Operations%20Activity

1
Operations Activity

• Doug Olson, LBNL
• Co-chair OSG Operations
• OSG Council Meeting3 May 2005, Madison, WI

2
Guidance

• Doug Pearson, IU, Doug Olson, LBNL
• co-chairs operations
• Leigh Grundhoefer, IU, Dane Skow, FNAL
• co-chairs provisioning
• Support Centers Technical Group
• Steering for operations
• Forum for VO other support center management

3
Operations - Principles Scope

• Principles
• Support of users and the VOs workload is the
  responsibility of the VOs.
• Users may interact with identity service
  providers independent of any particular VO.
• Participants in OSG operations (VOs, resource,
  site and service providers) identify their
  support responsibilities in agreements.
• Scope of operational infrastructure
• Provisioning, distribution, and configuration
  management services.
• Publish accounting and monitoring information.
• Provide proactive communication channels for
  incident response, notification of certificate
  expiry, fault handling, etc.
• Provide support services that include problem
  tracking (ticket systems), routing and
  management.

4
Operations Logical Model
All grid components have an associated support
mechanism.
From OSG Operations Model, OSG Doc. 47
5
Operations Model - Implementation
Organizations providing support of grid
components are called Support Centers. The
specific scope of functions and components
supported is identified in a Support Center
Agreement.
Currently working through registration and
agreement process with VDT FNAL USCMS STAR LB
NL DRM iGOC/IUto get process issues worked
out.
OSG-Doc 47
6
Trouble Ticket System
A testing version derived with some changes from
Grid3 is now being used for OSG-ITB. A production
version for OSG will be deployed on May
16. Expect most support centers will have
accounts. Tickets can be (re)assigned to various
support centers.
7
Communications Mechanisms

• Grid3 Operations phone meeting (Monday) is now
  combined Grid3/OSG.
• Email lists aliases defined most exist
• Osg-operations_at_opensciencegrid.org, operations_at_
• GOC_at_ (support_at_, help_at_, trouble_at_)
• Ops-core_at_
• OPS_at_
• OSG-SITES_at_
• OPS-STATUS_at_
• Security lists aliases
• Incident-report-l_at_
• Incident-discuss-l_at_
• security_at_, abuse_at_

8
Status

• Infrastructure allowing support centers to work
  together exists
• Educating all the necessary support providers is
  in progress
• Ensuring that all necessary grid-wide services
  have support providers is not complete, but
  probably a low risk
• Accurate reliable accounting is not there yet