Municipal Reforms through eGovernance

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Municipal Reforms through
eGovernance
Dr. P. K. Mohanty, IASDirector General
Executive Director, Centre for Good Governance,
Hyderabad
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Key Urban Concerns in India

Population Growth
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Key Urban Concerns in India

Metropolitan Concentration
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Key Urban Concerns in India Urbanization
of Poverty1999-2000
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Key Urban Concerns in India

Constrained Cities

• Cities Unable to Discharge their Role in Economic
  Development as
• Engines of Economic Growth (currently cities
  contribute
• to more than 60 of GDP)
• Reservoirs of Capital Skilled Labour
• Centres of Service Sector Employment
• Centres of Education, Culture Innovation
• Destinations of Foreign Direct Investment
• Centres of ICTs IT-enabled Services
• Generators of Resources for Economic
  Development
• Hopes of Millions of Rural Migrants

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Addressing Urban Concerns Sector Reform Agenda

• Harnessing the advantages of globalisation and
  revolution in information communication
  technologies
• Creating an enabling legal-institutional
  framework for the planning, financing, management
  and regulation of urban development
• Undertaking sustainable expansion of urban
  infrastructure facilities to build basic
  foundations for city productivity and economic
  growth
• Facilitating commercialisation of urban
  infrastructure and alternate forms of public
  service provision
• Assisting the urban poor in income generation
  activities

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Addressing Urban Concerns Sector Reform Agenda

• Protecting the urban environment and ensuring
  harmonious development of rural and urban areas
• Installing and sustaining people-friendly,
  elected, accountable transparent local-self
  government
• Addressing rich city poor city government
  syndrome
• Instituting professional management systems of
  continuous capacity building for urban managers
  and
• Re-engineering, simplifying clarifying
  complicated city administrative processes
  Municipal Reforms for Good Governance.

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Addressing Urban Concerns Sector Reform Agenda

• Clarifying Municipal Functions 12th Schedule
• Making Finances Functionaries Commensurate with
  Functions
• Ensuring that Functions Delivered are
  Commensurate with Funds Allocated
• Clarifying Putting Accountability Structures in
  Place
• Simplifying Processes Procedures
• Instituting Professional Management Capacity
  Building
• Developing a Framework for Conformance,
  Performance Information Disclosure
• Measuring Managing Performance
• Implementation of Right to Information Act 2005
• Undertaking Social Audit

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Addressing Urban Concerns
Operationalizing Municipal Reforms

• Rationalising Municipal Functions
• Rationalising Municipal Service Standards
• Reducing Service Costs and Wasteful Municipal
  Expenditures
• Enhancing Municipal Revenues Taxes, Charges,
  Transfers and Loans
• Rationalising Rates of Taxes/Charges, Enhancing
  Revenue Base, Reducing Exemptions, Improving
  Revenue Collection
• Linking Service Delivery to Tax Payment
• Adopting Good Municipal Governance Framework
• Setting Own House in Order First

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Good Municipal Governance First
Principles
Strategic Vision Consensus Orientation
Accountable
Participatory
Good Governance
Transparent
Rule of Law
Effective Efficient
Responsive
Equitable Inclusive
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Role of e-Governance in Good Municipal Governance
Using ICTs for transformation of governance to
provide Efficient, Convenient Transparent Servi
ces to the Citizens Businesses
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National e-Governance Plan (2003-2007)

• A set of Core Policies
• To provide Integration, Support
• A set of Integrated projects
• Cross-cutting initiatives
• A set of Mission Mode Projects at National Level
• A set of Mission Mode Projects at State Level

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NeGP A Birds Eye View
Core Policies
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Design of NeGP
Recently CGG NISG have suggested PPP models
for eGovernance in Municipalities to MoUD
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NeGP Framework
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e-Tools for Municipal Reforms

