Frequent Flyer Travel Paris

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Presenting ourAgency

• Frequent Flyer Travel Paris

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POSITIVE, DYNAMIC and ALWAYS PROFESSIONAL
FREQUENT FLYER TRAVEL PARIS Contacts Marc
Leidelinger ? 33 (0)1.53.46.67.18 and Christophe
Hamonic ? 33 (0)1.53.46.67.15 Registered
office 63 bis, avenue Ledru-Rollin 75012
PARIS Tel [phone] / Fax 33
(0)1.53 46 67 20 / E.mail contact_at_fftparis.com
/ Web site www.fftparis.com IATA 2024208 4
LICENCE 075 01 0024 Opening hours Mondays to
Fridays, 9.00 to 18.30 SAS (Société par Actions
Simplifiée (Simplified Joint Stock Company))
Capital 94,000 RCS Paris 435 134 168
SIRET 43513416800010 APE code 633Z Professional
Liability Insurance HISCOX. Financial guarantee
APS Association Professionnelle de Solidarite.
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Presenting the AgencyIndex

• Philosophy and Structure of the Agency 4
• Resources 8
• Technology serving the Agency 9
• Technology serving Your Advisers 11
• Technology serving Our Customers 12
• Technology serving People 13
• Our trades, our undertakings for service 17
• 3.1 General remarks 18
• 3.2 "Business" 20
• 3.3 "Business" Tourism, Events and
  Incentive Schemes 30
• 3.4 Consultancy, Management and Training 32
• 3.5 Tourism and Leisure activities 40
• Appendices 42

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1. Philosophy and Structure of the Agency

• The Agency's Philosophy
• The TourCom Network
• Frequent Flyer Travel Paris - Organisation

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1. The Agency s philosophy

• POSITIVE, DYNAMIC AND ALWAYS PROFESSIONAL
• Frequent Flyer Travel Paris is a travel agency
  specialising in Business Trips and Tourism, plus
  Events and Incentive Scheme management.
• We organise all your business trips and deal with
  bespoke operations.
• Frequent Flyer Travel Paris deal with these
  services by combining service-providers from
  different fields in order to meet your
  requirements, and are keen to apply the basic
  principles of our philosophy

• Service
• Rigour
• Creativity
• Responsiveness

• Our know-how serving your requirements

• With a similar approach, 5 persons are also at
  your service for all requirements you may have
  for private holidays.

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1. The Tourcom network

• A National network
• The national TourCom network links independent
  travel agencies throughout France known for their
  know-how.
• Key figures
• 2nd voluntary network of travel agencies in
  France
• More than 540 travel agencies
• 1.4 billion euros turnover in 2007

• The best prices
• Being a member of TourCom guarantees bargaining
  power, competitive and negotiated rates
• Fifty airlines
• Four major car hire firms
• Over 50,000 hotels all over the world
• The dynamism of an independent Agency, providing
  all financial and legal guarantees for our
  customers.

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1. Frequent Flyer Travel Paris and the TourCom
network
Marc LEIDELINGER
LEAM SARL Business and Management Consultancy
100
100
Services
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2. Resources

• Technology serving
• The Agency
• Your advisers
• Our customers
• People

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2. Technology serving our Agency

• Our Agency has a telephone switchboard with
  programmed call management and distribution. This
  means that we answer 95 of your calls in less
  than 30 seconds.
• A high-performance computer network that can
  process 80,000 e-mails per month in complete
  security.

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2. Technology serving our Agency

• IGA, French leader in the travel agency sector,
  has supplied our accounting software. Its
  capacities and flexibility enable us to
• respond rapidly to all your requests for analysis
  of traffic and costs this can be produced in the
  form of regular or one-off reports.
• integrate our invoices in the form of computer
  files adapted to the formats and specific
  characteristics of your accounting software.
• send invoices immediately in electronic format
  (.pdf in particular) when electronic tickets are
  issued.
• Our accounting software can be accessed from each
  workstation. This enables each travel adviser to
  provide an instant response to requests for
  explanations about or duplicate of invoices.
• Finally we have opted for remote-hosted
  integrated management, guaranteeing maximum
  security and real-time updating.

