TEAM CHALLENGES

1
TEAM CHALLENGES FORMATIONWHATS ALL THE FUSS,
ANYWAY

• IN A CIVILIZED SOCIETY, WE ALL DEPEND ON EACH
  OTHER
• SAMUEL JOHNSON

2
TEAM CHALLENGES FORMATIONLESSON OBJECTIVES

• KNOW THE ELEMENTS OF EFFECTIVE TEAM PEFORMANCE
• KNOW HOW TO EFFECTIVELY WORK IN TEAM ENVIRONMENTS

3
TEAM CHALLENGES FORMATIONOVERVIEW

• TYPES OF TEAMS
• ELEMENTS OF TEAM PERFORMANCE
• TEAM ALIGNMENT
• STAGES OF DEVELOPMENT
• STAGES TEAM OR GROUP?
• EFFECTIVE BEHAVIORS
• CONSTRUCTIVE FEEDBACK

4
TEAM CHALLENGES FORMATIONOVERVIEW

• TEAM UNDERCURRENTS
• BEHAVIOR AND INTERVENTIONS

5
TEAM CHALLENGES FORMATIONTYPES OF TEAMS

• PROJECT TEAMS
• TEMPORARY w/ SPECIAL FOCUS
• ONGOING/FUNCTIONAL TEAMS
• NATURAL WORK TEAM BIG BROTHER
• SELF-DIRECTED WORK TEAM NO BOSS
• PROCESS MANAGEMENT TEAM PART-TIME
• MANAGEMENT TEAM PLAN/REPORT
• VIRTUAL TEAM
• GEOGRAPHICALLY DISPERSED

6
TEAM CHALLENGES FORMATIONEFFECTIVE ELEMENTS

• CLEAR PURPOSE AND GOALS
• DEFINED PARAMETERS
• INTERNAL COMMUNICATION
• REQUIRED KNOWLEDGE AND SKILLS
• PLAN OF ACTION
• KEY LINK Increasing specificity as tasks narrow

7
TEAM CHALLENGES FORMATIONEFFECTIVE
ORGANIZATIONS
Note Well!
Decrease Costs
Improve Quality
Improve Productivity
Return Investment
Decrease Prices
Provide More Jobs
Increase Market
Stay in Business
8
TEAM CHALLENGES FORMATIONTEAM DEVELOPMENT -
STAGES

• FORMING - EXCITEMENT, OPTIMISM, ANTICIPATION,
  SKEPTICISM, HOUSEKEEPING - POLITE PHASE
• STORMING - TENSION, ARGUMENTS, DEFENSIVENESS,
  COMPETITION, JEALOUSY, PERSONAL AGENDAS
  CONFLICT, RESISTANCE TO TASK
• NORMING - RESISTANCE CHANGES TO COOPERATION,
  CONSTRUCTIVE CRITICISMS,GROUNDRULES, IDEA
  SHARING

9
TEAM CHALLENGES FORMATIONTEAM DEVELOPMENT -
STAGES

• PERFORMING - ATTACHMENT TO TEAM MBRS, INSIGHT,
  SATISFACTION, SELF-CHANGE - PROBLEM SOLVING
• TRANSFORMING - SYNERGY, NEW PERSPECTIVES,
  TRANSFER OF SKILLS OUTSIDE TEAM
• - MISSION/PERSONAL/TEAM SUCCESS

10
TEAM CHALLENGES FORMATIONGROUP ATTRIBUTES

• GROUP OF PEOPLE COLLECTED BY ENVIRONMENT
• GOAL(s) AND/OR TASK(s) USUALLY VAGUE
• PERSONAL IDENTITY IS HIGH
• PERSONAL GOALS TAKE PRECEDENCE
• SIMILARITY OF SKILLS AND EXPERIENCE

11
TEAM CHALLENGES FORMATIONTEAM ATTRIBUTES

• GROUP OF PEOPLE WORKING AN ISSUE
• STRONG SENSE OF GROUP IDENTITY
• COMMON GOAL(s) AND/OR TASK(s)
• HIGH LEVEL OF INTERDEPENDENCE
• MEMBERS HAVE VARIETY OF SPECIAL SKILLS - SYNERGY
  POTENTIAL

