Workplace Survey: Yale University Libraries

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Workplace Survey Yale University Libraries

• Alice Prochaska, University Librarian
• and
• Diane Young Turner, Associate University
  Librarian for Human Resources, Staff Training and
  Security

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Profile of the University Libraries

• 604 Total Staff
• 331 CT Staff
• 245 MP Staff
• 28 Casual Staff
• 570 Student Employees
• 22 Libraries
• http//resources.library.yale.edu/directory/

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Introduction

• Two surveys of staff opinion about the workplace
• Pilot survey for the University, about Yale as a
  workplace
• Library's own annual "High Performing
  Organization " survey third survey, January 2005
• Although they asked slightly different
  questions, the results of both show common
  trends

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Overview of the Surveys

• Library staff show strongly positive views of
  their service to Library users
• We are strongly motivated to give of our best
• We are proud to work here
• We understand how we serve the mission of the
  Library

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Overview of the Surveys

• We see ourselves as well served by opportunities
  offered in the Library and the University for
  training and personal and professional
  development
• A high proportion of staff state positively that
  they understand the strategic direction of the
  organization

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Results of the Workplace Survey

• A higher proportion of University Library staff
  participated than staff from any of the other
  units that were asked to take part
• Results of this survey are helpful not only to
  the University, but also to the Library

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Results of the Workplace Survey

• Gave an objective measure of how we rate
  alongside some other key units in the University
• Showed where we most need to improve

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Comparisons for YUL
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The High Performing Organization Survey

• Conducted for us by the Ken Blanchard companies,
  through Fay Kandarian
• Designed in close consultation with the
  Librarys own Microcosm Group
• First conducted in January 2002
• Conducted annually for three successive years

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Analysis Comparison of themes for the two
questions
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Steps Taken or To Be Taken

• Results of Survey communicated to all staff by
  Associate University Librarians to those in
  reporting line
• Library Management Council (LMC) reviews results
  and selects areas to study by a small subgroup of
  LMC members
• Supervisory Effectiveness
• Continuous Improvement and/or Best Practices
• Diversity

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Steps Taken or To Be Taken

• Small sub-group formed from LMC
• To review brief goals statements and develop
  measures for three areas identified
• Joint Departmental Committee (JDC) and LMC
• will review these areas as well as others
• Will develop plans/tactics for action involving
  all levels of staff
• Communications/Other Initiatives
• Communications Committee appointed to promote
  Library-wide department and cross departmental
  communications
• Internal Communications
• External Visibility
• Establishment of Performance Appraisal system
  that replaces system for MP staff only
• Enhance work with Learning Plan
• Transformation of MP Staff Association to
  Library Staff Association
• Cross Training Program

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Steps Taken or To Be Taken

• Establishment of an appraisal system for
  supervisors and developmental plan for training
  and rewarding effective results
• Training of all staff in setting goals for
  Performance Appraisal System
• Promotion Reviews for managerial staff
• Continuing inclusion of all staff on committees
• System of Service Quality Awards that
  recognizes excellent performance for all staff

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The End