Analyzing Activity

1
Analyzing Activity

• Studio Design in HCI
• Cheryl Geisler
• Lecture 4

2
Problem for the Week
3
Discuss

• Name this activity.
• What tools? How document?
• What actions?
• What questions in a follow-up interview?

4
Analyzing Activity
5
What You Want to Know

• I. What happened?
• II. How developing?

6
What You Start With

• For 3 people
• Notes
• Documentation of Mediation
• Follow-Up Interview

7
ExampleNotesAn EMT Run
8
Structure
1607
Joe closes door leaves station
1610
Joe writes on run report dispatch information
9

• 1607 Joe closes door leaves
• station
• 1610 Joe writes on run report
• dispatch information
• 1611 Carla prepares
• equipment for possible cardiac
• 1613 arrive at 2 family house

10

• 1614 woman crying about
• husband inside
• 1615 man found lying in bed
• 1616 Carla takes first vitals
• look okay
• 1620 man moved to stretcher
• 1621 Carla asks wife some
• questions doesn't write

11

• 1625 stretcher and patient
• loaded wife follows behind
• 1631 Carla establishes IV
• 1639 Carla takes second set of
• vitals
• 1640 Carla chats with man who
• looks better
• 1642 Joe writes on run report

12

• 1644 Joe calls in gives
• patient information
• 1645 reads from run report
• 1646 finishes call
• 1647 Joe writes something
• 1648 Joe looks up, asks Carla
• about what wife said on
• patient history

13

• 1649 Patient volunteers further
• history
• 1650 Carla takes third set of vitals
• 1651 pull into hospital
• 1652 Joe and Carla transport
• patient inside ER
• 1653 Joe finds head nurse, gives
• report

14

• 1654 Nurse asks a few questions
• 1655 Carla chats with patient
• 1656 Joe joins in chat
• 1657 nurse takes patient
• 1658 Joe and Carla get coffee
• 1703 go to EMT room
• 1704 talk about Joe's game
• Saturday

15

• 1708 Joe says, "okay, let's get
• this done" looks around for
• report
• 1709 Carla says, I'll get it goes to
• ambulance
• 1710 Carla returns hands run
• report to Joe
• 1711 Joe starts writing

16

• 1715 asks Carla what patient
• said on arrival they chat
• about call
• 1720 continues writing
• 1721 Carla makes a phone call
• 1726 when Carla returns, Joe
• says, Okay, we're out of
• here

17

• 1727 turn in run report
• 1729 return to ambulance
• 1730 Joe radios dispatcher back
• in service.

18
What happened?
19
What happened?

• What actions?
• For how long?

20
What Action?

• An action is
• a set of acts
• by a distinct set of participants
• using a distinct set of artifacts and tools.
• What were they doing?

21
Actions Mediation

• Actions often associated with distinct types of
  mediation
• radio report with radio
• writing the report with report form

22
Embeddeness

• One action often embedded in another
• Radio report embedded in routine care

23
Identify the Actions

• Segment notes at changes in participants, acts,
  or tools
• Name and define the action to answer the question
  What?
• Use a single set of categories for all 3
  observations

24
Segmented Transcript
25
Name Riding

• Definition going to the scene prior to arriving
  at the scene minimal writing to record dispatch
  information
• Mediation ambulance run report

1607 Joe closes door leave station ..
1613 arrive at 2 family house
26
Name Routine Care

• Definition providing treatment to patient and
  filling out some parts of run report
• Mediation run report

1613 arrive at 2 family house . 1644 Joe
calls in gives patient information
27
Name Radio Report

• Definition communicating medical information
  during radio report
• Mediation run report radio

1644 Joe calls in gives patient
information ... 1646 finishes call
28
Name Routine Care

• Definition providing treatment to patient and
  filling out some parts of run report
• Mediation run report

1647 Joe writes something 1653 Joe finds head
nurse, gives report
29
Name Face-to-Face Report

• Definition communicating medical information
  during face-to-face report at the ER
• Mediation ER nurse

1653 Joe finds head nurse, gives report
1658 Joe and Carla get coffee
30
Name Writing the Report

• Definition writing the report
• Mediation run report coffee

1658 Joe and Carla get coffee 1727 turn in
run report
31
Name In Service

• Definition run report turned over to ER
  Dispatcher notified that ambulance is back in
  service
• Mediation ambulance radio

1727 turn in run report ... 1730 Joe radios
dispatcher back in service.
32
Duration For How Long?

• Clock time
• Minutes
• Percentage

33
Activity Graph This Run
34
Reading an Activity Graph

• X axis of working time
• y axis activity
• length of the horizontal relative duration of
  action
• height of line type of action

35
Order Change
36
Embedding
37
New Actions
38
Pointers for Graphing

• Excel Template available on schedule
• Use a common set of actions
• Dont change temporal order
• Dont combine across times
• Riding 3 Care 17 Riding 13
• Does NOT Riding 20

39
Activity Workboook
40
Activity Graph
41
Editing the Worksheet
Time you enter
Action you enter
Minutes automatic
Note Two lines
OC automatic
automatic
Code you enter
Cum automatic
42
Graph automatic
43
How Developing?
44
Evidence on Development

• Direction reasons for individual change
• Dissatisfactions, conflicts, plans

45
What Activity Graph Tells You

• Design for what actions?
• Design with what mediation?
• Design with what transitions?
• Design for what contingencies?

46
What the Interview Tells You

• Design to be consistent with what trends
• Design to answer what desires and needs
• Designed to address what problems and conflicts

47
Activity Homework
48
Components For each Observation

• 1. Segment your notes into actions. Use the same
  set for all graphs.
• 2. List and define each action and its associated
  mediational means
• 3. Draw an activity graph of the data
• 4. Identify whats interesting from an HCI
  perspective.

49
Coming Up
50
This week

• Team Consultation

51
Next Week

• Collect Analyze Data
• Lectures on
• Requirements Presentation
• Design Scenarios

52
Two Weeks

• Activity Homework
• Activity Consultation
• First Lectures on Conceptual Design Phase

53
Three Weeks

• Requirements Presentation (Feb 14)

54
Four Weeks (Feb 21)

• Requirements Memo
• No Class (Monday Schedule)

55
Questions