Cisco CallManager User A Web tool to control some features of your IP phone Revised 05AUG08

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CiscoCallManagerUserA Web tool to control
some features of your IP phone
Revised 05AUG08
Introduction to
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Overview of CCM User

• Your Cisco IP Phone is a networked device that
  can share information with other networked
  devices, including your computer.
• Cisco CallManager User (CCM User) is a Web
  application that allows you to
• control phone features and settings, such as
  Speed Dials and Call Forward All Calls
• establish and customize phone services, including
  faSt Dial and Personal Address Book

NOTE Your phone may recycle (reboot) after
updating via CCM User.
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Logging in to CCM User

• CCM User Web address
• Enter your User ID, Password, and click Log On.
  (Your User ID is your UA NetID and your temporary
  Password/Pin is the first 5 digits of your EID).
• If any errors occur during log in, contact UITS
  Account Administration at cuac_at_arizona.edu or
  call 621-2985.

https//172.28.254.51/ccmuser/logon.asp
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Security Certificates

• A Security Alert dialog box may appear each time
  you log on
• if so, select OK for the Security Error
• if you get the Web Site Certified by an Unknown
  Authority dialog box, accept the certificate and
  select OK

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User Options Menu

• Your phone model will be automatically displayed.
  If you have more than one phone, select the phone
  you wish to configure from the drop down menu.

• Select the option you wish to set

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Change Your Password

• Use this page to change your CCM User password
• You were given a default password. For security
  reasons, change the default to your own password.
  
• Change your password after initial login!

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Forward Your Calls

• Use your phones CFwdALL SoftKey or CCM User to
  forward all calls on your primary line
• You must use CCM User to call forward all other
  lines
• No phone indication of secondary line forwarding

Do not enter hyphens or spaces.
Log Off CCM User Return to the Menu Update changes
Correction If you do not have voicemail and you
Forward All Calls to UA Voicemail, callers will
NOT receive a busy signal. Instead, callers will
be directed to the UAs main voice mail number
(621-2000) and will be asked to re-dial the
seven-digit number of the person they are
attempting to reach.
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Speed Dials

• Unused line buttons on phone can be used as Speed
  Dials. The quantity depends on your number of
  lines and phone model
• NOTE Speed Dial Settings not associated with a
  phone button are not available for use at this
  time. DO NOT enter numbers here

Do not use hyphens or spaces!
University Information Technology Services
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IP Phone Services

• You must separately subscribe to each service
  in order to access it
• 1. Select an Available Service from the drop down
  menu
• 2. Press Continue
• NOTE
• Build your My Address Book first, then faSt Dials
• faSt Dial numbers can be entered via your phone
  or CCM User

NOTE How to use IP Phone Services

http//uits.arizona.edu/index.php?id691
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Subscribe to Address Book

• Once you have selected My Address Book, type in
  your UserID (UA NetID) and PIN
• Change your PIN before subscribing to services by
  following the instructions on page 21 of this
  presentation
• Click Subscribe

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Subscribe to faSt Dials

• Select New Subscription
• Select faSt Dials from the drop down menu
• Click Continue

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Subscribe to faSt Dials(continued)

• Once you have selected faSt Dials, type in your
  UserID (UA NetID) and PIN
• Click Subscribe

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Unsubscribe a Service

• To unsubscribe a
• service
• Select the service
• Enter your UserID (UA NetID) and PIN
• Click Unsubscribe
• Click OK on the pop-up window
• You can re-subscribe
• later, if desired

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Service URL Buttons

• Not available at this time.
• Reserved for future services.

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Address Book Entries

• To add new Address Book entries, click on Add a
  New Entry (see next page)
• Once you have subscribed to and populated My
  Address Book, you can search for names from this
  screen
• You must click Find, rather than pressing your
  Enter key

• View your faSt Dials

Note Address Book will sort by Last name but
display information in the Nickname field FaSt
Dials do not sort information will be displayed
as it was entered To View entire Address Book,
click Find
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Add New Address Book Entry

• Fill in the required fields, plus any other
  information you wish
• Type phone numbers without dashes and spaces and
  with the number 1 for long distance, if necessary
• Click Insert to add each entry
• You must click Add a New Entry for each new entry

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Creating a faSt Dial Entry

• Once your entry is in the Address Book, you may
  include it in your faSt Dials by clicking on the
  Fast Dials icon , which takes you to the Add a
  New Fast Dial Entry dialog box (see next page)
• Edit the entry by clicking on one of the names

• Click Fast Dials to see a complete list of your
  faSt Dials

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Creating a faSt Dial Entry(continued)

• 2. Highlight the entry you wish to include in
  faSt Dial and pick the phone number to associate
  with it
• Or choose the directory number you wish to
  associate with that Index number. If you do this,
  only the phone number will appear in the faSt
  Dial list
• Click Insert

• Select an Index number for the faSt Dial - from 1
  to 99. The Index is the number youll use to dial
  a call using the faSt Dial SoftKey from your phone

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Modifying faSt Dials

• Entries can be Modified by clicking the
  Description words or the icon
• faSt Dial entries can be deleted either on this
  page or from the Address Book, by selecting the
  check box and clicking Delete Selected

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Line Text Labels

• For multi-line phones, you can change the Text
  Label for the lines other than the primary line
  that display on your phone
• 1. Type in the Text Label you desire
• 2. Click Update when finished

Note Changing line text doesnt change phone
lines, just how they are labeled
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Change Your PIN

• Use this page to change your CCM User PIN
• You were given a default PIN to log on the first
  time (1st 5 digits of your EID)
• Change your PIN after initial login!

Next page for more important PIN information
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Important PIN Information

• For faSt dial or My Personal Address Book users
• When you change your PIN, the system does not
  automatically change the PIN used for earlier
  subscriptions made to faSt Dials or My Address
  Book.
• When you change your PIN, you must
• Log on to CCM User
• Select the Change your PIN (see page 21)
• Enter your current PIN, your new PIN and confirm
  your new PIN
• Click Update
• Select the Return to the Menu
• Select IP Phone Services (see page 9)
• Select one of the services listed under Your
  Subscribed Services
• Move to the UserPin field
• Enter your newly changed PIN number
• Click Update
• Note If you do not update your PIN on the
  IP Phone Services page, you will experience an
  error message when you try to use these services
  from your phone.

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For questions about CCM UserUITS
Infrastructure Services621-8999To report a
problem UITS Computing and Network
Support621-7999