Shaun Pantling

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Shaun Pantling Director General Manager XBS,
Xerox Europe November 26th, 2002
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Agenda

• Xerox Xerox Business Services
• Business issues outsourcing
• Our value proposition
• Customer examples proven successes
• Why Xerox Business Services

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Xerox Corporation

• Xerox Corporation Revenue 17.8bn
• Services, Solutions Products

• Dedicated global services business
• Focus on document information intensive
  processes
• Encompassing all Xerox services (apart from
  break-fix)
• Global business base of some 4 Billion
• No 1 in Outsourced Document Services
• 6000 clients in 60 countries
• Over 15,000 employees on Customer Sites

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Managed Services
We provide value-added managed document services
to our customers, helping them achieve
competitive advantages, increased shareholder
value and profits, faster time to market and cost
efficiency.
Geographies Customers Europe, Developing
Markets Siemens, British Telecom,
Organisation - Middle East, India,
Nokia, Cable Wireless, KPMG, Eurasia, Africa
and Latin America. Deutsche Bank, Lloyds
TSB, North America Ericsson, EDS, Dept
Health, Merrill Lynch

• XBS Europe
• 600m revenue
• 4,100 employees
• 1,500 outsourced contracts
• XBS in 21 European countries

• XBS World Wide
• 4.0b revenue
• 15,000 employees
• 6,000 outsourced contracts
• XBS in 50 countries

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Why Outsource
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Outsourcing Market Trends

• In the short term, outsourcing continues to grow
  because companies are focusing on cutting costs
  during the economic downturn.
• In the long term, outsourcing will continue to be
  attractive proposition because enterprises will
  value flexible contractual relationships with
  trusted suppliers.
• Outsourcing as a purchase method will account for
  more than half of the IT Services market in
  Western Europe by 2005.
• 73 of Global 1000 companies currently outsource
  some or all of their next generation information
  delivery systems.
• Business processes, including printing services
  account for 55 of the outsourcing activity among
  Global 1000 companies
• Gartner, PriceWaterhouseCoopers

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Assessment methods to establish future business
model
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Xerox Office Services
Global IT Organisation
Case Study

• Document output and office infrastructure costs
  were not understood and believed to be out of
  control.
• Desire to optimization existing technology
  investments rather than acquisition of new
  applications

THE PROBLEM
THE SOLUTION
Office Managed Print Service
THE RESULTS

• 10 saving in first year, clear line of sight to
  potential for 25 savings.
• No additional financial investment required no
  disruption to end users.

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Supply Chain Management for User Manuals
Siemens (ICM)
Case Study

• Extend and enable new logistics/supply chain
  concepts to user manuals
• Deliver cost savings and worldwide consistency
  and process quality

THE PROBLEM
THE SOLUTION

• Europe wide order management, validation and
  distribution of user manuals integrated with ERP
  system.

• Shorter lead time and supply chain flexibility
• Progressive cost savings - reduced cost per
  manual
• Xerox as worldwide partner provides consistent
  process quality.

THE RESULTS
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Why Xerox Business Services?

• We work to understand clients business and work
  practices
• We help leverage existing infrastructure and
  operations
• We understand the combination of people,
  processes and technology
• We deliver innovation from world-class research
  centres
• We focus on providing measurable and tangible
  results for our clients
• 6000 clients can not be wrong.