Collecting Survey Information

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Collecting Survey Information
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Collecting Survey Information

• Decide the purpose of the survey
• Decide who will provide the information
• Decide how to collect the information

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Decide Type of Information You Want to Collect

• Participant satisfaction
• Customer service
• Needs assessment
• Interests of members
• Attitudes of members and clients
• Volunteer perspectives
• Ideas on programs services

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Who will Provide Information?

• Clientele
• Members
• Non-users who are potential participants
• Staff
• Volunteers

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Decide How to Collect Information

• Written surveys
• Phone interviews
• Observation
• Informal conversation with clientele
• Internet web page

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Plan for Conducting Surveys
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Plan for Conducting Surveys

• It is important to plan how you will actually go
  about doing a survey.
• Attention should be given to all the various
  steps.
• Plan specific details for all the steps before
  you actually distribute a survey.

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Plan for Conducting Surveys

• Identify the major purpose of the survey.
• Select
• People to respond to the survey
• Method to be used to collect information
• Specific questionnaire that will be used to
  obtain information

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Plan for Conducting Surveys

• Collect information
• Distribute survey to people who are to respond
• Set a specific return date
• Analyze the information
• Compute the statistics
• Tabulate the results
• Organize the comments

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Plan for Conducting Surveys

• Interpret the results
• Try to explain the findings
• Present valuable information you have gathered
• Distribute the findings to
• Agency supervisor
• Agency staff
• People who responded to survey

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Plan for Conducting Surveys

• Make recommendations
• Recommendations should be based on findings
• Information will probably include comments
  regarding
• Continuation of program
• Changes that should be made
• Elimination of program

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What information do you
want to collect?
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Needs Assessment

• There are many types of need assessment surveys.
• Generally, staff desire information from users,
  non-users and/or potential users.
• This information is useful in providing programs
  and services that meet needs of clientele.

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Needs Assessments

• Often needs assessment surveys address these
  topics
• ?Demographic information
• ? Personal interests and desires
• ? Attitudes and opinions about
  programs, services and facilities
• ? Ideas about master planning

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Demographic Information

• This will provide information on population
  groupings and social factors within the community
  and service area.
• Such things as gender, age, economic status,
  education, place of residence, ethnic background
  and household members are often desirable to know
  about users or potential users of recreation
  facilities.

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Personal Interests and Desires

• People can reveal information about past leisure
  experiences and recreation history.
• Other areas of importance may be current
  recreation practices, frequency of participation,
  with whom people participate during recreation
  and the importance of recreation in life of
  participants.

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Attitudes and Opinions about Programs, Services
and Facilities

• Survey questions may focus on participants and
  /or potential users views on current program
  offerings.
• Other areas could include views about staff,
  concerns about the facility capacity and
  cleanliness issues about accessibility, fees and
  times scheduled for activities.

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Ideas About Master Planning

• Updated needs assessment may be necessary to
  qualify for external funding.
• Questions may revolve around desires of clientele
  for new faculties and replacement concerns.
• Staff may want to know how residents desire money
  to be spent on facility development.