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2. Technology serving your Advisers

• All our travel advisers have completely mastered
  the use of the professional distribution system
  AMADEUS, which gives immediate access to
  availability, price and promotional data from
• 500 airlines that is all regular airlines who
  are members of IATA (International Air Transport
  Association),
• over 150,000 hotels throughout the world,
• 90 of the trains running in the European Union,
• The main car hire firms,
• Each travel adviser has the following equipment
• A PC with Windows XP and MS Office Pro.
• His own address and message box.
• Total, unlimited VDSL access to Internet.
• Access to professional intelligent "Low Cost"
  comparison engines, as well as the above
  mentioned suppliers.
• Access to the Frequent Flyer Travel Paris
  Intranet network covering all the documents
  common to the agency and the message boxes.

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2. Technology serving our Customers

• Our web site www.fftparis.com may be used to
  access booking engines for professional and
  individual travel (accommodation, charters,
  promotions, cruises, flights, trains (iDTGV,
  Prems, last minute).
• The Frequent Flyer Travel Paris's professional
  on-line booking tool a simple "turnkey" solution
  that enables us to offer our customers an
  exclusive, personalised "Business Booking" engine
  including the main features below
• 24/24 7/7, you can
•  
• Consult and compare timetables, prices and modes
  of transport.
• Book, modify or cancel your travel arrangements
  (air, rail, hotels, cars).
• Administer your traveller profiles on line
  (season tickets, frequent travellers).
• Make sure that rates negotiated are applied at
  all times.
• Benefit from the rates negotiated by Frequent
  Flyer Travel Paris.
• Apply your travel policy and automate its
  application.
• Allow your company management to validate travel
  arrangements.

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2. Technology serving People

• The Frequent Flyer Travel Paris Agency is the
  result of the pooling of human, technical,
  polyvalent, and complementary experience for
  serving your individual and/or collective
  requirements. It can be broken down into four
  sectors
• "Business" sector
• "Business Tourism, Events and Incentive Scheme"
  sector
• Consultancy, Management and Training
• Tourism and Leisure activities

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Organization Chart
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2. Serving People Management Staff
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2. serving People - Staff
Business Sector
      Ana
Emma
                  Léa
Mallory
Sabrina
Samia
Dominique
Nathalie
Jérémy
Lionel
 Pascal
Marina
Laurence
Paula
Alexandra
Aurélie
Marilyn
 William
 Emilie
Sélya
Marlène
Sylvain
Yann
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2. serving People - Staff
Incentive leisure Sector
  Sandrine
Géraldine
Julia
Mélanie
Christine
Delphine
Lydia
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3. Our "Trades", our Undertakings
3.1 General remarks 3.2 "Business"
sector 3.3 "Business Tourism, Event and
Incentive Scheme" sector 3.4 Consultancy,
Management and Training sector 3.5 Tourism and
Leisure activities sector
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3.1 General Remarks

• All our agency staff attach great importance to
  the following points

• the welcome given to customers,
• availability
• attentiveness,
• advice,
• reliability,
• efficiency,
• optimised cost,
• personalised service.

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3.1 General Remarks

• In practice, this involves
• Giving absolute priority to the telephone, with
  95 of calls being answered in less than 30
  seconds,
• No "one-off" customers,
• One or two main contacts for each company,
• Specialised trip advisors, computer and
  technological tools,
• Opening hours from 9.00 AM to 6.30 PM, Mondays
  to Fridays ,,
• A 24 hour / 7day emergency call center,
• A twice-daily delivery service.

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3.2 "Business" Travel

• The "Business" sector
• Experienced and involved advisors dedicated
  exclusively to customers with accounts.
• A team with an average of ten years experience in
  business ticketing, guaranteeing that you receive
  quality service at the best cost.
• Volume of transactions processed in 2007 30 M
• 2008 projection 35 M

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3.2 "Business" Travel

• NEW ECONOMIC MODEL and SERVICE FEES - our
  undertakings
• Since 1st April 2005, in France and throughout
  the world, airlines no longer apply commission
  to ticket sales. Travel agencies and carriers now
  bill travel costs and service fees separately.
•  
• With a view to keeping down costs for simple
  transactions, Frequent Flyer Travel Paris offer
  their customers an online "Business Booking"
  engine (www.fftparis.com - click on "Booking").
•  
• Online Booking is becoming, like the telephone,
  e.mail, fax and e.ticket, a common mode of
  commercial relations, without necessarily
  replacing the others, since last-minute trips,
  circle routes, trips involving more than one
  person, will always require the personalised
  expertise already provided by our agency on a
  daily basis.
• With our tool, performance goes hand in hand with
  user-friendliness. It is simple to use and
  involves no risk, since data are checked every
  day by people used to working with you, before
  being validated.

