Communicate at work.

1
Communicate at work.
2
Communicate at work
Modules
Topics
Notional Hours
5 7 8 10 13 7 50
TF202.06 Understanding the importance of
communication
TF202.07 Using workplace Language
TF202.08 Giving accurate information
TF202.09 Allowing others to express their views
TF202.10 Improving the productivity of meetings
TF202.11 Understanding procedures that promote
communication
Total Notional Hours
3
US12461 Communicate at work
Critical Cross-field Outcomes
Identify and solve problems
TF202.06 Understanding the importance of
communication
Work effectively with others
Communicate effectively
Be able to explain and discuss the importance of
effective communication in the work situation
Organise and manage myself and my activities
Collect, analyse, organise and critically
evaluate information
Understand that effective communication is a
personal accountability of all employees
Use science and technology effectively and
critically
Understand what good workplace communication
should look like
Demonstrate an understanding of the world as a
set of related systems
Understand the relationship between communication
and productivity
Use mathematics
Learner and societal development
4
Topic Specification
Notional Hours 5
TF202.06 Understanding the importance of
communication

• Learning Outcomes
• On completion of this topic the learner will be
  able to
• Demonstrate understanding of the relationship
  between good communication and productivity
• Demonstrate understanding of what good workplace
  communication looks like
• Explain who is accountable for good workplace
  communication

• Assessment Criteria (The assessor will observe
  and confirm)
• Process
• Understanding of the importance of good
  workplace communication for process stability
• Ability to explain what each individual can do
  to improve workplace communication
• SHEQ
• Understanding the value of good communication to
  ensure a safe and healthy workplace

5
US12461 Communicate at work
Critical Cross-field Outcomes
TF202.07 Using workplace language
Identify and solve problems
Work effectively with others
Communicate effectively
Be able to interpret the company vision, mission
and other workplace specific communications and
explain the meaning of specific workplace terms
and signals
Organise and manage myself and my activities
Collect, analyse, organise and critically
evaluate information
Use science and technology effectively and
critically
Understand the specific signals and signs that
are used within the workplace to promote
communication
Demonstrate an understanding of the world as a
set of related systems
Use mathematics
Understand the fact that there are specific words
and terms that have a specific meaning within the
company
Learner and societal development
6
Topic Specification
TF202.07 Using workplace language

• Learning Outcomes
• On completion of this topic the learner will be
  able to
• Demonstrate understanding of the key workplace
  specific terms and concepts
• React correctly to the workplace specific
  signals and signs
• Explain what the company vision, mission and
  specific objectives are

• Assessment Criteria (The assessor will observe
  and confirm)
• Process
• Ability to correctly use workplace terms and
  expressions
• Ability to explain the company vision, mission
  and specific objectives and relate it to priority
  actions that are applied in the work section
• SHEQ
• Understanding of all specific SHEQ terms

7
US12461 Communicate at work
Critical Cross-field Outcomes
Identify and solve problems
TF202.08 Giving accurate information
Work effectively with others
Communicate effectively
Organise and manage myself and my activities
Be able to give accurate information regarding a
variety of workplace situations
Collect, analyse, organise and critically
evaluate information
Use science and technology effectively and
critically
Be able to interpret and act on workplace
instructions
Demonstrate an understanding of the world as a
set of related systems
Use mathematics
Be able to ask the correct questions to ensure
that accurate information is gathered
Learner and societal development
8
Topic Specification
TF202.08 Giving accurate Information

• Learning Outcomes
• On completion of this topic the learner will be
  able to
• Ask the correct questions to ensure that
  accurate information is collected
• Correctly interpret and react on workplace
  instructions
• Give accurate and honest information regarding
  specific workplace issues

• Assessment Criteria (The assessor will observe
  and confirm)
• Process
• Understanding of the importance of honest,
  accurate and timely information
• Understanding of the fact that making mistakes
  is OK as long as we report it and fix it
• SHEQ
• Ability to effectively report accidents and
  incidents

9
US12461 Communicate at work
Critical Cross-field Outcomes
Identify and solve problems
TF202.09 Allowing others to express their views
Work effectively with others
Communicate effectively
Be able to take pro active action to improve
workplace communication
Organise and manage myself and my activities
Collect, analyse, organise and critically
evaluate information
Understand that each person has a responsibility
to improve workplace communication
Use science and technology effectively and
critically
Demonstrate an understanding of the world as a
set of related systems
Understand the concept of facilitating
communication
Use mathematics
Learner and societal development
10
Topic Specification
TF202.09 Allowing others to express their views

• Learning Outcomes
• On completion of this topic the learner will be
  able to
• Demonstrate understanding of the fact that each
  person is accountable to make communication
  successful
• Help team members to express their viewpoint
  clearly
• Understand the need for different views and
  inputs

• Assessment Criteria (The assessor will observe
  and confirm)
• Process
• Understanding of the various reports and
  meetings that are required to maintain production
  stability
• SHEQ
• Ability to pro actively initiate communication
  regarding sub standard conditions and/or acts

11
US12461 Communicate at work
Critical Cross-field Outcomes
Identify and solve problems
TF202.10 Improving the effectiveness of meetings
Work effectively with others
Communicate effectively
Organise and manage myself and my activities
Be able to effectively participate in a variety
of workplace meetings
Collect, analyse, organise and critically
evaluate information
Use science and technology effectively and
critically
Understand that there are a variety of different
meetings each with its own purpose and structure
Demonstrate an understanding of the world as a
set of related systems
Understand the purpose and structure of
effective meetings
Use mathematics
Learner and societal development
12
Topic Specification
TF202.10 Improving the effectiveness of meetings

• Learning Outcomes
• On completion of this topic the learner will be
  able to
• Demonstrate understanding of the purpose and
  structure of effective meetings
• Demonstrate understanding of the role and
  purpose of different workplace meetings
• Effectively participate in workplace meetings
  and help to make meetings more effective

• Assessment Criteria (The assessor will observe
  and confirm)
• Process
• Knowledge of what meetings are required to
  ensure production stability
• Ability to take notes in meetings
• Ability to prepare for meetings
• Ability to participate in production meetings
• SHEQ
• Knowledge of the purpose of SHEQ meetings
• Ability to prepare for and participate in SHEQ
  meetings

13
US12461 Communicate at work
Critical Cross-field Outcomes
TF202.11 Understanding procedures that promote
communication
Identify and solve problems
Work effectively with others
Be able to explain how the policies and
procedures of the company promote effective
workplace communication
Communicate effectively
Organise and manage myself and my activities
Understand how the disciplinary and grievance
procedures work and how they support workplace
communication
Collect, analyse, organise and critically
evaluate information
Use science and technology effectively and
critically
Understand what communication structures and
forums exist within the company to promote
communication
Understand the spirit of the labour relations act
regarding communication and transparency
Demonstrate an understanding of the world as a
set of related systems
Understand the implications of clear
communication and transparency as built into the
bill of rights
Use mathematics
Learner and societal development
14
Topic Specification
TF202.11 Understanding procedures that promote
communication

• Learning Outcomes
• On completion of this topic the learner will be
  able to
• Demonstrate understanding of the spirit of
  legislation and rules regarding transparency and
  openness
• Demonstrate an understanding of all the
  communication structures that exist in the
  workplace
• Demonstrate understanding of the content,
  purpose and application of disciplinary and
  grievance procedures
• Explain how the structures and procedures
  contributes towards the building of positive
  workplace relationships

• Assessment Criteria (The assessor will observe
  and confirm)
• Process
• Ability to relate the HR policies to
  productivity and process efficiency