InterCall Centers Overview

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InterCall Centers Overview
Presented by ENTER NAME ENTER TITLE
WebExTM, EventCenterTM and MeetingCenterTM are
either registered trademarks or trademarks of
WebEx Communications Inc. in the United States
and other countries.
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InterCall Centres Full Suite of Services
MeetingCentreTM For everyday meetings that
require efficient information exchange and
real-time collaboration
TrainingCentre For online, interactive training
sessions that are as effective and engaging as
the physical classroom
SupportCentre For viewing, diagnosing and solving
customer support issues online
EventCentreTM For cost-effective, online events
that deliver your message to the masses
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Maximise Web Conferencing throughout the
Enterprise
Maximise Resources Remote teams can work
together in real time to complete projects
Team Coordination
MeetingCentre
Educate your Workforce Train employees quickly
regardless of location
Corporate Training
TrainingCentre
Align your Organisation Broadcast your message
to employees, analysts, and partners
Company Events
EventCentre
Support Global Employees Minimise unproductive
downtime by resolving technical issues quickly
Help Desk IT
SupportCentre
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MeetingCenter
For everyday meetings that require efficient
information exchange and real-time collaboration
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MeetingCenter Benefits

• Increase productivity company wide
• Improve internal and external collaboration
• Increase sales and decrease the cost of sales
• Reduce your sales cycle
• Efficient project management reduce time to
  market
• Reduce travel

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MeetingCenter Key Capabilities

• Collaborate Share multiple documents and
  presentations
• Initiate Schedule and join meetings through
  Outlook
• Access Share any application or desktop
• Demonstrate Allow attendees to remotely control
  an application on your desktop
• Animate Use full animations and transitions
• Produce Integrate multipoint video webcam
  conferencing
• Inquire Conduct spontaneous attendee polls

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MeetingCentre Leader Screen
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TrainingCentre
For online, interactive training sessions that
are as effective and engaging as the physical
classroom
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TrainingCentre Benefits

• Scale your training program and reach more
  people, more frequently
• Increase the timeliness of critical training
• Reduce your training delivery costs
• Deliver an engaging training experience over a
  web browser
• Improve customer, partner, and employees success
  and satisfaction

Your Organisation
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TrainingCentre Key Capabilities

• Deliver Training material or course content in
  real-time
• Interact Encourage active participation
• Engage Utilise various tools and multimedia
  techniques
• Assess Knowledge and performance
• Manage Training scheduling and registration
• Capture Live training sessions and attendance
  information
• Repurpose Training recordings for future use

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TrainingCentre Leader Screen
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EventCentre
For cost-effective, online events that deliver
your message to the masses
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EventCentre Benefits

• Generate more leads at a lower cost
• Faster set-up and implementation than
  traditional, in-person event
• Provides an engaging experience
• Grow awareness for a new product or service

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EventCentre Key Capabilities

• Specialised Designed specifically for
  large-scale formal, highly-structured events
• Customised Leverage your brand recognition with
  branded site and event page as well as tailored
  event enrollment and email
• Robust Media Rich Presenters share media rich
  content
• Interactive Emulates an on-site event with
  spontaneous feedback and threaded QA
• Analytic Registration engine collects important
  attendee demographics to generate event reports
• Archived Record and playback allows you to
  capture events and re-use

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EventCentre Leader Screen
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SupportCentre
For viewing, diagnosing and solving customer
support issues online
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SupportCentre Benefits

• Productivity
• Decrease average call time
• Support more customers without additional
  staffing
• Customer Satisfaction
• Increasing first call resolution and providing a
  positive experience for the customer
• Revenue/Customer Retention
• Providing customer service that differentiates
  your company from competitors

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SupportCentre Key Capabilities

• View Instantly view customer technical problems
• Diagnose Rapidly diagnose the problem
• Download If necessary, download patches or
  updates and solve the issue.
• Resolve Remotely control customer application,
  and immediately resolve problem.
• Escalate Escalate live support session to
  another specialist
• Record Record entire live session for archival,
  training and auditing.
• Report Analyse TSR activities to understand your
  business

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SupportCentre Leader Screen
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Additional Functionality

• Unmatched cross-platform support for Windows,
  Macintosh, Linux, Solaris, and Citrix
• Multi-lingual capabilities
• Tight integration with Microsoft Outlook and
  other Office applications

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Recap

• Accelerate decision making, selling, training,
  marketing, and problem solving enterprise wide
• Create synergies
• Increase adoption, business value, and ROI
• Reduce training, rollout, and administration
  costs

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Thank you!ENTER NAMEENTER TITLEENTER
PHONEENTER EMAIL

• For more information, please visit our website at
  www.intercallcentres.com or www.intercalleurope.co
  m for information on all of InterCalls
  conferencing solutions