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3.2 "Business" Travel

• Our contractual undertakings
• optimised travel arrangements through highly
  personalised service.
• rigorous application of your travel policy.
• quality reception.
• speed and efficiency.
• reliability.
• keenly researched rates and savings.
• We use the most up to date technology, with a
  view to optimising our respective productivity
  levels. Such management requires motivated
  advisors with the expertise in each field. This
  work is based on a real "partnership" between
  your company and ours.

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3.2 "Business" Travel

• REGULAR AIRLINE SERVICES - our undertakings
• applying the lowest air fares depending on the
  destinations and the class (for all destinations
  in the class) requested by travelers or by the
  (their) company,
• proposing several routing and fare solutions,
• allocating the seats requested or inform you if
  they are not available,
• offering to subscribe you to the various company
  Bonus Programmes if the person travelling is not
  already a member,
• informing you of any timetable changes notified
  by the carrier,
• applying pressure to airlines to find seats in
  fully-booked planes,
• obtaining detailed flight itineraries with each
  ticket,
• for itineraries involving changes informing you
  if the connection seems difficult, even if it is
  officially possible, and optimising the closeness
  of terminals,
• warning of the likelihood of double-booking
  during peak periods.

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3.2 "Business" Travel

• LOW COST COMPANIES - our undertakings
• By entrusting us with the organisation of your
  business trips with these companies, you
• save time spent searching,
• have more reliable booking,
• avoid having to pay several suppliers,
• continue receiving consolidated travel
  statistics.

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3.2 "Business" Travel

• HOTELS - our undertakings
• booking and applying as a priority the rates
  negotiated by Frequent Flyer Travel Paris or by
  yourselves,
• providing a confirmation voucher giving the
  hotel's address, telephone and fax numbers,
  arrival and departure dates, the booking
  confirmation number, price granted, type of room
  and cancellation policy,
• doing our utmost to find a hotel room when
  everywhere is full, telephoning round hotel by
  hotel if necessary,
• Recommending different types of rooms or other
  hotels that might be more suited to the people
  travelling and/or their assignment.

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3.2 "Business" Travel

• TRAINS - our undertakings
• supplying the type of seat requested by the
  person travelling, or informing them if not
  available,
• proposing different types of rates with their
  terms of sale if the opportunity arises
  ("discovery", upgrading on specific
  occasions...),
• searching regularly for places on a train
  requested but already full when you made your
  request.

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3.2 "Business" Travel

• CARS - our undertakings
• booking and applying as a priority the rates
  negotiated by Frequent Flyer Travel Paris or by
  yourselves,
• providing a confirmation voucher with all the
  booking elements vehicle category, pick-up date
  and place, confirmation number,
• proposing the best rate from several hire
  companies Agency rate, lower public rate or
  one-off promotion,
• recommending different vehicle categories
  depending on the mileage, weather conditions,
  height of driver, material also being taken,
  country of destination...

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3.2 "Business" Travel

• VISAS - our undertakings
• We undertake to inform you if a visa is required
  depending on the nationality of the person
  travelling, and to supply you with the list of
  documents required, and tell you how long it will
  take to obtain the visa and how much it will
  cost.
• You give us the forms, photos, letters and
  passports required to obtain the visa(s). We
  undertake all the formalities up to and including
  our messenger returning the passport, with the
  visa(s), on the day and at the time agreed on
  when you make your request.

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3.2 "Business" Travel

• INVOICING and ACCOUNT MONITORING - our
  undertakings
• possible to include on the invoices notions such
  as employee identification numbers, sections and
  accounting allocations, with up to 5 variables,
• possible to print out statements of account by
  ten-day or two-week periods and send them by
  e-mail in electronic .pdf format,
• possible to send your invoice in electronic .pdf
  format by e-mail simultaneously with ticket
  issue,
• printing out invoices with tickets,
• possible to supply our invoices in the form of
  computer files that can be integrated directly
  into your accounting system,
• giving you the name of a main contact in charge
  of monitoring your account,
• producing credit notes within 48 hours of
  receiving the documents backing up their issue
  (except for cases requiring agreement from an
  airline or railway company)
• sending statements of account no more than two
  working days after the end of the month or other
  date agreed.
• sorting your invoices in accordance with your
  directives over an unlimited invoicing period.

