Best Buy

1
Best Buy

• Provided by www.bestbuy.com

2
Overview

• Problem
• Possible Solutions to the Problem
• Survey Sample
• Contingencies
• Time Table to Implement Solutions
• Conclusion

3
Problem

• Diversity in Employment
• Found out problem through observation and
  conducting surveys

4
Possible Solutions

• Employee Survey
• Observation of Hiring Process
• Observation of Work Interaction
• Feedback from Employees, Managers, and Supervisors

5
Survey Sample

• How many people live in your household?
• 1
• 2
• 3
• 4
• 5
• 6
• Over 6
• What is your Household annual income?
• Under 5000 per year
• 5000-10000 per year
• 10000-20000 per year
• 20000-30000 per year
• 30000-50000 per year
• 50000-750000 per year
• 75000-100000 per year
• Over 100000 per year

• What is your sex?
• Male
• Female
• What is your nationality?
• African-American
• Caucasian
• Mexican-American
• Native-American
• Other- Please State Nationality
  __________________________
• What is your designated age group?
• 15-20
• 21-25
• 26-30
• 31-40
• 41-50
• 0ver 60

6
Survey Sample Continue

• What is your present job classification?
• Cashier
• Sales
• Management
• Office
• Stocker
• Janitorial
• What was your position at hire?
• What was your position at hire?
• Cashier
• Sales
• Management
• Office
• Stocker
• Janitorial

• How many hours a week do you work?
• Under 10
• 10-20
• 21-30
• 31-40
• Over 40
• How long have you worked at Best Buy?
• Under 6 months
• 6 months 1 year
• 1-2 years
• 3-5 years
• 6-10 years
• 11-15 years
• over 15 years

7
Survey Sample Continue

• How would you rate your working experience at
  Best Buy?
• Exceptional
• Above Average
• Average
• Poor
• I Hate My Job
• Do you feel that Best Buy is a diverse working
  environment?
• Yes
• No
• Unsure
• Have you ever experienced and kind of
  discrimination at Best Buy?
• Yes
• No
• Unsure

• What is your current salary range?
• Under 5000 per year
• 5000-10000 per year
• 10000-20000 per year
• 20000-30000 per year
• 30000-50000 per year
• 50000-750000 per year
• 75000-100000 per year
• Over 100000 per year
• What was your starting salary range?
• Under 5000 per year
• 5000-10000 per year
• 10000-20000 per year
• 20000-30000 per year
• 30000-50000 per year
• 50000-750000 per year
• 75000-100000 per year
• Over 100000 per year

8
Survey Sample Continue

• You think Best Buy could be a more diverse
  workplace?
• Yes
• No
• Unsure
• If yes, please describe how Best Buy could
  improve upon its diversity.
• __________________________________________________
  _______
• __________________________________________________
  _______
• __________________________________________________
  _______
• __________________________________________________
  _______
• __________________________________________________
  _______
• __________________________________________________
  _______

9
Contingencies

• In respect to the number of employees at each
  store, there should be a quota for race, age, and
  sex how many each store needs to hire.
• Second, set very descriptive surveys to get a
  clear idea of what the make up is for each store.
• Also, design diversity workshops for employees
  and give incentives and rewards for those who
  attend the workshops.

10
Contingencies Continue

• District managers should train store managers on
  how to handle and build a diverse work
  environment
• All store managers should know all civil and
  discriminatory laws that are valid in his or her
  respective state.

11
Training Timeline
12
Steps in Training

• Assess the Problem
• Find out the specific problem(s)
• Assess the Employees
• Conduct Surveys
• Determine if or which employees need training
• Develop a Plan/objectives
• Identify Objectives Benefits of Training

13
Steps in Training Continue

• Select a Training Method
• Traditional, E-Learning, Combo
• Implement Training
• Actual Training Program
• Evaluation/Feedback of Training
• Improvements

14
Questions
Group 8