Procuring, Managing, and Evaluating the Performance of Contracted TMC Services

1
Procuring, Managing, and Evaluating the
Performance of Contracted TMC Services

• Christopher Poe, Ph.D., P.E.
• Assistant Agency Director
• Texas Transportation Institute
• TMC PFS Meeting
• Nashville, Tennessee
• July 15, 2008

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Presentation Outline

• Background
• Project Status Update
• Initial Survey Results
• Technical Document
• Annotated Outline
• Next Steps

3
Acknowledgements

• Team Battelle, TTI, and PBSJ
• COTM Raj Ghaman
• PFS Champion John Bassett
• Leslie Fowler, KDOT
• Jim McGee, NDOR
• Diana Gomez, Caltrans
• Ali Farhangi, Tennessee DOT
• Bob Koeberlein, Idaho DOT

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Background

• Project Objective
• Develop a technical document that provides
  guidance and recommended practice to managers,
  planners, and operators of TMCs in making
  decisions related to contracting or outsourcing
  portions, or the entirety, of their operation to
  public or private contractors.

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Background (cont.)

• Types of TMC Services
• Daily TMC Operations
• Hardware and software support/upgrades
• Roadside component/device maintenance
• Communications installation/upgrade and
  maintenance support
• Traveler information/ 511 operations
• Preventative maintenance
• Motorist assistance program /service
  patrol/highway helper

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Background (cont.)

• Possible reasons for contracting
• lack of skilled staff,
• dynamic technologies,
• non-standard position titles,
• resource-sharing/ cost savings,
• staff turnover,
• human resource policies,
• economics, and
• specialized skill sets.

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Project Status Update

• Task A Deliverables
• Fact Sheet
• Work Plan
• Reference List
• Task B Deliverable
• Annotated Outline (Initial, Draft, Final)
• Technical Document (in development)

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Project Status Update (cont.)

• Reference List
• Articles on contracting / outsourcing and
  performance monitoring (transit, highway
  maintenance, design/build)
• ITS Outsourcing RFPs (Michigan, Florida, New
  York)
• TMC Contracts (Texas, Florida, Missouri)
• Articles specifically on privatizing TMC Services
  (Virginia)

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Preliminary Survey Results

• Early responses
• 14 Responses
• Multiple Agencies/Departments 8
• Single Agency/Department - 6

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What functions/services does your TMC currently
provide and for how long?
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What functions does your TMC currently
contract/outsource?
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How Long Have YouContracted/Outsourced?
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Is your TMC considering outsourcing within the
next few years?
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What types of contracting mechanisms used to
secure contracted services?
15
What was/is your agencys primary reason(s) for
outsourcing TMC services?
16
What tools are used to manage the staff
performing the TMC contracted work?
17
Do you provide any of the following support for
the contracted staff?
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Which of the following methods are used to assess
the contractors performance?
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How does your agency rate the value of
contracted TMC services?
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Annotate Outline

• Chapter 1 Introduction
• Chapter 2 Procuring Contracted TMC Services
• Chapter 3 Managing Contracted TMC Services
• Chapter 4 Evaluating Contracted TMC Services
• Chapter 5 Summary
• Chapter 6 Case Studies
• Chapter 7 References

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Next Steps

• Finish Survey
• http//ttisurvey.tamu.edu
• Identify Case Studies
• Finish Draft Technical Document
• Welcome Input Comments today!