Marketing Telecare in the UK

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Commissioning and Prescribing Telecare
Gerry Allmark Telecare Services Manager
Guildford Borough Council and Non-Executive
Director Telecare Services Association
Gerry.Allmark_at_guildford.gov.uk www.guildford.gov.
uk
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Have YOU used Telecare?
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What's Pot's?
Plain Old Telephones
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Telecare at the tipping point
But why the tipping point title? Many readers
will be already familiar with Malcolm Gladwells
theory. If not, then invest some time in this
read. The Tipping Point is an examination of the
social epidemics that surround us. It seems
that we are heading for the Telecare epidemic. If
so, then it will be a very welcome infectious
disease for the several million UK citizens for
whom Telecare could improve the quality of their
life and support their independent living. Paul
Gee Chief Executive Telecare Services
Association TSA Annual Report 2006
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Telecare The Turning Point?
DTI recognises the contribution that telecare can
make and is tasked in Our care to work with the
Department of Health and a wide range of
stakeholders but especially the supply side on
telecare demonstrators. Assistive technology will
feature prominently in DTIs Technology Programme
where we will be looking collaboratively to
develop the next generation of telecare.
Richard Foggie Electronics IT Services Unit
DTI TSA Annual Report 2006
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Telecare Drivers
Wanless Report 2006 The report provides a
comprehensive analysis of the demand for social
care over the next 20 years. As part of this
review the Kings Fund published a background
paper entitled Telecare and older people. It
highlights the importance of the provision of
telecare services to the future of health and
social care services.
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Telecare Drivers
White Paper Our Health, Our Care, Our Say 2006
After several years of reform aimed at the
acute hospital sector, this paper sets out a
fundamental shift towards integrated services
provided in local communities.   Elements of
particular pertinence to telecare are To
respond to new technological developments by
searching for better, more appropriate
care.   New guidance is to be issued (by the end
of 2006) on joint local authority-PCT
commissioning to improve the commissioning of
services aimed at healthy living and
well-being.   Extending local area agreements
(LAAs), which have only been pilots so far, are
to become the main tool for joint working between
health and social care. LAAs are agreements
between local authorities, the NHS and other
local bodies, which contain targets and outcome
indicators to improve the performance of local
services.
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Telecare Drivers
Preventative Technology Grant (PTG) The Office
of the Deputy Prime Minister (ODPM) considered
that Assistive Technology had an important part
to play in promoting a safe and secure home
environment, and reducing the need to move into
higher levels of care, and the White Paper Our
Health, Our Care, Our Say is the latest in a
number of recent legislative documents advocating
the use of Telecare in the redesign of Community
Health and Social Care. The ODPM have,
therefore, provided 30 million in 2006 2007,
and 50 million in 2007 2008, to Councils with
social care responsibilities, to enable them to
invest in Telecare, to help maintain peoples
independence.
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Telecare Drivers

• NHS Supplies and Purchasing Agency (NHS PASA)
• National Telecare Framework Agreement
• NHS PASA has negotiated the new four year
  national framework agreement for telecare,
  covering telecare equipment, installation,
  maintenance, monitoring and response services in
  support of the Department of Healths vision of
  building a strong telecare infrastructure. The
  agreement went live on 30 June 2006.
•  
• The agreement has been developed under the
  guidance of a wide variety of stakeholders
  throughout health, local authority and government
  organisations to ensure it reflects the needs of
  all its users. It can be used by all government
  bodies involved in healthcare.
•  
• Users will benefit from
• competitive pricing
• ready-to-use agreement with no need for separate
  tender
• access to an electronic catalogue with supporting
  pictures/descriptions/prices
• choice of a wide range of supplier, products and
  services.
•  
• By negotiating a single contract on behalf of
  government bodies, NHS PASA has removed
  significant cost from the process both on behalf
  of users and suppliers.

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Who is Commissioning Telecare

• Social Care Providers
• Primary Care Trust
• District and Borough Councils
• Acute Hospital Trust
• National Health Service
• Department of Health
• Supporting People
• Registered Social Landlords
• Private Health Providers

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Telecare Funding

• Preventative Technology Grant (PTG)
• Partnerships for Older Peoples Projects
  (POPPs)
• Supporting People
• Reimbursement funds between Social Services and
• Acute Hospital Trusts
• Transformational Government (formerly e-gov)
• Long Term Conditions Whole Systems Demonstrator
• Private Sector funding

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National Bodies Influencing Telecare

• Department for Communities and Local Government
  (DCLG).
• (Formerly ODPM)
• Department of Health (DH)
• Department of Trade and Industry (DTI)
• Telecare Services Association (TSA)
• NHS Purchasing And Supply Agency (PASA)
• Change Agency / Housing Learning and Improvement
  Network (LIN)

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Telehealth Extending Independence
Increasing frailty / disability
Telemedicine, Vital Signs monitoring
Environmental Controls
Care
Lifestyle and Proactive monitoring
Assist
Increasing design exclusion
Extend
Environmental monitors
Fixed and dispersed alarms with remote triggers
Maintain
Professor Roger Coleman and Dr John Clarkson
(House of Lords Science and Technology Committee
2005 06)
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Telecare Its all about risk assessment!
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Telecare In Surrey
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Surrey Telecare Model Structure
Surrey Strategic Partnership
GOSE
Surrey Safe At Home Board
LTCWSD Bid Strategy Group
User / Carer Reference Group
Surrey Safe At Home Operations Group
NE Area Group
NW Area Group
SE Area Group
SW Area Group
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Surrey Telecare Projects

• Hospital Discharge Project
• Wrist Care
• Passive Falls Monitoring
• Dementia Monitoring, Extra Care and Residential
  Care Homes
• Prescription Compliance Dementia Monitoring
• Monitored Smoke Detectors
• COPD Project

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Making a Difference
Dear Care Centre Team,   I am just writing to
advise you that my father is going to be coming
to stay with us for a few days over the Christmas
period. I will let you know when he is home
again, so that you can commence his twice-daily
Pro-active calls.   Secondly this letter is also
to thank the team there for making my father feel
so much better mentally, he always tells me that
his girls have called him to see how he is and
to make sure that he has had his lunch and taken
his medication and they always call him before he
goes to bed.   I did not think that my father
would still be able to live on his own this
Christmastime, but I truly believe that the daily
calls have perked him up and made him feel that
he is able to manage on his own.   Thank you
again
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Useful Links
NHS PASA www.pasa.nhs.uk Integrated Care
Network website www.icn.csip.org.uk Care
Services Improvement Partnership
www.cat.csip.org.uk/telecare Telecare Services
Association www.telecare.org.uk Tunstall
www.tunstall.co.uk Initial www.initialcommuni
tycare.co.uk Possum www.possum.co.uk RSL
Steeper www.rslsteeper.com Docobo www.docobo.c
o.uk NRS www.nrs-uk.co.uk
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For more information today visit.
Telecare
The Telecare Learning Zone (No 4) with Cathy
Mooney at 235
The Surrey Telecare Partnership Stand (40) with
Debbie Richards and Iris Ellis
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Commissioning and Prescribing Telecare
Gerry Allmark Telecare Services Manager
Guildford Borough Council and Non-Executive
Director Telecare Services Association
Gerry.Allmark_at_guildford.gov.uk www.guildford.gov.
uk