A Three Tiered Work Planning Process

1
A Three Tiered Work Planning Process
Steven A. Coleman, ISM Project Manager November
28, 2007
2
Presentation Overview

• BNL Work Planning Control Background
• Program Weaknesses
• Creating a culture where All Work is Planned
• Three Tiered Planning
• Worker Planned Work
• Prescribed Work
• Permit Planned Work
• Organizational Buy In/Challenges
• Work Planning Control (WPC) Working Group
• Training Qualifications
• Work Planning Control and Good to Great
  Principles

3
Work Planning Control Background

• ISM Readiness Review Gap Analysis (Oct 2005)
• Highly Credible team assembled (PNNL, ORNL, INL,
  Battelle, McCallum-Turner)
• Examined all aspects of the Laboratorys WPC
  processes with respect to the ISMS Core Functions
  and Guiding Principles

4
Work Planning Control Background

• WPC Summary Results
• Relies heavily upon skill of the craft without
  having adequate mechanisms to assure that
  individuals relied upon to make key decisions are
  competent commensurate with responsibilities
• Limited or no instruction on how to screen for
  skill of the craft, how to conduct a walk-down or
  job review or how to conduct a pre or post job
  brief
• The WPC training and qualifications did not
  ensure that competence is commensurate with
  responsibilities
• The WPC subject area requirements allowed for
  work control managers/coordinators to screen out
  the need for formal work planning without first
  analyzing the hazards of the proposed scope

5
Creating A Culture whereAll Work is Planned

• ISM/Safety Improvement Project
• We set out to develop supporting procedures and
  methodologies for creating a culture of all work
  is planned
• Training Qualifications
• Planning Levels Job Change Control
• Integration of Human Performance Principles
• ISM flow down to contractors suppliers
• Address the skill of the craft concerns

Long Island NY
6
Defining the Work Planning Level

• Categorized work into Low, Moderate or High
  Hazard jobs
• Three factors must be analyzed when categorizing
  work requests
• Environment, Safety, Security Health (ESSH)
  hazards
• Complexity/Uncertainty (e.g., 5 or more major
  tasks/activities, infrequently done, person not
  experienced)
• Work Coordination (e.g., multiple support
  operational organizations, sequence with other
  work requests)
• Low ESSH Risk, Complexity and Coordination can
  be planned as Worker Planned Work
• Moderate or High Hazard can be planned as
  Prescribed or Permit Planned Work

7
Three-Tiered Work Planning

• Worker Planned Work relies upon the skill
  levels and capabilities of crafts, technicians,
  and scientist to recognize hazards and implement
  appropriate controls for low risk work.
• Line management Responsibility document worker
  skill level through Job Training Assessments
  (JTAs), Job Risk Assessments (JRAs),
  Qualification Matrices or Letters to file,
  training records from other sites or through
  level of expertise (certification, degree,
  license, etc)
• The worker (technician, operator, scientist)
  plans the work, identifies hazards and
  appropriate controls
• Worker Pre- job briefings

8
Three-Tiered Work Planning

• Prescribed Work relies on a formal set of
  instructions or guidelines
• Supervisor or Lead Reviewer
• Verifies the prescribed work document accurately
  addresses the work to be performed
• Verifies hazard control methods are based on
  hierarchy of controls
• Verifies training requirements, hazards and
  controls necessary to prevent accidents,
  injuries, environment property damage
• Concludes the work is adequately planned and
  appropriate hazard controls are in place and
  addressed by the prescribed work document

9
Three-Tiered Work Planning

• Permit Planned (Work permits / Experimental
  Safety Reviews)
• Uses a formal work permit
• Requires a walk down of the job site (ESH
  professionals, workers)
• A detailed work plan is required
• Pre-job briefing prior to the start of work
• Department Chair/Division Manager or designee
  authorizes work to be performed

10
Organizational Buy In/Challenges

• Work Planning and Control Working Group
• Diverse group Of Laboratory Managers, Supervisors
  Workers assembled
• Bi-weekly meetings robust discussions and
  differing opinions (8-10 month process)
• Training and Qualifications
• Department Chair/Division Manager Assignment of
  Work Control Managers/Work Control Coordinators
• Institutional training courses and requirements
  not universally accepted

11
Work Planning ControlGood to Great Principles

• Disciplined People
• First Who, Then What Selection of Work Control
  Managers and Work Control Coordinators
• Disciplined Thought
• Confront the Brutal Facts Skill of the Worker
  as we know it was not understood and
  inconsistently implemented
• Institutional WPC requirements provided no
  guidance for work performed outside work permits
  and experimental safety reviews

12
Work Planning ControlGood to Great Principles

• Disciplined Action

• Building Greatness

• Culture of Discipline
• Creating a culture where All Work is Planned
• Work planning and control working group
  self-disciplined people who were willing to go
  above and beyond their responsibilities to put a
  process in place that works for the Institution
  not just a Department / Division

• Stimulate Progress
• Institutional consistency in WPC and getting the
  fly wheel turning

13
Questions/Comments