Working with Others: Processes For Effective Teamwork

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Working with OthersProcesses For Effective
Teamwork
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Essential Teamwork Skills

• Team Facilitation
• Credibility
• Vision
• Team Membership
• Task Roles
• Social/Maintenance Roles
• Providing effective feedback.
• Team Development
• Diagnosing team development stage and associated
  performance problems.
• Facilitating team performance improvement.

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Types of Team Member Roles and Behaviors

• Task Roles and Behaviors
• Seeking and giving information.
• Provide feedback on other team member task
  behaviors.
• Maintenance Roles and Social Behaviors
• Encouraging and supporting other team members
• Dysfunctional Roles and Disruptive Behaviors
• Hostile or derogatory behavior
• Concentration of power.
• Distracting group from task.
• Argues or boasts excessively.
• Team Facilitator/Leader Role

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Developing Trust in Teams

• Developing trust quickly is the single most
  important thing you can do to move a team toward
  high performance.
• What are some techniques to develop quick trust
  in teams?
• How can a team leader or facilitator help?

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Dimensions of Trust
Integrity
Trust
Competence
Openness
Loyalty
Consistency
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Decision-Making in Teams

• Individual vs. group
  decision-making.
• Group D-M Techniques
• Brainstorming
• Nominal Group
  Technique
• Electronic meetings
• Achieving group consensus
• Groupthink as a detriment to effective D-M

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Groupthink

• Definition of Groupthink
• When the norm for consensus overrides the
  realistic appraisal of alternative courses of
  action.
• Symptoms of groupthink
• rationalization of resistance
• pressure to conform
• doubters keep silent
• group interprets silence for yes.
• Five variables important to groupthink
• cohesiveness
• leaders style
• insulation from outsiders
• time pressures
• failure to follow methodical decision-making
  procedures.

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Cohesion and Norms
Best!
Worst
High
Group Cohesion
Moderate to Low Performance
Moderate Performance
Low
Negative
Positive
Group Performance Norms
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Teamwork at the Mayo Clinic

• What philosophy drives teamwork at the Mayo
  Clinic?
• How are teams motivated?
• What principles discussed in Pfeffer and Veiga
  apply to the Clinics teamwork approach?

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Tomorrows Agenda

• Giving effective feedback
• Stress and time management
• Tips for effective presentations
• Career planning at the beginning of your MBA