12
TEAM CHALLENGES FORMATIONGROUP OR TEAM?

• NORMING CONSISTENCY TEAM
• STRONG LEADERSHIP AND PROCESS OWNERSHIP TEAM
• STEADY STAGE PROGRESS TEAM
• STAGE CHAOS GROUP
• LACK OF ABOVE STRUCTURES

13
TEAM CHALLENGES FORMATIONRECIPE FOR SUCCESS

• CLEAR TEAM GOALS/OBJECTIVES
• PLAN FOR GOALS/OBJECTIVES
• ROLE CLARITY
• EFFECTIVE COMMUNICATION - PARTICIPATE, LISTEN,
  FEEDBACK
• MUTUALLY BENEFICIAL BEHAVIOR
• DECISION MAKING PROCEDURES -CONSENSUS v.
  COMPROMISE

14
TEAM CHALLENGES FORMATIONMANAGING NORMS

• TEAMS HAVE A CULTURE - NORMS - REINFORCED BY
  MANAGERs
• POSITIVE ROLE MODEL
• INVOLVEMENT IN PLANNING
• STIMULATE CONSENSUS
• REINFORCE/REWARD BEHAVIOR
• FEEDBACK AGAINST STANDARDS

15
TEAM CHALLENGES FORMATIONTASK MANAGEMENT

• INITIATE NEW IDEAS OR SOLUTIONS
• SEEKING SEARCH FOR FACTS
• GIVING RELEVANT INFO/FACTS
• CLARIFY SUGGEST OR COORDINATE
• SUMMARIZE ASSESS QUESTION LOGIC

16
TEAM CHALLENGES FORMATIONTEAM CONTRACT

• CONSENSED RULES OF ENGAGEMENT (ROEs) FOR ALL TEAM
  MEMBERS
• ESTABLISH EXPECTATIONS OF ACCEPTABLE GROUP
  BEHAVIORS
• ESTABLISH GUIDELINES FOR INDIVIDUAL CONDUCT w/in
  TEAM
• PROVIDE CONSEQUENCES OF INDIVIDUALS NOT FOLLOWING
  ROEs

17
TEAM CHALLENGES FORMATIONACTION PLAN

• SINGLE DOCUMENT TO CAPTURE KEY ACTIVITIES
• AREAS COVERED - WHAT - METHOD OF ACTION -
  HOW - SPECIFIC TASKS - WHO - ACCOUNTABLE TEAM
  MEMBERS - WHEN - START COMPLETION DATES -
  RESOURCES - , PEOPLE, STUFF

18
TEAM CHALLENGES FORMATIONRECIPE FOR SUCCESS

• DECISION MAKING PROCEDURES
• BALANCED PARTICIPATION
• GROUNDRULES (ROEs)
• FUNCTIONAL TEAM PROCESS
• MANAGEMENT BY FACT - SYSTEMATIC/SCIENTIFIC AP
  PROACH TO DECISION MAKING

19
TEAM CHALLENGES FORMATIONCONSTRUCTIVE
FEEDBACK

• ACKNOWLEDGE NEED
• GIVE POSITIVE/NEGATIVE FEEDBACK
• CONTEXTUAL FEEDBACK
• TIMING
• GIVE FEEDBACK - DESCRIPTIVE, UNLABELED,
  REALISTIC, NONJUDGMENTAL, FACTUAL, NONANECDOTAL
• RECEIVE FEEDBACK - BREATHE, LISTEN, QUESTION,
  PROCESS

20
TEAM CHALLENGES FORMATIONSUMMARY

• ELEMENTS OF TEAM PERFORMANCE
• TEAM ALIGNMENT
• EFFECTIVE BEHAVIORS

21
TEAM CHALLENGES FORMATIONPLAYING WELL IN THE
SANDBOX

• VOTING HAS NO PLACE IN THE CONSENSUS-BUILDING
  PROCESS. VOTING IS A CONVENIENT WAY OF DISPOSING
  OF AN ISSUE WITH DISPATCH, BUT IT COMMONLY
  SUPPRESSES CONFLICT RATHER THAN RESOLVES IT. -
  WYNN AND GUDITIS