Holiday Inn Airport West - PowerPoint PPT Presentation

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Holiday Inn Airport West

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The hotel is located on 2520 Portage Avenue, just east of Moray Street. What the hotel features: ... Courtesy Airport shuttle, as well as to and from Polo Park ... – PowerPoint PPT presentation

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Tags: airport | holiday | inn | moray | west

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Title: Holiday Inn Airport West


1
Holiday Inn Airport West
  • Co-op 2005

By Jennifer Rempel
2
Location
  • The hotel is located on 2520 Portage Avenue, just
    east of Moray Street

3
What the hotel features
  • 226 Guest Rooms
  • 18 Suites
  • 187 Non-smoking rooms
  • 132 Double Queen sized bedrooms
  • 56 King sized bedrooms
  • Courtesy Airport shuttle, as well as to and from
    Polo Park Shopping Center
  • 13 Floors
  • S.O.S Lounge (Licensed Cocktail lounge)
  • Bell Bottoms Restaurant - Licensed

4
Types of Clientele
  • Business People
  • Families
  • Young Couples

5
Management Structure
  • The management structure at the hotel is in every
    department there is
  • A Manager
  • An Assistant Manager
  • A Supervisor
  • Every departmental manager reports to the General
    Manager

6
Front Desk Duties (AM)
  • Check out guests
  • Pre block incoming guests in rooms and then make
    keys for the evening staff
  • Take reservations
  • Talk to housekeeping about possible discrepancies
    in the computer

7
Front Desk Duties (PM)
  • Check in guests
  • Prepare Priority Club envelopes for the day staff
  • Print and file registration cards
  • Bucket check
  • Set wake up calls

8
What I gained from my co-op experience
  • Knowledge of how a front desk runs
  • Knowledge of how to deal with guests properly and
    efficiently
  • Knowledge of two different computer systems
  • Encore
  • Opera

9
Pictures
10
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