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3.3 "Business" Travel, Events and Incentive
Schemes

• "Business Tourism, Events and
  Incentive Schemes"
• This department designs and organises events and
  operations adapted to your requirements for your
  employees or customers.
• "Creating a space where points of view can be
  exchanged, consolidating your teams,
• taking them out of their humdrum world,
  encouraging involvement 
• Our aim To create, in a relationship of trust
  and know-how, operations reflecting your image
• Strategic Reflection
• Plan of Action
• Means Analysis Strategy
• Scheduling
• Appropriate Budgets
• Logistics and Production
•   
• Contacts
• Julia Vulcain Tel [phone]
  julia_at_fftparis.com
• Christine Crombecque Tel [phone]
  christine_at_fftparis.com

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3.3 "Business" Travel, Events and Incentive
Schemes

• OPERATIONAL COMMUNICATION
• External Communication Operations
• Seminars and congresses
• Company parties
• Sales Force incentive events
• Executive Committees
• Internal and external events
• Private events
• Birthdays
• Weddings (organisation from A to Z, wedding
  lists)
• Family parties
• FREQUENT FLYER TRAVEL PARIS are involved on
  several levels
• Analysing the problem requirements and
  expectations, defining the budget and setting up
  procedures
• Creative research personalising the operation to
  the customer's profile, innovation
• Logistics transport, accommodation, other
  services

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3.4 Consultancy, Management and Training

• Consultancy, Management and Training
• Analysing your current situation, drawing
  up your travel policy and undertaking to set it
  up.
• Increased demand means that we are making this
  into a completely separate activity.
• Our goal taking over time-consuming activities
  that are not part of yourmain business
• To provide help where you need it most, we have
  determined 3 levels for our involvement
• ANALYSIS analysing your current situation
  precisely, making recommendations, but not
  actually implementing them.
• ASSISTANCE IN SETTING UP preparing files and
  defining the case for the action, organising
  encounters, dealing with the administrative
  follow-up, without becoming directly involved
  with your contacts and suppliers.
• TAKING OVER THE SYSTEM this includes phases 1
  and 2, plus implementation, and follow-up in the
  form of regular reports. You are no longer
  directly involved.

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3.4 Consultancy, Management and Training

• We become involved in the following area
• Developing and setting up your travel policy
• Drafting a personalised guide for persons
  travelling and travel administrators including
• Your internal purchase order approval and
  checking procedures,
• Your position with respect to Air/Rail booking
  classes, hotels, meals, taxis, tips
• The list of hotels with which you have negotiated
  rates and which it is preferable to choose,
• Order forms or Outside assignment forms (paper
  and electronic),
• Optimising season tickets and loyalty schemes.
• Introducing assistants, travel administrators and
  new members of staff to our working methods and
  your travel policy, and/or training them (in
  groups or individually)

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3.4 Consultancy, Management and Training

• 2. Optimising the management of your supplier and
  agency relations
• Our customers are able to consult their detailed
  travel statistics on Internet,
• Negotiations with carriers (airlines or
  railways), hotels, car hire firms or other
  service providers,
• Drafting pertinent consumption reports adapted to
  your requirements,
• Simulations of several different purchasing
  policies depending on volume
• Example comparison between "All Air France" with
  aggregated rebate or all other airlines with a
  discount for each purchase
• Cost simulation between an implant or explant
  configuration,
• Cost analyses and depreciation schedules for
  setting up a remote printer in your premises,
• Invoice management circulation, data input,
  processing, integration and checking.

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3.4 Consultancy, Management and Training

• HERE ARE FIVE EXAMPLES OF CONCRETE ACTIONS ON
  MANAGEMENT
• A. Introducing the Frequent Flyer Travel Paris
  online booking tool
• Aims
• Improved productivity for the customer and the
  agency.
• Improved compliance with travel policy.
•  
• Means
• Presenting the agency, plus individual
  personalised training sessions.
• Personalised online assistance.
• Distributing a User's Guide.
• Results
• Time saving and increased reliability for
  assistants.
• Reduction in overall travel costs.
• Reduction of approximately 60 in total service
  charges.

