Calling 999

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Calling 999 How to get help in an
emergency. There are no jokes with a hoax. Year
5 6
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What is the telephone number for help in an
emergency?
999
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What emergency services can you call on 999?
Fire and Rescue
Police
Ambulance
Mountain Rescue
Coastguard
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• The telephone operator will ask you which service
  you require and then put you through to the fire
  service control room.
• The Control room operator will need to know
• What is wrong.
• Where is the problem.
• Who is trapped (if anyone).

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There are no jokes with a hoax
A hoax call is a 999 call made when there is not
a real emergency. Each of the emergency services
receive many hoax calls. There are many reasons
why it is wrong to make hoax calls.
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What is the problem with making a hoax call?
Unless the control room operator is sure it is a
hoax call, a fire engine will be sent. This fire
engine cant be in two places at once. If the
fire engine is needed somewhere else it cant get
there because it is at the hoax call. Another
fire engine will go, but may take longer because
it will come from further away. A fire engine
travelling to a hoax call is on an unnecessary
journey. This can put other road users and the
firefighters in danger.
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Making a hoax call is against the law. Every call
to control is recorded and the number is
traced. The phone can be cut off. This also
applies to mobile phones. The owner of the phone
and the caller can be arrested.
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Never make 999 calls for fun or a joke. But do
not be worried about calling 999 in a real
emergency.