Miscommunication

1

• Miscommunication
• It can happen to anyone

2
Memo from CEO to manager

• At 11 oclock today, there will be a total
  eclipse of the sun. This is when the sun
  disappears behind the moon for two minutes.
• Since this is something that is not seen every
  day, employees have permission to view the
  eclipse in the parking lot. Staff should meet in
  the lot at 10 minutes to 11.
• At that time, Ill give a brief speech explaining
  the eclipse. The company will provide
  safetygoggles for a small fee.

3
Memo from manager to department head

• Today at 10 minutes to 11, all staff should meet
  in the car park to see the sun disappear for two
  minutes during a total eclipse.
• For a moderate cost, goggles will be provided for
  safety. The CEO will deliver a short speech
  beforehand. This is not something that can be
  seen every day.

4
Memo from department head to floor manager

• Today the CEO will deliver a short speech to make
  the sun disappear for two minutes during an
  eclipse.
• This is something that happens every day and
  staff will meet in the car park at 10 or 11. It
  will be safe, if you pay a moderate cost.

5
Memo from floor manager to supervisor

• Ten or 11 staff are to go to the car park where
  the CEO will eclipse the sun for two minutes.
• This doesnt happen every day. It will be safe
  and, as usual, it will cost you.

6
Memo from supervisor to staff

• Some staff will go to the car park today to see
  the CEO disappear.
• It is a pity this doesnt happen everyday.

7

• Conclusion?
• Clarity, clarity, clarity!