At the end of the topic, you should be able to:

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TOPIC 7
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At the end of the topic, you should be able to

• Explain the job characteristics model.
• Describe how a job can be redesigned.
• Contrast flextime, telecommuting and job sharing.

L E A R N I N G O B J E C T I V E S
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The Job Characteristics Model
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Conceptual Frameworks for Analyzing Work Tasks

• Characteristics
• Skill variety
• Task identity
• Task significance
• Autonomy
• Feedback

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Conceptual Frameworks for Analyzing Work Tasks
(contd)
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Conceptual Frameworks for Analyzing Work Tasks
(contd)
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Conceptual Frameworks for Analyzing Work Tasks
(contd)
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Computing a Motivating Potential Score
People who work on jobs with high core dimensions
are generally more motivated, satisfied, and
productive. Job dimensions operate through the
psychological states in influencing personal and
work outcome variables rather than influencing
them directly.
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Work Redesign Options
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Work Redesign Options (contd)

• Team-Based Work Designs Revisited
• The Job Characteristics Model (JCM) predicts high
  performance of groups when
• Group members use a variety of high level skills.
• The group task is a whole and meaningful piece of
  work.
• Outcomes of the groups work has significant
  consequences for other people.
• The group has substantial autonomy in deciding
  how they do the work.
• Work on the task generates regular, trustworthy
  feedback.

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Work Schedule Options
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Example of a Flextime Schedule
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Work Schedule Options

• Categories of telecommuting jobs
• Routine information handling tasks
• Mobile activities
• Professional and other knowledge-related tasks

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Telecommuting

• Advantages
• Larger labor pool
• Higher productivity
• Less turnover
• Improved morale
• Reduced office-space costs

• Disadvantages (Employer)
• Less direct supervision of employees
• Difficult to coordinate teamwork
• Difficult to evaluate non-quantitative performance