Department Review Goals and Action Plans

1
Department Review Goals and Action Plans

• 2008 Department Review
• March 11, 2008

2
Department Review Timeline
Week of Measures Goals (Due Apr
1st) Actions (Due Apr 15th) Report (Due May
1st)
JAN
MAR
FEB
APR
21
28
4
11
18
25
3
10
17
24
14
21
28
7
14
31
Jan 15th Measures Mtg.
Mar 14
Analyze Process, Refine Measures Collect Data
Feb 20th Measures Mtg.
Apr 1
ID Goals
Mar. 11th Goals Action Projects Mtg.
Apr 15
ID Action Projects
Apr. 16th Report Mtg.
May 1
Add Measurement Plan, Baselines, Goals Actions
to Report
Monthly Dept Review Meeting Topic
Milestones/Completion Dates
3
Final Report Progress

• Part 1 of Final Report (Mission, Vision and
  Stakeholders Needs) should be completed.
• Part 2 of Final Report (Best Practices) should be
  documented.
• Part 3 of Final Report is the Performance
  Measures Data Methodology should be completed.
• Information on current measures and planned
  measures
• How the data will be collected
• Part 4 of the Final Report is the report and
  analysis of the measures should be completed by
  March 14, 2008
• Includes baseline results for the measures you
  were able to capture.
• Also can include any benchmark results you may
  have available.
• Part 5 and 6 of the Final Report are
  short-term/long-term goals and action projects
  which we will discuss today.

4
Department Review Status

• Surveys
• Six surveys requested from five departments
• All six surveys have been deployed.
• Business Services Finance, Public Relations
  JLC results are compiled and has been sent.
• The results of the Ed Affairs Survey and the
  Lakeshore Survey for Faculty will be sent
  tomorrow (Wednesday).
• The Lakeshore Student survey will end March 14th
  and results will be sent immediately following.
• Process Improvement Training completed by all
  departments
• Each group should be gathering results of
  performance measures and complete the analysis of
  the results within the next week.

5
Improvement Method
Assess Review current situation (strengths,
weakness, and opportunities).
Plan Determine areas in which you would like to
make improvements.
Evaluate Outcome Obtain performance measure
results after implementing actions.
Assess
Plan
Outcomes
Set Goals Establish specific and realistic
targets that will improve the department.
Action Develop and implement action projects in
order to reach goals.
Set Goals
Action
6
Assess Evidence

• Today we will work on establishing department
  goals
• In order to determine goals you will need to
  review all of the information you have gathered
  so far.
• Based on the evidence gathered
• What are your strengths and weakness?
• What are areas of improvement (e.g. process
  improvement)?
• What best practices do you want to incorporate
  into your department?
• What do you need to do to continuously strive
  towards your defined mission?
• What measures do you need to improve?

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Why We Need Goals?

• Goals are not just the destination you're
  driving toward, they're also the painted lines
  that keep you on the road.
• Goals are important because they affect the
  planning and operation of your department.
• For this department review process you will
  establish department goals.

Source US Chambers of Commerce
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Quantify Goals

• Once you get an idea of your general goals you
  can develop specific targets by quantifying your
  goals.
• In order to quantify your goals you must
• Be specific establish specific targets that can
  be measured, use numbers for targets and
  timeframe, if possible.
• Be realistic establish targets that are
  reasonable and potentially achievable.
• Be aggressive Do not set goals that are too
  easily achieved.
• Be consistent Do not set inconsistent goals.
  (e.g., ensure goals align with mission, strategy)

Source US Chambers of Commerce
9
Action Projects

• Once you know where you want to be (your goal),
  you need to determine how you will get there
  (your action projects).
• Action projects are specific projects identified
  to help obtain your department goal as well as
  help departments address a problem or make an
  improvement.
• Your department action projects should include
  activities for the College Strategic Plan and
  any other projects that may or may not require
  budget.

The difference between where we are (current
status) and where we want to be (vision) is what
we do (action plan)
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Action Projects

• For each department action project (activity) you
  should include
• Project description
• Resources needed (funds, people)
• Project timeline (estimated start and end date)
• Expected outcomes
• Objective that the action is related to

The difference between where we are (current
status) and where we want to be (vision) is what
we do (action plan)
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Next Steps

• Ensure you have completed and written the
  following parts of the final report
• Part 1 - Mission, Vision and Stakeholders Needs.
  
• Part 2 - Best Practices
• Part 3 - Performance Measures Data Methodology
• Part 4 Performance Measure Report and Analysis
• Email a rough draft of Part 3 and 4 to Tonitta
  Patrick by March 18th.
• Define your short-term and long-term goals by
  April 1st.
• Identify your action projects (including project
  description, resources needed, and timeline) by
  April 15th.

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Working Session

• Where do you want to be in three, five and seven
  years?
• Review your mission, best practices and the data
  you have collected on performance.
• Based on this information, discuss with your
  staff where you would like to be in 3, 5, and 7
  years.
• Determine which goal requires no or minimal
  resources to complete and which require
  additional resources.
• If there is time, begin discussing /
  brainstorming action projects.