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• Standard Contract Forum 04 December
  200814.00Customer Suite, BT Centre, London

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Standard Contract Forum 04 Dec 2008

• AGENDA
• Introduction and Notes of Previous Meeting
• AIT Review Update
• Product Update
• SIA 2008 General Contract Review
• Special Phone Book Data Cleanse
• Review of New and Amended Schedules
• Any Other Business

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Standard Contract Forum 04 Dec 2008

Keith Mitchinson 04 December 08
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AIT

• Product enhancement broader scope, more
  disciplined process
• Began with 2002 Contract Review negotiations
  with industry group (intermittently) thereafter
  proposal finalised December 07 general industry
  consultation February (7 responses) redraft
  March/April presented to industry group 23
  April, SCF 24 April and in Interconnect
  Notification 121/08 (!4 May)
• Supplemental agreements to all industry players
  in June
• Vast majority have signed to Supplemental
• Now finalising reference to Ofcom of rejecters
  and no-responses
• Ofcom dispute target 4 months for decision
• Reminder of 6 months notice period before takes
  effect

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TDM Products
Sean Hartley
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VAT

• Recent VAT reduction has raised queries around
  NTS
• BT Retail is passing on the benefit to
  consumers
• Not maintaining prices and increasing P
• But
• NTNP designations inclusive of value added tax
  
• Terminators set the rates
• Need to consider future VAT changes

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116xxx access codes

• Pan-European codes for help lines
• Consultation ongoing
• Industry view

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Standard Contract Forum 04 Dec 2008

Keith Mitchinson 04 December 08
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SIA General Contract Review

• Generally following review process agreed for MSA
• Consolidated list of CP/BT issues issued by BT
• Liability
• Force Majeure
• Conduct of indemnified events
• Changes to CPL
• Hosted numbers
• Retrospection of charges
• Invoice disputes
• SLGs
• Warranties
• Disputes
• Material breach
• Default Interest rate/Oftel Interest Rate
• VIC charging

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SIA General Contract Review

• Transfer Charging
• Transitting calls to ported numbers
• Responsibility for o/g own-route PSTN traffic
• Generally progress going well though running a
  little late
• Many minor issues hopefully resolved
• Some bigger issues awaiting progress in MSA
  discussions
• Further discussion required and worthwhile
• BT working on a consolidated draft of proposed
  changes to help highlight progress made, and
  unresolved areas
• Otherwise next steps to be agreed
• Will issue general update progress briefing to
  industry, and add to website

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Special Phone Book Datacleanse

Ewen Watson ewen.watson_at_bt.com 01977 598584

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Special Phone Book Datacleanse
Background on the Datacleanse Datacleanse
Briefing Timescales

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Special Phone Book Datacleanse

• What is Core Data?
• All listings entered on a DQ code (Main and
  Additional)
• Main DQ Listing
• 1st listing on a telephone number
• Appears on all directory products appropriate to
  entry type
• Appears in local BT Phone Book if Ordinary entry
  type Home DQ
• Additional DQ Listing
• Subsequent listing(s) on a telephone number
• Not extracted for Phone Book but may be added as
  an aid to search on other directory products
• Can be created in Home or other (Out of Area)
  DQ

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Core Data DQ Area Codes


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What is Chargeable Phone Book Data?
Any listing entered on OSIS with a PB code Built
with a PB code for an additional listing to
appear in a specified Phone Book or ALL Phone
Books Typeface of listing can be changed to
BOLD A Header record can be built as
SUPERBOLD

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Datacleanse Briefing
From April 5th 2009, BT Retail are changing their
extract of Phone Book data, to include only DQ
Main Listings PB Listings It will no longer
include DQ Additionals

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Datacleanse Briefing

• First Cleanse
• Additionals with no Main
• Duplicate Mains
• PB with no supporting DQ Main
• PB with XD/DQR Entry Types
• Invalid PB Codes
• DQ listings with a BOLD typeface
• Second Cleanse
• DQ Additional Data does the end user require a
  chargeable listing? If yes, a duplicate PB
  listing needs to be created on OSIS

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Recommended Timescales

• First Cleanse
• To action supplied list of affected listings
  before
• April 5th 2009
• Second Cleanse
• DQ Additional Data needs to be complete before
  the OSIS cut-off date for listings in each Phone
  Book (so clean-up programme can run up to March
  2010)
• eg if Liverpool Book cut-off is September 2009,
  to schedule those customer contacts before that
  date
• You need to opt-in your end users for a
  chargeable PB listing

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Standard Contract Forum 04 Dec 2008

Keith Mitchinson 04 December 08
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Standard Contract Forum 04 December 2008

SIA CONTRACT DOCUMENTATION Annexes
Annex A Planning Operations
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Standard Contract Forum 04 December 2008

• SIA CONTRACT DOCUMENTATION (Cont)
• REVISED DOCUMENTS
• Schedules
• 01 ISI, Third Party ISI IECs
• 104A BT International Outgoing Calls to
  Authorised Overseas Systems via the BT
  System (with BT Fixed Volume Option)
• 130 Customer Sited Interconnect

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Standard Contract Forum 04 December 2008

SIA CONTRACT DOCUMENTATION (Cont) DRAFT
SCHEDULE 225 Emergency Service (Fixed
Emergency Calls, VOIP originated Emergency
Calls, and Mobile Emergency Calls)
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Standard Contract Forum 04 Dec 2008

AOB