John Grant

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The Government OnLine Strategy

• John Grant
• Chief General Manager
• National Office for the Information Economy
• Canberra, Australia

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NOIE Roles
Key Policy Advice e.g. digital authentication,
digital divide
Coordination Role based on unique capabilities,
particularly Government Online
Leadershipon information economy issues
Catalyst with agencies, business and communities
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NOIE Areas of activity
International
Community
Government Online
Industry
Business
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What is NOIEs OnLine Focus?

• Facilitate opportunities for enhanced services
  and for partnerships
• Promote best practice approaches to inhibitors
  and impediments
• Consult and work with agencies

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What is NOIEs OnLine Focus?

• Facilitate a whole-of-government approachwhere
  it makes sense
• Governance and investmentframeworks for ICT
  decisions

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Why Gov Online ?

• InfluenceReach

Better Quality Service
Efficiencies in government
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Business rules! Technology drives!!

• Over 500 gov sites and 2 million pages online
• If technology for passenger motor vehicles
  progressed as quickly as information technology,
  we would be able to
• Drive around the world
• Twice
• In 6 seconds
• On a gallon of fuel

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Australians OnLine in 2000

• 50 accessed the internet
• 65 older than 16 accessed the internet
• 37 of households were connected to the internet
• 50 of households by end of 2001 (ABS estimates)

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Business Government too

• 56 of employing businesses connected (93
  increase since 1998)
• 50 of very small businesses (103 increase)
• 93 of Agencies have all appropriate services
  online by end of 2001
• Nearly 2000 federal gov services online
• 25 of businesses and 12 of adults used
  government online services

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Why Government Online ?

• if Governments believe e-commerce is
  important then they should start using it
  themselves. In this way governments can truly
  helplead the change needed to transform
  societies
• Michael Dell 2000.

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Government Online Strategy

• Prime Ministers 1997 commitment

Government Online
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Targets

• All appropriate services online by 2001
• Pay all suppliers electronicallyby the end of
  2000.
• Able to conduct simple procurement transactions
  electronically by the end of 2001

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Formal Agency Requirements

• Meet 2000/2001 targets
• Meet website standards
• Action Plans/Reporting

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Online Standards Essential

• The strategy requires that all Commonwealth
  departments/agencies comply with some minimum
  online requirements

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8 Strategic Priorities

• Agencies to take full advantage of the
  opportunities the internet provides
• Authentication Privacy Security Metadata
  Accessibility Electronic publishing and record
  keeping guidelines
• Ensure the enablers are in place
• Enhance Government online services in regional
  Australia

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8 Strategic Priorities

• Enhance IT industry development impact of
  government online initiatives
• Government business operations to go online
• Monitor best practice and progress
• Facilitate cross agency services
• Communicate with stakeholders

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Policy objectives for Gov OnLine

• Government Leadership in the information economy
• Better services and/or new services
• Better access to services for rural and remote
  communities
• Process efficiencies
• Changing roles and relationships among government
  agencies, businesses and citizens
• Driving technology diffusion rates in the broader
  economy

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Seamless Government

• People should be able in interact with government
  online without needing to understand how
  government is structured
• You dont need to be a mechanic to drive a car!

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Current Progress

• 90 of agencies on track
• 25 of existing services advanced
• 50 of new services advanced

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Current Progress

• Almost all agencies dosome electronic paymentor
  procurement with suppliers, but ...
• Fewer than half of agencies do most payments
  electronically

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Whole of Government Challenges

• Structured web presence
• Transactions
• ARCHITECTURE!
• Investment Strategy

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Law and Justice
Health
Immigration
Seniors
Environment
Government
Women
Community Groups
Indigenous
Priority Portals (August 2001)
Regional
Employment
Youth
Culture and Recreation
Science and Industry
Education
Families
Agriculture
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Agency Challenges

• Take full advantage of the opportunities
• Mainstreaming - Clicks AND Mortar
• Client Focus
• Resourcing the commitment

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Managers Challenges

• Understand the Net - Training
• Coping with Uncertainty- Course setting
• Coping with change - Cultural issues

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Customer Challenges

• Confidence in government online
• Expectations
• Feedback

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The Future

• E-Democracy
• Channel Delivery Strategy
• Government Structure

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Any Questions?
www.noie.gov.au www.govonline.gov.au