DELIVERING THE FUTURE TOGETHER

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DELIVERING THE FUTURE TOGETHER

• COLIN WARD
• CHIEF EXECUTIVE

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DELIVERING THE FUTURE TOGETHER
THE WAY WE WERE

• EFFICIENT AND EFFECTIVE COMPANY
• DELIVERED GOVERNMENT TARGETS
• GOOD TEAM OF DEDICATED PEOPLE
• SOLID PROCESSES AND PROCEDURES
• ROBUST I.T. INFRASTRUCTURE
• MET OUR OBLIGATIONS TO OUR STAKEHOLDERS, PARTNERS
  AND CUSTOMERS
• LARGELY PAPER BASED

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DELIVERING THE FUTURE TOGETHER
REASONS FOR CHANGE

• MODERNISATION
• CHANGE OF ROLE
• INCREASED CUSTOMER FOCUS
• EXTERNAL COMPETITION
• This Required
• A NEW COMPUTER SYSTEM
• CHOICE
• ACCESSIBILITY
• SINGLE POINT OF CONTACT
• CONTROL
• RESPONSIVENESS
• CONSISTENCY

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DELIVERING THE FUTURE TOGETHER
WHY ORACLE?

• WON A RIGOROUS PROCUREMENT PROCESS
• SIEBEL
• CHORDIANT
• MET OUR REQUIREMENTS
• OFFERED SUSTAINABLE WORLD CLASS SOLUTION
• TRIED AND TESTED
• REFERENCE SITES
• COMMERCIALS WERE RIGHT
• ACTED LIKE A STRATEGIC PARTNER

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DELIVERING THE FUTURE TOGETHER
N-TIER ARCHITECTURE
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DELIVERING THE FUTURE TOGETHER
STRUCTURE PLAN
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DELIVERING THE FUTURE TOGETHER
MANAGEMENT CONTROLS

• OGC GATEWAY
• RIGOROUS PROCUREMENT PROCESS
• PRINCE 2

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DELIVERING THE FUTURE TOGETHER
WHERE WE ARE NOW

• WE HAVE
• CRM
• WEBSITE BASED ON ORACLE PORTAL 2
• B2B SINGLE SYSTEM BASED ON ORACLE 9iAS AND
  PORTAL 2
• WE ARE ALREADY GAMMA TESTING FOR CUSTOMER ON-LINE
• BY YEAR END WE WILL BE
• THROUGH BETA AND ALPHA TESTING
• PROVIDING AN ON-LINE SERVICE

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DELIVERING THE FUTURE TOGETHER
LESSONS LEARNED

• EMPLOY A RIGOROUS PROCUREMENT PROCESS
• IF YOU WANT BE WORLD CLASS USE WORD CLASS
• GET THE BEST PEOPLE TO DO THE JOB
• MANAGE TIGHTLY
• STAY FOCUSED ON DESIRED OUTCOMES

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DELIVERING THE FUTURE TOGETHER
CONCLUSIONS

• IT DOES WHAT IS SAYS ON THE TIN
• IT FITS NATURALLY WITH OTHER COMPONENTS
• WE ARE WELL DISPOSED TOWARDS OTHER ORACLE
  PRODUCTS
• THERE ARE TARS BUT THEY ARE MANAGEABLE AND WILL
  BE FIXED

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DELIVERING THE FUTURE TOGETHER
AND FINALLY..

• IF WE KNEW THEN WHAT WE KNOW NOW, WOULD WE STILL
  CHOOSE ORACLE?

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DELIVERING THE FUTURE TOGETHER

• YES!

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DELIVERING THE FUTURE TOGETHER

• ANY QUESTIONS?