Knowledge Management Basics

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Knowledge Management Basics

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• S.Shashi Nath
• Trainee-2002-04
• NCSI, IISc.

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I would discuss about.

• What is KM..
• - Knowledge Types, KM Process, Components,
• Creation, Framework, Environment, etc.
• KM Systems.
• - Contents, Components, Evaluation etc.
• KM Tools
• - Technologies, Categories, Examples etc.
• Webliography

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About Knowledge..

• "Knowledge" actually resides with people.
• Knowledge creation occurs in the process of
  interaction between the people sharing their
  experiences and information sources.
• Types of Knowledge..
• Explicit - consists of anything that can be
  documented, archived, codified and be expressed
  in words.examples being patents, trademarks,
  business plans, marketing research , product
  specifications, manuals, universal principles,
  and so forth
• Tacit - not easily visible and expressible. Tacit
  knowledge is highly personal and hard to
  formalise. Subjective insights, intuitions and
  hunches fall into this category

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KM-Defined.

• Knowing what you Know.
• "The ability to utilise the available knowledge
  resources effectively, and in a timely manner,
  for organisation benefit or advantage".
• Points to Ponder..
• Focus of KM is on 'doing the right thing' instead
  of 'doing things right.
• KM is often facilitated by IT, technology by
  itself is not KM.
• Information management is a subset of KM.

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KM Process
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Knowledge Creation
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KM Systems.

• A KM System (KMS) is the software framework that
  assists, via knowledge processing functions,
  those who desire to formulate and retrieve
  knowledge for different applications.It attempts
  to capture the tacit information embedded in an
  organization, and make it explicit .
• Components of a KMS
• Knowledge Capturing
• Knowledge Organising
• Knowledge Classifying and understanding
• Knowledge Debugging and editing
• Knowledge Finding and retrieving
• Knowledge Disseminating, transferring and sharing.

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• Typical Contents of a KMS
• Factual/Procedural knowledge (e.g., manuals)
• Best practices
• Discussion databases
• Corporate yellow pages/directories
• Archives (digital and paper)
• Organizational culture
• Experiential learning gained by past projects
• Knowledge Directory, providing pointers to
  expertise available within the organization
• web-based virtual classroom
• Official policies, press releases and web-based
  in-house information systems etc.
• Evaluation of a KMS.
• Ease of use
• Domain independence
• Efficient and effective indexing support (machine
  aided or automatic)
• Response efficiency
• Presentation of results
• User and database (knowledge base) services.
• Security

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KM Tools/Software..

• KM tools usually utilise Intranet Groupware
  Technologies.
• Most organizations use custom-developed KM
  solutionsfor e.g., Infosys, Andersen, Ernst
  Young and McKinsey.
• Categories-Knowledge repositories, Expertise
  access tools, E-learning applications, Discussion
  and Chat technologies, Search and Data mining
  tools, Enterprise Information Portals etc.
• Examples- Lotus Knowledge Discovery System,
  Stratify Discovery system, IBM EIP, LexiQuest,
  IBM Content Manager, Lotus Notes etc.

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Webliography..

•  
• http//www.kudos-idd.com/knowledge_management/defi
  nition.htmknow
• http//www.mbs.umd.edu/is/malavi/icis-97-KMS/
• http//www.infy.com/infocus/Summer2000/km3.htm
• http//www.infosys.com/knowledge_capital/knowledge
  /knowledge4.asp
• http//www.sveiby.com/articles/LessonsJapan.htm
• http//www.tdan.com/i017hy02.htm
• http//www.cio.com/research/knowledge/edit/kmabcs.
  htmlwhat
• http//searchcrm.techtarget.com/sDefinition/0,,sid
  11_gci212449,00.html
• http//www.cio.com/archive/071500/expert.html
• http//www.kmworld.com/publications/buyersguide/in
  dex.cfm
• Keywords Knowledge, Knowledge Management,
  Knowledge Management Systems,
• Explicit Knowledge, Tacit
  Knowledge, Knowledge Creation, Knowledge
• Management Tools, Knowledge
  Management Software
•  

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Thank You