Speaking and Listening

1
Speaking and Listening

• Its so important it gets its own Power Point!

2
The SpeakerYep, Thats You!

• Sometimes the speaker (or the person giving the
  speech) gets a little scared of the feedback they
  are going to receive. In general, there are five
  things that people do to deny the criticism
• Projectionput the blame elsewhere.
• Escapesimply to deny reality.
• Rationalizationtrying to explain away a poor
  speech.
• Back stepbasically, talking back to criticism.
• Repressionaccidentally forgetting a negative
  comment

3
Factors that Affect Listening

• Your physical and mental state
• Speaker
• Your prejudices
• Environment

4
Listening Critically

• Identify the speakers goal
• Identify the main ideas
• Identify the supporting details
• Use context clues
• Take advantage of nonverbal cues

5
Bad Listening Habits

• Pseudolistening-pretending like you are listening
• Self-centered listening-using the time while the
  speaker is speaking to rehearse our next response
• Selective listening-only listening to the parts
  of the message that we find interesting

6
Bad Listening Habits

• Fill-in listening-filling in the gaps of the
  message with what we expect to hear
• Defensive listening-interpreting comments as
  personal attacks when they were not intended that
  way
• Insulated listening-not listening because the
  message makes us uncomfortable
• Reconstructive listening-changing a message so
  that it fits with a prior message

7
Are you a good listener?

• Pick up the survey in the front of the room and
  complete it without talking to your classmates.
• We will discuss the questions after everyone is
  done!