Self Check NHC

1
Self Check _at_NHC

• Sally Dawson

2
timeline

• First system bought 2003 for Stevenage Centre

• Issues
• Returns
• Not touch screen
• Not intuitive
• On a often unstaffed floor this works
• Allows Saturday access

3
timeline

• Second in 2005 for Hitchin Centre

• Much more intuitive
• Touch screen
• Easier to set up
• Better graphics
• Near counter
• Not well used different clientele

4
Issues to consider

• How to cope with holds
• Sorting and returning
• Statistics
• Receipts, messages and ease of use
• Rebooting
• Network reliability
• Video issues
• IT support required!
• Types
• RFID compatibility
• Where to place
• Publicity and guiding
• Had to move all the barcodes!!!

5
Future plans

• Add RFID
• Look at smaller unit for Letchworth Management
  Centre
• The future ..longer opening with adequate
  security???

6
Why 3M?

• We have our server at UoH
• They supported us setting it up
• Customer service
• Ease for our IT people
• Final thought budget for support or not?
  ongoing costs