Simplifying the Business

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Simplifying the Business

• The Next Phase
• Zhang Baojian
• Vice President N. Asia

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Simplifying the Business

• E-ticketing (complete)
• CUSS
• BCBP
• IATA e-freight
• Fast Travel
• Baggage Improvement Programme

NEW
NEW
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ET- Goal Achieved

• ET achieved
• After 4 years, a team of 150 delivered
• 286 ET capable airlines in April (99.8 volume)
• 23 Workshops trained over 1,250 industry
  professionals
• ET Buddy Programme - 63 airlines
• Online tools 214 airlines

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CUSS On pace to reach 2008 target

• 2004 10 airports
• Currently 94 airports live (105 airlines)
• Target 130 airports

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BCBP Industry-wide in 2010

• Currently 135 airlines BCBP capable
• Target 200 airlines by end 2008
• Standard for mobiles published

Number of BCBP capable airlines by region
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IATA e-freight Pilots a Success
Sweden
Canada
UK
Netherlands
Hong Kong
Singapore
6 locations live since 5 November 2007 20 routes
12 documents removed
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IATA e-freight Gaining Momentum

• Secure the product
• Define 3 missing electronic document standards
• Publish e-freight Handbook
• 3 new locations set to launch in 2008
• Germany, South Korea and Mauritius
• Target of five more key markets by end 2008

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• New StB Programmes
• Fast Travel
• Baggage Improvement Programme

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Source IATA CATS 2008
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Fast Travel Better Service, Lower Cost

• To offer a full range of services to passengers
  at departure, transfer and arrival (excluding
  security/immigration) and reduced costs to
  industry

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Fast Travel Six projects for improving service,
reducing cost
Step 1 Check-In
Step 5 Flight re-booking
Step 3 Document scanning
Step 4 Self-boarding
Step 6 Baggage recovery
Step 2 Bags ready-to-go
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Fast Travel Programme On track
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Baggage Management Whats the problem?

• Lost baggage a top concern for travellers
• Among the top five concerns IATA CATS 2008
• Baggage mishandling rate increasing
• Passenger volumes increasing
• New carry-on restrictions
• Current industry baggage success rate 98
• Annual cost to the industry USD 3.8 billion
• Is RFID the answer?

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BIP Reducing baggage mishandling
Causes of mishandling
BIP solution set 5 pillar approach
1.8 Mishandlingrate
Transfer baggage mishandling (49)
Failed to Load (16)
Arrival station mishandling (8)
Loading / Offloading error (5)
Other (22)
RFID alone solves only 20 of mishandling
Identification Location
Infrastructure
BIP, together with RFID, has the potential to
solve ALL mishandling issues
98.2 of bags have no problems
Processes
Information technology
People
Source SITA Worldtracer 2007
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BIP What will happen next

• Focus for 2008
• Define programme
• Produce toolkit (40 solutions)
• Validate approach with six airlines and airports
• Participating airlines are Delta, Emirates, LAN,
  Lufthansa
• Focus for 2009
• Provide validated tools to airlines and airports
• Engage globally based on need

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For more information, visithttp//www.iata.org/st
bsupportportal