coupons,
• scratch cards, etc. They pay for parking while
  paying
• their mobile phone bill. And they pay only for
  the time
• they actually parked.

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Opening a parking account

• By calling a short number, the customer opens a
  virtual parking
• account. He can choose between different numbers,
  which add
• different amounts of money to his virtual
  account. Adding money to
• the parking account is not dependent on time or
  place.

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Starting a parking session

• To begin parking, the customer sends an SMS
  message with the
• license number of the car and the location code
  of the area he is
• parking in, to a short number. This will fix the
  beginning time of the
• parking session. Alternately parking sessions can
  be started
• through WAP.

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Ending a parking session

• To end the parking session, the customer needs to
  call a short number,
• which will then fix the ending time. The parking
  charge is thus based on
• the exact amount of time parked. In case the
  parking session charge
• exceeds the amount of money in the virtual
  account, then a reminder
• SMS message is sent ten minutes prior to the end.
  If the customer does
• not add money to the account within ten minutes,
  then the session will be
• automatically terminated as the money runs out.
  An SMS message will
• remind the customer that his parking session has
  ended.

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Paying through the mobile phone bill

• The customer will be charged for
• parking through his monthly phone
• bill Prepaid customers will be
• charged from their prepaid account.

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Parking inspectors!
Parking inspectors are online with parking
database and can identify who has paid for parking
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More Information
Digital Document Management System http//www.tall
inn.ee Tallinn City Office Phone372 640
4141 info_at_tallinnlv.ee
M-parking http//www.m-parking.net m-parking
video AS EMTPhone 372 639 7130 info_at_emt.ee
ID-ticket http//www.pilet.ee AS
Sertifitseerimiskeskus Phone 372 610
1880 info_at_sk.ee
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Thank you!

• http//www.tallinn.ee
• Information
• Tallinn City Office
• Phone[phone]
• Info_at_tallinnlv.ee

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Thank you!www.pilet.ee
Information AS Sertifitseerimiskeskus Phone
372 610 1880 Info_at_sk.ee