NATIONAL TELECOMMUNICATIONS AGENCY

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NATIONAL TELECOMMUNICATIONS AGENCY
MULTIMEDIA IN THE FIXED SWITCHED TELEPHONE
SERVICE the er_at_ of information
Edmundo Antonio Matarazzo Superintendent for
Public Services June 2001
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Objectives

• to provide a broad and integrated overview of the
  regulations and their evolution.
• to present key issues for action by
  telecommunications service providers.

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Broad and integrated overview

• Information represents a mobile, transferable,
  and highly marketable asset
• Information access represents the possibility of
  society to make giant strides
• Whats important is the evolution of the capacity
  to communicate, access and exchange information,
  reduce distances, and rapidly perform actions
  that produce better results.

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Guidelines to be considered

• Fulfillment of government obligations
• guarantee access to services by the population.
• stimulate expanded service to the benefit of the
  populaton.
• strengthen the States regulatory role.
• create investment opportunities and stimulate
  the technological and industrial development.
• harmonize the development of the
  telecommunications sector and the nations social
  development.

• Protection of user rights
• ensure access to services throughout the national
  territory.
• ensure users right to choose service provider.
• guarantee the continuity of services provided
  under the public regime.
• ensure dissemination of conditions for provision
  of services.
• prevent discrimination against users.

• Other guidelines
• safeguard the national sovereignty.
• assegurar a função social
• repress violations against the economic order.
• reduce regional and social inequalities.

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Key issues

• Can the failure to adopt a cooperative attitude
  in the relationship with competitors afect the
  development of the necessary interactions for the
  fruition of the services?
• How to ensure that the use of the infrastructure
  implemented by various competitors will stimulate
  the development of this necessary user base for
  the telecommunications sector?

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Key issues

• In addition to competitors, what other service
  providers can be providers of infrastructure,
  facilities, and services?
• What is the impact of coordinated actions
  intended for the implementation of shared systems
  on telecommunications services?

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Overview of regulatory framework

• Deployment of networks
• infrastructure sharing
• provision of facilitie
• information exchange
• resale.
• Interconnection
• infrastructure sharing
• provision of facilities
• interoperability of networks and services
• integrated planning.
• Service offerings
• independent plans
• varied range
• user satisfaction.

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Recommendations

• Given the different states of service provision,
  their evolution models, and the development of
  the competitive environment, it is necessary to
• prioritize services
• know the regulatory framework
• adjust the way to plan and negotiate.

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Key issuesuestões-chave

• Can the fixed switched telephone service be
  replaced with another service?
• Can the failure to adopt a technological standard
  affect the development of the multimedia
  environment?
• How to ensure the use of the same media for
  different services and applications be permitted
  without impairing the services provided under the
  public regime?

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Key issues

• Can the failure to adopt a standard for access
  protocols and information transfer affect the
  development of such applications?
• How to ensure that the use of the infrastructure
  deployed by various competitors will stimulate
  the development of the user base necessary for
  the telecommunications sector?

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Key issues

• In addition to the Fixed Switched Telephone
  Service, what other services should be provided
  under the public regime?
• What is the impact of systems for measuring
  results such as the EVA (Total Economic Value)
  or of compensation mechanisms on
  telecommunications services?

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Recommendations

• Given the different states of the services, their
  evolution models, and the development of the
  competitive environment, it is necessary to
• prioritize services
• identify regulatory leverages
• adjust the ways to regulate.

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Services attributes

• Quality and credibility
• consumer information compliance with
  obligations
• Prices (tariffs) and billing system
• different charges/plans customer services
• Product modernity (terminal)
• technological complexity intelectual and
  social characteristics
• Coverage area
• domestic and international, according to the
  interest of the user
• Terminal diversity and portability
• device for personal use user terminal
  portability
• User mobility
• possibility to use any resources from any
  service provider
• Access capacity
• communications environment, access, and
  information exchange

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User satisfaction
WFI, 1999, USA
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Scenario

• Content
• origin and destination
• Access and provisioning element
• resources involving arrangement and presentation
  to users
• Distribution
• resources to cover each household or user
• Telecommunications Services
• attributes of a form of telecommunications
• Telecomunications Networks
• facilities for transport of the various forms
  of tlecommuncations

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Telecommunications scenario
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The new paradigms

• Deregulation and privatization
• mergers and acquisitions x competition
• Convergence
• technological x intelectual heritage
• Standards
• governamental action x market drive (coalition)
  
• Elimination of frontiers
• alliances among competitors x identification of
  competitors
• Volatility
• faster to market x shorter operating cycle
• Elimination of intermediaries
• brings manufacturer/consumer together x produts
  and services analyst
• Globalization
• global view x different views (locations,
  cultures, etc.)