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3.4 Consultancy, Management and Training

• B. Organising trips
• Aims
• Grouping trips.
• Scheduling, and planning more than one trip in
  advance.
• Harmonising hotel choice policy.
• Improving flexibility of use of the agency for
  persons travelling.
• Means
• Agency's role in informing and educating persons
  travelling in conjunction with the person in
  charge of travel.
• Proactive Diagnostic role for each purchase
  order.
• Setting up a remote printer.
• Results
• Savings on ticket prices and time spent by
  members of your staff travelling.
• Consistent "hotel" policy and optimised
  price-per-night.
• The advantages of an established agency, yet
  avoiding two major disadvantages
• financial putting premises and infrastructure at
  the Agency's disposal
• decreased productivity for both parties involved,
  due to the close physical situation

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3.4 Consultancy, Management and Training

• C. Purchase order management and follow-up
• Aims
• Reducing the number of changes for individual
  files.
• Reducing the number of unused tickets.
• Reducing the time spent on each order.
• Means
• Consulting the agency and/or timetables upstream
  informing about or introducing the agency, the
  way it operates and simple optimisation methods
  for persons travelling.
• Using "e.tkt with issuing them at the latest
  moment.
• Improving the use of e.mail setting up a
  structured order form.
• Results
• Reducing the number of credit notes to 10 of
  volume of operations.
• Reducing travel agent fees by 10 to 20.
• Reducing by 20 the time taken by travel
  administrators with the agency.

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3.4 Consultancy, Management and Training

• D. Transferring activities to the agency
• Aims
• Consolidating travel files and making them more
  reliable.
• Reducing the time taken over each order.
• Improving purchase discounts.
• Means
• Car hire bookings managed solely by the agency
  through issue of company vouchers with your
  negotiated rates.
• Hotel bookings managed by the agency, including
  with rates negotiated directly by customers (in
  establishments accepting to distribute them on
  the GDS professional travel agency booking
  system).
• The agency playing a role in advising and
  negotiating on your existing or future contracts
  with airlines or other trading partners.
• Results
• Car hire bookings no longer dealt with by travel
  administrators approximately 10 minutes per
  booking.
• Hotel bookings made by assistants reduced by 30
  approximately 15 minutes per booking.
• Optimised purchasing for airline and other
  tickets savings on each purchase or aggregate
  rebates.

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3.4 Consultancy, Management and Training

• E. Method of payment
• Aims
• Extending the payment period for your company.
• Simplifying the work of your accounts department,
  persons travelling and their assistants.
• Reinforcing relations with Air France.
• Means
• Setting up a combined-logo Air France / American
  Express payment card, held by the travel agency.
• Setting up individual combined-logo Air France /
  American Express corporate cards.
• Results
• Increased productivity for the accounts
  department 8 to 10 hours per month.
• Time saving for persons travelling and their
  assistants approximately 8 per month.
• Increased cash available 30 days on outstanding
  monthly travel accounts.
• Extra Air France airmiles for persons travelling
  (thanks to their company)
• Cost of travel insurance eliminated.

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3.5 Tourism and Leisure activities

• Tourism and Leisure activities
• Travel counsellors who devote themselves to your
  requests, offering you à la carte trips and
  packages, over and above standard offers.
• "Feel like a holiday? that's where we come
  in! 
• FROM HOME WITHOUT QUEUING, all types of services
  may be supplied on a private basis individual a
  la carte tours, all-inclusive stays or circuits,
  club hotels, wedding lists, apartment or villa
  hire, river or sea cruises, theatre bookings,
  tourist visas

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3.5 Tourism and Leisure activities

• You can consult and book flights, trains, hotels,
  cars and promotions on our online booking
  engine, through our web site www.fftparis.com
• On a simple request, your contacts
• Sandrine ? 33 (0)1.53.46.67.24
  sandrine_at_fftparis.com
• Mélanie ? 33 (0)1.53.46.67.16
  melanie_at_fftparis.com
• Delphine ? 01.53.46.19.63 delphine_at_fftparis.com
  
• Lydia ? 01.53.46.19.65 lydia_at_fftparis.com
• can
• Send brochures and documents to your office or
  home,
• E-mail you our current promotions, a quote, pages
  selected from such and such a brochure
• Make an appointment to see you.

