ACTIVITY

1
SYMBOLS
QUESTIONS
ACTIVITY START END POINTS DECISION SYSTEM
ACTIVITY DIRECTION OF FLOW DOCUMENT CONNECTOR
(on-page) CONNECTOR (off-page)
Who are the customers of the process? Who
performs each activity? What generates the
process/task? What forms and reports are
used? What computer systems and files are
used? How do we do it? Why do we do it? What
decisions are made in the process? What happens
next? What sequence are the activities performed
in? Who reviews it and when? How long does it
take? What is the nature, frequency and cause of
errors/problems? How are errors/problems/exception
s handled? What is the output? How many? Where
does the output go?
Start
End
2
FISHBONE
SWIM LANES
Choose File gt New gt Flowchart gt Cause And Effect
Diagram
Choose File gt New gt Flowchart gt Cross-functional
Flowchart

• The spine and four cause categories are already
  selected for you.
• Type text that describes the effect, problem, or
  objective by double clicking on the spine.
• If there are fewer than four categories, select
  each category shape you want to delete, and then
  press the Delete key.
• For each additional category you want to add,
  drag a Category 1 or Category 2 shape onto the
  drawing page and position it so that the
  arrowhead is touching the spine
• Select the category, and then type its name.

• Choose the orientation you want for the bands in
  your flowchart
• Choose the number of bands (up to five)
• Choose whether you want to add a title bar to the
  top of the bands, and then click OK.
• Drag and drop the flowchart symbols onto the
  drawing
• Use the connector tool and arrows to join the
  symbols