• Objectives
• Improving Public Service Delivery Water Supply,
  Sewerage, Drainage, Solid Waste Management,
  Roads, Education, Health, Town Planning, Slum
  Upgradation, Poverty Alleviation, Regulatory
  Services etc.
• Effective mobilizing Resources Taxes, User
  Charges, Sale Hire Charges, Inter-Governmental
  Transfers, Loans etc.
• Improving Internal Processes Financial
  Management - Budgeting, Accounting, Revenue
  Expenditure Tracking, Asset Management, Auditing,
  Information Storage and Record Management,
  Performance Management Tracking Inputs,
  Outputs, Outcomes Impacts Measuring Economy,
  Efficiency and Effectiveness
• Enhancing Citizen Participation, Service and
  Communication Outreach and Transparency,
  Disseminating Information, Redressing Public
  Grievances, etc.

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e-Tools for Municipal Reforms Approach
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e-Tools for Municipal Reforms State Models
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Municipal Reforms through eGovernance Road Map

• Integration 4-F Model (Function, Functionary,
  Finance and Field)
• Implementation of Public Private Partnership
  (PPP) model
• Moving to m-government
• National Municipal Data and Meta Data standards
• National Municipal Accounting Manual
• Uniform Codes

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Integration Example Financial Information
Type of Service Wise
Ledger Account
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5
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Decision Matrix on PPP Models
Category III (Business)
Category II (Internal)
Category of Functions/ Services
Category I (Citizen)
ULB Level (Corporation)
State minus Corporations
State as a Implementation Unit
Size of the Implementation Unit
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Moving to m-Government

• Community driven service delivery channels like
• Cellular phone based
• Mobile device based like PDAs, Wearable PCs,
  Black Berry pagers
• Network based
• Creating mobility in usage of IT applications
• Always-on-connection
• Allow-to-access anywhere

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Road Map

• Integrated Not Piece Meal Approach
• 4 - F model (Function, Functionary, Finance and
  Field)
• National Municipal Data and Meta Data Standards
• National Municipal Accounts Manual
• Uniform National Coding
• Service Delivery through Integrated Service
  Centres
• PPP model Approach
• Moving to m-Government
• Laws on Digital Signature
• Urban Mapping using GIS (Ward Street House)

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• Best eGovenance Initiatives

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Category I

• Improving Service Delivery
• eSeva
• (Govt. of Andhra Pradesh)

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Category I

• Improving Service Delivery
• Hyderabad First
• (Municipal Corporation of Hyderabad)

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Category I

• Improving Service Delivery
• eMAS
• Municipal Administration Department (Govt. of AP)

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Category II

• Improving Internal Processes
• Accrual-based Accounting
• (MCH-CGG-Oracle)

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Integrated Municipal Accounting Management System
(IMAMS)
Other Subledgers
Manufacturing
Customer Relationship Management
General Ledger
ULB Core Functions

• Financials
• Payables
• Receivables
• Assets
• Purchases etc

Human Resources Management
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Payables Main Menu
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Receivables Main Menu
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Asset Book
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Cash Management Menu
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Category II

• Improving Internal Processes
• Online Works Monitoring System (eWorks)

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Category II

• Improving Internal Processes
• (Measuring Managing Performance)
• Online Municipal Performance Tracking System
  (OLPMS)

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Category III

• Citizen-Centric Governance
• Online Grievance Redressal Tracking System (OGRTS)

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OGRTS Performance Report Vs Municipality-wise
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OGRTS Performance Report Vs Section-wise
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OGRTS Performance Report Vs Functionary-wise
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OGRTS Employee Performance Score Card
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Category III

• Citizen-Centric Governance
• Integrated Novel Development in Rural Areas and
  Model Municipal Areas
• (INDIRAMMA)

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Category III

• Citizen-Centric Governance
• Online Petition Monitoring System
• (OLPMS)

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Category III

• Citizen-Centric Governance
• (Effective Management of Communication)
• Instantaneous Access to Exceptional Information
  (INSTAXX) /
• Country Wide Instant Alert Network (CIAN)

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• Thank You

Dr. P. K. Mohanty, IASDirector General
Executive Director, Centre for Good Governance,
Hyderabademail pkmohanty_at_cgg.gov.inwww.cgg.gov.
in