Modern Management, 10e (Certo)

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Objectives

• 1. An understanding of the relationship between
  influencing and emotional intelligence
• 2. An understanding of interpersonal
  communication
• 3. A knowledge of how to use feedback
• 4. An appreciation for the importance of
  nonverbal communication
• 5. Insights into formal organizational
  communication
• 6. An appreciation for the importance of the
  grapevine
• 7. Some hints on how to encourage organizational
  communication

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Fundamentals of Influencing

• Defining Influencing
• The Influencing Subsystem
• 1. Leading
• 2. Motivating
• 3. Considering groups
• 4. Communicating
• 5. Understanding people
• 6. Encouraging creativity and innovation
• Emotional Intelligence

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Fundamentals of Influencing
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Fundamentals of Influencing
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Fundamentals of Influencing
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Fundamentals of Influencing
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Communication

• Interpersonal Communication
• How Interpersonal Communication Works
• 1. The source/encoder
• 2. The signal
• 3. The decoder/destination
• Successful and Unsuccessful Interpersonal
  Communication

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Communication
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Communication
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Communication

• Interpersonal Communication (continued)
• How Interpersonal Communication Works (continued)
• Barriers to Successful Interpersonal
  Communication
• Macrobarriers
• 1. Increasing need for information
• 2. Need for increasingly complex information
• 3. Reality that people in U.S. are coming in
  contact with people who dont use English
• 4. Constant need to learn new concepts reduces
  time available for communication
• Microbarriers
• 1. Sources view of the destination
• 2. Message interference
• 3. Destinations view of the source
• 4. Perception
• 5. Multimeaning words

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Communication

• Interpersonal Communication (continued)
• Feedback and Interpersonal Communication
• Gathering and Using Feedback
• Achieving Communication Effectiveness
• 1. Seek to clarify your ideas before
  communicating
• 2. Examine the true purpose of each
  communication
• 3. Consider total physical and human setting
  whenever you communicate
• 4. Consult with others,when appropriate, in
  planning communications
• 5. Be mindful of the overtones while you
  communicate
• 6. Take the opportunity to convey something of
  help or value
• 7. Follow up your communication
• 8. Communicate for tomorrow as well as today
• 9. Be sure your actions support your
  communications
• 10. Seek not only to be understood, but also to
  understand

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Communication

• Interpersonal Communication (continued)
• Verbal and Nonverbal Interpersonal Communication
• The Importance of Nonverbal Communication

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Communication

• Interpersonal Communication in Organizations
• Formal Organizational Communication
• Types of Formal Organizational Communication
• 1. Downward
• 2. Upward
• 3. Lateral
• Patterns of Formal Organizational Communication

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Communication
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Communication

• Interpersonal Communication in Organizations
  (continued)
• Informal Organizational Communication
• Patterns of Informal Organizational Communication
• Grapevine characteristics
• 1. Springs up and is used irregularly within the
  organization
• 2. Not controlled by top executives
• 3. Exists largely to serve the self-interests of
  the people within it
• Grapevine patterns
• 1. The single-strand grapevine
• 2. The gossip grapevine
• 3. The probability grapevine
• 4. The cluster grapevine
• Dealing with Grapevines

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Communication
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Communication

• Interpersonal Communication in Organizations
  (continued)
• Encouraging Formal Organizational Communication
• Listen attentively to messages that come through
  formal channels.
• Support the flow of clear and concise statements
• Ensure that all members have free access to
  formal channels
• Assign specific communication responsibilities to
  staff

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Communication
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Questions