43
Appendices

• Our customer references
• Behind the scenes
• Our tools

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Our customer References a selection

• GROUPE DDB Link
• Mme Laetitia FIZET
• Corporate Services DDB France
• ? 0153 32 62 62
• Parfums ORLANE
• Mrs Noëlle NORREMBERG
• Travel Manager
• ? 33 (0)1 44 35 72 53
• COFIROUTE
• Mr. Thibaud MICHEL-DANSAC
• Corporate Services Manager
• ? 33 (0)1 41 14 73 22

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BEHIND THE SCENES - YOUR PLANE AND TRAIN JOURNEYS

• SOME GENERAL POINTS
• Finding out about your company's travel policy
  and the specific contracts that it may have with
  such and such a supplier.
• Using the same travel company for inward and
  outward journeys usually results in a
  preferential rate.
• An unused airline ticket is still valid and
  refundable, according to tariff rules, for one
  year. After that period, it is totally lost. A
  "paper" ticket can only be refunded when it has
  been physically returned to the agency that
  issued it.
• A SNCF train ticket has a maximum validity of two
  months beyond that, an unused ticket is no
  longer refundable. SNCF tickets also have to be
  returned to the agency to be refunded.
• Think about taking the train Eurostar for
  London (especially in winter, because of the
  weather) and the TGV high-speed train for Lyon,
  Bordeaux, Montpellier, Avignon, Marseille, Metz,
  Nancy and Strasbourg.
• Young people below 25 years of age benefit from
  reduced rates from airlines and SNCF.

46
BEHIND THE SCENES - YOUR PLANE AND TRAIN JOURNEYS

• THINKING AHEAD
• It is preferable for one person to organise and
  centralise a trip involving several persons.
• The longer ahead you order your tickets, the
  better service you will receive. The best seats
  go first, and planes may be really full if there
  is a congress or at the beginning of holiday
  periods.
• Informing the agency of your future trips (even
  without a precise date) usually results in
  optimised cost and improved travelling
  conditions.
• It is preferable to consult airline availability
  before making an appointment to see a customer.
• Grouping several destinations in the same trip
  usually saves time and money, and results in
  improved travelling conditions.
• For trips in mainland France if the same person
  makes more than six return trips per year, think
  about taking out an airline or SNCF season ticket
  right from the first journey.

47
BEHIND THE SCENES - YOUR PLANE AND TRAIN JOURNEYS

• BOOKINGS
• Train booking begins three months before the
  departure date.
• For planes, it is between nine and eleven months
  before the departure date.
• Avoid, if possible, double bookings that are
  liable to be cancelled by the company, without
  the person travelling being able to keep either
  of them. Try to release double bookings, even a
  few hours before departure time.
• MODIFICATIONS
• Request an electronic ticket preferably. In the
  event of a last-minute change with the same
  company, the change will be made immediately and
  you will be able to go straight to the check-in
  desk.
• For trains cancelling after the departure time
  involves a 50 penalty on the price of the
  ticket. This rule does not concern full-fare
  Eurostar tickets.

• FOLLOW-UP
• When you have not used a train or plane ticket,
  return tickets, passenger receipts and flight
  coupons to the agency as quickly as possible for
  refund.
• Keep counterfoils and boarding passes for tickets
  used (train and plane) to be able to make a check
  at a later date on your airmile account, or to
  your accounts.
• Inform the agency about unused prepaid tickets
  and E.tickets, for refund.

48
BEHIND THE SCENES - YOUR HOTEL STAYS

• A guaranteed booking will be invoiced if it is
  not cancelled before the time laid down by the
  hotel. Usually the same day before 6.00 PM.
• Be careful to take cancellation policy into
  account when choosing a hotel.
• In order to optimise the price, your Agency may
  help you to compare rates.
• If you stay for a certain length of time in the
  same place, a one-off rate may be negotiated.

49
BEHIND THE SCENES -CAR HIRE

• Car hire is invoiced by twenty-four-hour periods,
  with 30 minutes allowance. In practice, this
  means that if you keep a car for twenty-four
  hours and thirty-one minutes, you will be charged
  for two days hire, excluding any claim protest.
• Tell the travel agency about all the people who
  may be driving for the same car hire contract
  each driver has to sign the contract.
• Inform the agency or car hire firm if you are
  going to go over the length originally scheduled
  for the hire period.

50
Our Tools

• Customer Profile
• Available in English
• and as an electronic form

51
Our Tools

• Booking Request Form
• May be personalised for individual customers and
  their internal procedures

52
Our Tools

• Travel satisfaction and follow-up
• questionnaire
• Also available on our web site www.fftparis.com

53
Our Tools

• Check list
• for assistants, travel administrators and persons
  travelling

54
Our Tools

• "Business Booking"
• engine

55
Our Tools
56
Our Tools

• Net Report a tool for consulting and drawing up
  your travel statistics online according to
  various different criteria
• Types of purchase,
• Companies,
• Destinations,
• Passengers,
• Savings Reports,